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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

The COVID-19 Employee Safety and Business Continuity Tracker app was created as a customizable tool that can be downloaded and utilized immediately or tailored to fit the specific requirements of your organization. Collaborating with a prominent healthcare provider that employs over 200,000 individuals, Pega successfully implemented an emergency response application based on the Pega Platform™. This application facilitates the healthcare institution in monitoring and overseeing the health, safety, and availability of its comprehensive workforce. Motivated by the significant benefits this initiative brought to numerous individuals, the Pega team developed the COVID-19 Employee Safety and Business Continuity Tracker, which is freely accessible on the Pega Marketplace for clients using Pega Platform™. Our dedicated Pega team is eager to assist you in navigating operations amid these extraordinary disruptions, and we encourage you to contact us directly for further information on how we can support your needs. Together, we can ensure that your organization remains resilient during these challenging times.

Description

There’s no need for downloads, installations, or plug-ins; simply add a line of Javascript to your website, and customers can share their browsing experience with just one click. Pega Co-Browse allows you to easily highlight and direct customers to the information they require, ensuring a seamless interaction. You can request permission from the customer to control their page and provide guidance, or utilize highlighting features and visual indicators, such as arrows, to steer them effectively. Furthermore, Pega Co-Browse enables you to designate sensitive information that should be obscured using HTML elements or form fields, ensuring that all masked data remains within the customer's browser and is invisible to the representative. This solution offers a no-code approach to concealing or hiding text fields and images, allowing businesses to control what information agents can see. Moreover, Pega Co-Browse can be integrated with Pega Chat or any other chat platform, enhancing the overall customer service experience. Additionally, you have the option to incorporate chat functionalities directly within your Pega Customer Service application for greater efficiency.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Cognizant
Accenture Cloud Trade Promotion Management
Capgemini Intelligent Automation Platform

Integrations

Cognizant
Accenture Cloud Trade Promotion Management
Capgemini Intelligent Automation Platform

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Pegasystems

Founded

1983

Country

United States

Website

www.pega.com/covid-19-tracker

Vendor Details

Company Name

Pega

Founded

1983

Country

United States

Website

www.pega.com/products/customer-service/cobrowse

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