Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

There’s no need for downloads, installations, or plug-ins; simply add a line of Javascript to your website, and customers can share their browsing experience with just one click. Pega Co-Browse allows you to easily highlight and direct customers to the information they require, ensuring a seamless interaction. You can request permission from the customer to control their page and provide guidance, or utilize highlighting features and visual indicators, such as arrows, to steer them effectively. Furthermore, Pega Co-Browse enables you to designate sensitive information that should be obscured using HTML elements or form fields, ensuring that all masked data remains within the customer's browser and is invisible to the representative. This solution offers a no-code approach to concealing or hiding text fields and images, allowing businesses to control what information agents can see. Moreover, Pega Co-Browse can be integrated with Pega Chat or any other chat platform, enhancing the overall customer service experience. Additionally, you have the option to incorporate chat functionalities directly within your Pega Customer Service application for greater efficiency.

Description

RemoteVS is an innovative online sales platform that utilizes co-browsing technology to improve customer engagement by enabling support representatives to navigate web pages alongside customers, thereby providing immediate assistance and facilitating contract signing. The user experience is simple and efficient, as customers can access the service directly through their web browser without any required downloads, quickly connect with a support agent who starts the remote session, and receive real-time visual guidance via video, screen sharing, file sharing, or co-browsing features. Among its notable capabilities are interactive on-screen tools including pointers and drawing utilities for effective annotations, comprehensive file and image sharing options that accommodate formats like PNG, JPEG, JPG, and PDF, a barcode reader that enables swift product information verification, automatic session recording for administrative review, and LiveView, which allows for real-time oversight of support agents' activities and customer service metrics. Additionally, this service aims to streamline the customer support process, ensuring that users feel supported and informed throughout their interactions.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Accenture Cloud Trade Promotion Management
Capgemini Intelligent Automation Platform
Cognizant

Integrations

Accenture Cloud Trade Promotion Management
Capgemini Intelligent Automation Platform
Cognizant

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Pega

Founded

1983

Country

United States

Website

www.pega.com/products/customer-service/cobrowse

Vendor Details

Company Name

RemoteVS

Country

Republic of Korea

Website

www.remotevs.com

Product Features

Alternatives

Alternatives

Pega Professional Services Reviews

Pega Professional Services

Saltech Consulting
RichCall Reviews

RichCall

Aurus
Pega for IoT Reviews

Pega for IoT

Pegasystems