Pega Co-Browse Description

There’s no need for downloads, installations, or plug-ins; simply add a line of Javascript to your website, and customers can share their browsing experience with just one click. Pega Co-Browse allows you to easily highlight and direct customers to the information they require, ensuring a seamless interaction. You can request permission from the customer to control their page and provide guidance, or utilize highlighting features and visual indicators, such as arrows, to steer them effectively. Furthermore, Pega Co-Browse enables you to designate sensitive information that should be obscured using HTML elements or form fields, ensuring that all masked data remains within the customer's browser and is invisible to the representative. This solution offers a no-code approach to concealing or hiding text fields and images, allowing businesses to control what information agents can see. Moreover, Pega Co-Browse can be integrated with Pega Chat or any other chat platform, enhancing the overall customer service experience. Additionally, you have the option to incorporate chat functionalities directly within your Pega Customer Service application for greater efficiency.

Pricing

Free Trial:
Yes

Integrations

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Company Details

Company:
Pega
Year Founded:
1983
Headquarters:
United States
Website:
www.pega.com/products/customer-service/cobrowse

Media

Pega Co-Browse Screenshot 1
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Product Details

Platforms
Web-Based
Types of Training
Training Docs
Live Training (Online)
In Person
Training Videos
Customer Support
Business Hours
Live Rep (24/7)
Online Support

Pega Co-Browse Features and Options

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