Use the comparison tool below to compare the top Co-Browsing software on the market. You can filter results by user reviews, pricing, features, platform, region, support options, integrations, and more.
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SessionStack
Upon requestHBR Labs
$39.00/Bluescape
FreeAurus
$192 /Upscope
$18 per user per monthMythical Labs
$12.99 per monthFullview
$50 per monthCaldera Labs
$69 per monthSurfly
Available on requestGlance
$149.00 per yearAcquire
$25 per user per monthRedHelper
$30.00/Hom-e
$6 per monthCommunication Business Avenue
$49 per monthCoSurfing.net
€190 per month per domainCo-browsing software is a technology that allows two or more people to view the same web page at the same time. It is used by businesses and organizations to facilitate online customer service, technical support, sales demos and other applications where real-time collaboration between two or more browsers is necessary. Co-browsing provides an interactive experience in which all participants can see and interact with a website simultaneously.
The main purpose of co-browsing software is to allow direct interaction between customer service agents and website visitors during their visit on the website. It enables quick resolution of customer problems, immediate response to queries and feedback, as well as faster sales conversions. Since both parties can access the same page at the same time, co-browsing removes any communication barriers that might otherwise arise due to language differences or lack of computer skills. This also eliminates excessive wait times for customers who need help navigating through complex websites or performing certain transactions online.
Co-browsing has many applications in various business sectors such as banking, hospitality, travel, insurance and more. For instance, it can be used by banks to provide customers with detailed assistance when opening accounts or transferring funds electronically; hotels often use it for booking services such as restaurant reservations; airlines are able to use co-browsing for flight scheduling; insurance providers employ this type of software for creating custom quotes based on individual needs; retail stores benefit from its ability to walk customers through product features during their purchase journey; and educational institutions use it for virtual class sessions where students are able to interact directly with teachers in real-time.
Apart from its obvious advantages in improving customer satisfaction levels, co-browsing also enhances team collaboration among internal departments within an organization by giving employees access to shared documents from multiple computers at the same time – thus eliminating document-sharing delays that typically occur while using emails or instant messaging programs like Skype.
Most modern co-browsing solutions integrate seamlessly into existing website infrastructures without requiring any special hardware or network configurations. For instance a typical setup involves embedding a small piece of code (e.g JavaScript) onto your site that triggers the co-browse connection whenever required – thus providing both parties with complete control over how they want their data exchanged without having them worry about any security risks associated with sharing sensitive information across different networks/devices etc. Additionally, some providers offer additional features like screen sharing capabilities so that users can share exact replicas of their desktop screens if needed – helping professionals collaborate even better than before.
Co-browsing software is an invaluable tool for customer service and support teams. This type of software allows two or more users to view the same web page simultaneously with full, real-time interaction between them. Co-browsing helps customer service representatives and their customers communicate effectively while reducing frustration and improving satisfaction.
One of the main advantages of co-browsing technology is its ability to help customer service staff provide faster and more efficient problem resolution. Because both parties can see exactly what’s happening on the website or application they are interacting with, any issues can be identified quickly and efficiently without having to explain technical details over the phone. This speeds up issue resolution time, allowing customers to have a positive experience despite their issues.
Another advantage is that it reduces misunderstandings between support agents and customers due to its visual nature. Customers often feel frustrated when trying to explain a technical issue over the phone because there may be miscommunications about which aspect of a product or website isn’t working properly. With co-browsing, however, customers can show support reps where exactly they are experiencing difficulty in real-time via screen sharing, thus avoiding confusion caused by verbal explanations alone.
Finally, co-browsing technology makes it possible for customer service reps to access information from websites without having direct access themselves - such as account settings or order status - while guiding customers through the process step by step in real-time via remote control capabilities built into some versions of this technology. This improves accuracy since reps don't need access credentials but do get full visibility into whatever operation needs attention from the customer's perspective.
In short, co-browsing software provides immense benefits for businesses seeking improved customer service outcomes at scale by enabling fast issue resolutions with greater accuracy than ever before possible through traditional communication channels like email or telephone calls alone.
The cost of co-browsing software can vary greatly depending on the features and capabilities offered. Generally speaking, co-browsing software is typically priced on a subscription or pay-as-you-go basis, with prices ranging anywhere from $20 to several hundred dollars per month depending on the provider and package purchased.
For example, some providers may offer basic shared browser functionality for as low as $20 per month, while more sophisticated solutions offering integrations with popular CRM databases and live customer support may be priced upwards of $200 or more a month. Additionally, some providers may also require an initial setup fee before enabling access to their services.
In any case, it is important to remember that co-browsing technology promises powerful advantages to businesses looking to improve customer engagement and experience. So it's worth taking the time to research different providers available in order to find the best solution that fits your needs at a price point that makes sense for your budget.
Co-browsing software can often be integrated with several types of other software. For example, customer relationship management (CRM) systems are the most commonly used type of software that integrates with co-browsing technology. This allows organizations to access and manage customer data more easily, such as account history, contact details, and preferences. Other popular types of software that integrate seamlessly with co-browsing software include chat applications, help desk solutions, and analytics platforms. By connecting these different types of business applications together a company can provide customers with better service through enhanced communication and collaboration capabilities.