Best Co-Browsing Software of 2024

Find and compare the best Co-Browsing software in 2024

Use the comparison tool below to compare the top Co-Browsing software on the market. You can filter results by user reviews, pricing, features, platform, region, support options, integrations, and more.

  • 1
    ConnectWise ScreenConnect Reviews
    Top Pick
    See Software
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    ConnectWise Control (formerly ConnectWise Control) is a remote-support solution for Managed Service Providers, Value Added Resells, internal IT teams and managed security providers. ConnectWise ScreenConnect is a fast, reliable, secure and easy-to-use remote support solution that helps businesses resolve customer issues faster, from anywhere. The platform offers remote support, remote meeting, remote access and customization. It also integrates with leading business software. Raising the bar on remote support will reduce downtime for customers. Give technicians the ability for superior service by providing reliable, direct connections that allow them to access desktops and mobile devices when needed. Remote desktop and mobile support solutions that are flexible, fast, and secure for every industry. Not sure which version to choose? We'll help you choose the right version for your needs. No credit card needed for the 14-day free trial.
  • 2
    Crisp Reviews

    Crisp

    Crisp

    $25.00 per month
    2 Ratings
    Give your customer messaging experience a human touch. Live chat can increase customer satisfaction. Crisp is more than a chat software. It unifies all channels of customer service and simplifies customer support. Customers benefit from a shared inbox experience. Our live chat app allows you to respond to all your website visitors with one solution. This will help you to reduce costs and save money. Statistics show that website visitors who are assisted by chat are more likely make a purchase. You can create proactive customer service by sending automated messages using our chat solution. This will convert visitors into customers. CRM software is not about contact management. You might be wrong. Crisp CRM offers more than just a CRM software. Crisp CRM has a number of features that can be used to automate repetitive tasks and help small businesses close more deals. Get more hot leads right into your pipeline.
  • 3
    Lucky Orange Reviews

    Lucky Orange

    Lucky Orange

    $18.00/month
    1 Rating
    Do you know why someone left your website after completing a purchase? Lucky Orange knows the reason. Lucky Orange is simple to use and ready to go "outside the box". Every plan includes full access all of our features. * Dynamic Heatmaps: Navigate your website like a visitor. Data will be instantly populated for every drop-down, pop up, and hover-over menu. To identify potential problems and pain points, isolate traffic sources and visitors. * User Recordings: This acts as a DVR for your site, allowing you to view recordings and video playback of customers and visitors as they interact with your site. * Form Analytics: Learn which fields on your forms take too long to complete, repeat, or cause the most abandonment. * Live Chat: Quickly respond to questions and even "cobrowse" visitors * Surveys and Polls: Create popup poll questions for a page or for targeted visitors.
  • 4
    REVE Chat Reviews
    REVE Chat is a chat widget and online live chat software that can be installed on business websites. It is ideal for small and mid-sized businesses in different industries. Voice calls, live chats, visitor queuing and analytics are some of the key features of REVE Chat. REVE Chat's proactive chat feature allows users to set messages that will appear based on predetermined visitor actions. REVE Chat's chat window can be customized to match the company's branding.
  • 5
    CXInfinity Reviews
    89% of customers are loyal to companies that have a strong omnichannel experience. For a better customer experience, brand perception, and retention rate, engage customers in real-time conversations. Customers will stay loyal if their concerns are addressed on the first attempt. This is a staggering statistic. Your agents will be empowered with a Unified Agent Workspace, productive tools, and the ability to provide a customer experience unlike any other. Agents can see the intent of customers while they type. Agents can save significant time by having a list of predetermined answers to common queries. Notes can be added to the conversation for future reference. You can quickly wrap up the conversation with wrap-up calls and classify the conversation for future reference using multiple tags. Leave no customer unattended. Keep generating leads online and offline. Maximize conversion by displaying customer's past interactions on one screen.
  • 6
    Kasm Workspaces Reviews
    Top Pick

    Kasm Technologies

    $0 Free Community Edition
    46 Ratings
    Kasm Workspaces streams your workplace environment directly to your web browser…on any device and from any location. Kasm is revolutionizing the way businesses deliver digital workspaces. We use our open-source web native container streaming technology to create a modern devops delivery of Desktop as a Service, application streaming, and browser isolation. Kasm is more than a service. It is a platform that is highly configurable and has a robust API that can be customized to your needs at any scale. Workspaces can be deployed wherever the work is. It can be deployed on-premise (including Air-Gapped Networks), in the cloud (Public and Private), or in a hybrid.
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    CrankWheel Reviews
    Top Pick

