eGain Cobrowse Description
It would be wonderful if your agent could chat with your customer while they were browsing your website. The agent could help the customer online shop, solve problems, fill out forms, or perform other transactions. The business' solution to this problem is cobrowsing software. Cobrowse software allows your customer service representatives and contact centers to provide the digital support that online customers require. Agents can provide real-time, high-value, collaborative support. Your business can convert website visitors, customers, and prospects into long-term, profitable customers by providing assistance at the right time. Chat and phone agents can provide a richer multimedia experience through simultaneous cobrowsing sessions. This allows the customer and agent to fill out forms together, field-by-field, and even highlight specific areas of a page or form for clarity.
eGain Cobrowse Alternatives
Pega Co-Browse
There are no downloads, no installations, no plug-ins. Customers can easily share their browsers by simply tagging your website with one line of Javascript. Pega Cobrowse makes it easy to highlight and direct customers to the information they need. You can ask your customer to allow you control their page and guide them, or use highlighting features or visual cues such as arrows to point them to the right direction. You can use Pega Cobrowse to specify sensitive information that will be hidden with HTML elements or form fields. All masked elements are invisible to the representative and never leave the customer's web browser. Pega Co-Browse is a browser-based solution that masks or hides text fields and images. This allows companies to show only the information they wish the agent to see. Pega Cobrowse allows you to integrate with Pega Chat, or your own chat platform. Chat can also be integrated into your Pega Customer Service app.
Learn more
Live Assist for Microsoft Dynamics 365
Our secure co-browsing service allows you to interact with customers and have an audio & visual conversation right from your website. It's never been easier to increase customer satisfaction. You can use co-browsing to show your customers how to navigate your website or app, make a purchase and help them fill out forms. Users don't need to install plugins or other software. We now offer Messaging, a new type for engagement, in conjunction with LivePerson. This allows Live Chat to be more flexible and takes Live Chat to the next level. We have integrated popular 3rd-party channels such as Twilio SMS and Facebook Messenger, Instagram, Twitter. WhatsApp, Apple Business Chat, and more. Agents can now receive these Messaging engagements directly within Dynamics 365!
Learn more
TeamViewer
TeamViewer, a popular remote support and access software, allows users to remotely connect and control computers or devices from anywhere on the planet. It is widely used to troubleshoot technical issues, manage IT services, and provide customer support. The software supports secure file sharing, real time collaboration, and remote desktop accessibility across multiple platforms, including Windows MacOS Linux iOS and Android. TeamViewer has a number of security features, including end-to-end encrypted connections and two-factor authentication. This ensures a safe and reliable remote connection. Individuals, IT professionals and large organisations use it to boost productivity, provide remote support and manage devices efficiently.
Learn more
Unblu
Founded in 2008, Unblu is Swiss company that provides financial institutions with the best technology to level up the digital experience of their customers. The Unblu Conversational Platform enables client service agents and visitors to engage, converse, browse & collaborate.
Learn more
Integrations
Company Details
Company:
eGain
Year Founded:
1997
Headquarters:
United States
Website:
www.egain.com/products/cobrowse/
Media
Recommended Products
Our Free Plans just got better! | Auth0 by Okta
You asked, we delivered! Auth0 is excited to expand our Free and Paid plans to include more options so you can focus on building, deploying, and scaling applications without having to worry about your secuirty. Auth0 now, thank yourself later.
Product Details
Platforms
SaaS
Type of Training
Documentation
Live Online
Webinars
In Person
Videos
Customer Support
24/7 Live Support
Online
eGain Cobrowse Features and Options
eGain Cobrowse User Reviews
Write a Review- Previous
- Next