Pega Co-Browse Description
There’s no need for downloads, installations, or plug-ins; simply add a line of Javascript to your website, and customers can share their browsing experience with just one click. Pega Co-Browse allows you to easily highlight and direct customers to the information they require, ensuring a seamless interaction. You can request permission from the customer to control their page and provide guidance, or utilize highlighting features and visual indicators, such as arrows, to steer them effectively. Furthermore, Pega Co-Browse enables you to designate sensitive information that should be obscured using HTML elements or form fields, ensuring that all masked data remains within the customer's browser and is invisible to the representative. This solution offers a no-code approach to concealing or hiding text fields and images, allowing businesses to control what information agents can see. Moreover, Pega Co-Browse can be integrated with Pega Chat or any other chat platform, enhancing the overall customer service experience. Additionally, you have the option to incorporate chat functionalities directly within your Pega Customer Service application for greater efficiency.
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Pega for IoT
Effective business choices are informed by the analysis of real-time data from devices and sensors, which enables prompt actions. The IoT era introduces a vast number of interconnected devices, presenting significant opportunities to automatically generate valuable insights and create new revenue streams. By leveraging Pega’s top-tier case management and BPM solutions, organizations can seamlessly transform IoT-driven insights into strategically coordinated actions that span various business and system boundaries. Pega Machine Health plays a crucial role by continuously integrating people, processes, devices, and data to enhance the health and value of connected IoT devices. This functionality allows organizations to not only analyze situations but also recommend preventive measures and repairs, thereby enhancing the overall customer experience. To maintain a competitive edge in the swiftly changing IoT landscape, businesses can utilize the remarkable agility provided by Pega 7. Furthermore, Pega 7 empowers IoT teams to perpetually refine both the analytical processes and the coordination of actions driven by IoT data, ensuring sustained operational excellence. Such capabilities foster a proactive culture within organizations, enhancing their responsiveness to emerging challenges and opportunities.
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eGain Cobrowse
Imagine the benefits if an agent could engage in a conversation with your customer over the phone while they are navigating your website. This interaction would empower the agent to assist the customer in shopping, troubleshooting issues, completing online forms, or executing various transactions seamlessly. Cobrowsing software is the ideal solution for this requirement. This innovative tool equips your customer service and contact center agents with the ability to deliver the most personalized digital support for online customers. It fosters high-value, collaborative, and real-time assistance. By providing help precisely when it is needed, your business has the opportunity to transform visitors, prospects, and customers into loyal, long-term patrons. It allows both phone and chat agents to enrich the customer experience by engaging in a simultaneous cobrowsing session, making the interaction more dynamic. Furthermore, it enables the agent and the customer to collaboratively fill out forms in real time, with the ability to highlight specific sections of a form or webpage for greater clarity and understanding, thus enhancing the overall customer experience even further.
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Pricing
Free Trial:
Yes
Integrations
Company Details
Company:
Pega
Year Founded:
1983
Headquarters:
United States
Website:
www.pega.com/products/customer-service/cobrowse
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Product Details
Platforms
Web-Based
Types of Training
Training Docs
Live Training (Online)
In Person
Training Videos
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Pega Co-Browse Features and Options
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