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Description
There’s no need for downloads, installations, or plug-ins; simply add a line of Javascript to your website, and customers can share their browsing experience with just one click. Pega Co-Browse allows you to easily highlight and direct customers to the information they require, ensuring a seamless interaction. You can request permission from the customer to control their page and provide guidance, or utilize highlighting features and visual indicators, such as arrows, to steer them effectively. Furthermore, Pega Co-Browse enables you to designate sensitive information that should be obscured using HTML elements or form fields, ensuring that all masked data remains within the customer's browser and is invisible to the representative. This solution offers a no-code approach to concealing or hiding text fields and images, allowing businesses to control what information agents can see. Moreover, Pega Co-Browse can be integrated with Pega Chat or any other chat platform, enhancing the overall customer service experience. Additionally, you have the option to incorporate chat functionalities directly within your Pega Customer Service application for greater efficiency.
Description
Customer journeys online can encounter interruptions when individuals cannot independently address their questions or issues, which may lead them to escalate to assisted channels or abandon their experience entirely. These interruptions not only frustrate customers, who must piece together various steps and channels to achieve their desired result, but they also create inefficiencies for businesses, resulting in lost revenue, increased expenses, hasty compliance procedures, and a gradual decline in brand reputation. vBrowse offers a groundbreaking co-browsing solution that delivers focused human assistance to online users precisely when they need it, serving as a supportive safety net throughout the self-service experience. Consequently, customers enjoy a seamless journey in their preferred channel, merging the personal touch of in-person support with the affordability and ease of digital interactions. This innovative approach not only enhances customer satisfaction but also strengthens brand loyalty in the long run.
API Access
Has API
API Access
Has API
Integrations
Accenture Cloud Trade Promotion Management
Capgemini Intelligent Automation Platform
Cognizant
Integrations
Accenture Cloud Trade Promotion Management
Capgemini Intelligent Automation Platform
Cognizant
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Pega
Founded
1983
Country
United States
Website
www.pega.com/products/customer-service/cobrowse
Vendor Details
Company Name
Vizolution
Founded
2013
Country
United Kingdom
Website
www.vizolution.com/digital-products/vbrowse/