Pega Co-Browse Description
There are no downloads, no installations, no plug-ins. Customers can easily share their browsers by simply tagging your website with one line of Javascript. Pega Cobrowse makes it easy to highlight and direct customers to the information they need. You can ask your customer to allow you control their page and guide them, or use highlighting features or visual cues such as arrows to point them to the right direction. You can use Pega Cobrowse to specify sensitive information that will be hidden with HTML elements or form fields. All masked elements are invisible to the representative and never leave the customer's web browser. Pega Co-Browse is a browser-based solution that masks or hides text fields and images. This allows companies to show only the information they wish the agent to see. Pega Cobrowse allows you to integrate with Pega Chat, or your own chat platform. Chat can also be integrated into your Pega Customer Service app.
Pega Co-Browse Alternatives
eGain Cobrowse
It would be wonderful if your agent could chat with your customer while they were browsing your website. The agent could help the customer online shop, solve problems, fill out forms, or perform other transactions. The business' solution to this problem is cobrowsing software. Cobrowse software allows your customer service representatives and contact centers to provide the digital support that online customers require. Agents can provide real-time, high-value, collaborative support. Your business can convert website visitors, customers, and prospects into long-term, profitable customers by providing assistance at the right time. Chat and phone agents can provide a richer multimedia experience through simultaneous cobrowsing sessions. This allows the customer and agent to fill out forms together, field-by-field, and even highlight specific areas of a page or form for clarity.
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Pega Platform
Now is the time to build. You'll be ready for anything that comes next. Pega makes it easy to collaborate no matter where you are working with its intuitive and inclusive approach to app authoring. Unify users on one platform with low-code tools and developer-grade options to quickly respond to changing needs. From one dashboard, you can foster innovation and manage low-code across your entire organization. Optimize efficiency by providing business users, developers, IT, and IT with the information they need, whenever and wherever they need it. You can accelerate application development by quickly and easily defining core elements. From one dashboard, you can manage low-code across your entire organization. IT can be empowered to ensure that every app is built within the organizational guardrails. App experiences that are relevant today and ready for future growth. Pega's UX framework was designed for developers, employees, customers, and partners.
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LogMeIn Rescue by GoTo
LogMeIn Rescue by GoTo, is a reliable and affordable remote support software. Rescue is a powerful remote support software that allows businesses to improve their support team's productivity and provide seamless support for their users. Its top features are remote control, remote diagnosis, multi-platform, device configuration, support for video, integrations and APIs. Help agents and employees do more. Help desk technicians can solve problems on inactive devices using features such as system info, scripting and unattended accessibility. Remote access software shouldn't compromise your security. Rescue protects your users and business with HIPAA compliant multi-factor authentication and banking-grade 256 bit AES encryption. With features such as permission-based security and SSO, password policy, IP login restrictions, and password policies, you can ensure that security is maintained across the board.
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TeamViewer
TeamViewer, a popular remote support and access software, allows users to remotely connect and control computers or devices from anywhere on the planet. It is widely used to troubleshoot technical issues, manage IT services, and provide customer support. The software supports secure file sharing, real time collaboration, and remote desktop accessibility across multiple platforms, including Windows MacOS Linux iOS and Android. TeamViewer has a number of security features, including end-to-end encrypted connections and two-factor authentication. This ensures a safe and reliable remote connection. Individuals, IT professionals and large organisations use it to boost productivity, provide remote support and manage devices efficiently.
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Pricing
Free Trial:
Yes
Integrations
Company Details
Company:
Pega
Year Founded:
1983
Headquarters:
United States
Website:
www.pega.com/products/customer-service/cobrowse
Media
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Product Details
Platforms
SaaS
Type of Training
Documentation
Live Online
In Person
Videos
Customer Support
Phone Support
24/7 Live Support
Online
Pega Co-Browse Features and Options
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