    CrankWheel

    CrankWheel

    $29.00/month
    17 Ratings
    CrankWheel allows you to share your screen while on a call. This makes it easy to create engaging presentations. You can send a link via email or SMS to the viewer and they will be able to view it in any browser on any device. CrankWheel was designed for simplicity and can be shared with customers to facilitate business deals. CrankWheel can be used to complement calls from insurance agents, mortgage advisors and solar advisors as well as educators and customer support specialists. CrankWheel is easy to integrate with websites and allows users to add a Demo button to receive quick notifications. We can show you if they are paying attention. Our Chrome Extension has enabled over 50,000 users to share their screens with prospects, regardless of their technical skills or device choice. CrankWheel can be used on old browsers and obscure devices, even with poor network connections. It works on Mac, Android, iOS, Blackberries, Internet Explorer, and Android.
  • 8
    LogMeIn Rescue by GoTo Reviews
    Top Pick
    LogMeIn Rescue by GoTo, is a reliable and affordable remote support software. Rescue is a powerful remote support software that allows businesses to improve their support team's productivity and provide seamless support for their users. Its top features are remote control, remote diagnosis, multi-platform, device configuration, support for video, integrations and APIs. Help agents and employees do more. Help desk technicians can solve problems on inactive devices using features such as system info, scripting and unattended accessibility. Remote access software shouldn't compromise your security. Rescue protects your users and business with HIPAA compliant multi-factor authentication and banking-grade 256 bit AES encryption. With features such as permission-based security and SSO, password policy, IP login restrictions, and password policies, you can ensure that security is maintained across the board.
  • 9
    TeamViewer Reviews
    Top Pick

    TeamViewer

    TeamViewer

    $24.90 per month
    121 Ratings
    TeamViewer, a popular remote support and access software, allows users to remotely connect and control computers or devices from anywhere on the planet. It is widely used to troubleshoot technical issues, manage IT services, and provide customer support. The software supports secure file sharing, real time collaboration, and remote desktop accessibility across multiple platforms, including Windows MacOS Linux iOS and Android. TeamViewer has a number of security features, including end-to-end encrypted connections and two-factor authentication. This ensures a safe and reliable remote connection. Individuals, IT professionals and large organisations use it to boost productivity, provide remote support and manage devices efficiently.
  • 10
    Comm100 Reviews

    Comm100

    Comm100 Network Corporation

    $31.00
    1 Rating
    Comm100 is a global provider of omnichannel communication software for education, government and commercial organizations of all sizes. With Comm100, organizations provide the optimal balance of human-bot engagement through configurable live chat, AI-powered bots and automation, and secure messaging – all from within one integrated platform.
  • 11
    SessionStack Reviews

    SessionStack

    SessionStack

    Upon request
    SessionStack uses cutting-edge session recording technology empowered by AI to form a Digital Experience Analytics platform. This platform aids e-commerce businesses in pinpointing customer obstacles, drop-off points, and untapped conversion prospects. The platform's insights speed up the optimization of the overall user experience by leveraging data-driven optimization of conversion rates. Our proprietary machine-learning models cater perfectly to e-commerce decision-makers aiming for revenue maximization. SessionStackAI combines qualitative and quantitative user data to fuel a comprehensive overview of website or mobile app interactions. With its auto-capture features and extensive retrospective data, the platform ensures a thorough analysis, detecting any friction points or new conversion possibilities in real-time.
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    VeriShow Reviews

    VeriShow

    HBR Labs

    $39.00/month
    VeriShow is a user-friendly dashboard for agents that is combined with a simple customer interface. This results in high customer satisfaction. We specialize in personal engagement cobrowsing solutions that allow customer service agents to interact with customers in real time efficiently. This is in contrast to the traditional 'please wait' approach. Verishow integrates seamlessly with third-party brands and offers tools such as Contact, Content and Document, Goals and Quota, Lead management, and Contact. The best way to understand how visitors interact with your website and to maximize opportunities.
  • 13
    Bluescape Reviews
    Creative agencies, media and entertainment, marketers, and design teams. Bluescape is for everyone, from independent content creators to large production crews and enterprise teams.
  • 14
    RichCall Reviews

    RichCall

    Aurus

    $192 / month
    RichCall allows you to sell and support remotely, providing your customers with a one touch live support option. RichCall is integrated into your website, kiosk, or moile app. It allows customers to establish an interactive, video-enabled, fully interactive session with a remote expert. This includes co-browsing and app sharing. RichCall's most common use cases are: Click-to call, click-to video and co-browsing are all options for your customers Click-to-call and co-browsing to get customer support Start a co-browsing session while you are on the move Mobile camera sharing for support and sales: - Video sales - An agent shows a product using the shared mobile camera Customer support - A customer shares his mobile camera in order to show the malfunctioning device Video and collaboration for kiosks Remote expert assistance with HD video, scanner, and printer Live video-assistance for existing self-service or support kiosks
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    Upscope Reviews

    Upscope

    Upscope

    $18 per user per month
    You can now instantly see what your users see and help them to get onboard. Upscope cobrowsing, the new zero-download interactive screen sharing tool, is designed for easy onboarding and support. 1. You can see what your user sees in one click. 2. Scroll and click with YOUR mouse on THEIR screen. 3. You can do this immediately via live chat or by calling them. Integrates seamlessly with Intercom, Zendesk and Olark as well as your existing phone system.
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    RemoteHQ Reviews

    RemoteHQ

    Mythical Labs

    $12.99 per month
    Collaboration goes beyond video chat. You can co-browse any web app, edit it, take notes, whiteboard, screen-share, video chat and more. All this in one browser tab. Editing a Trello board, or Google doc? Anyone can access web-based applications that you visit with our Shared Browser. You can bring your favorite web apps to your workspace and allow others to browse and edit them in one browser tab. Add apps to customize your workspace. Do you want to collaborate over a file or document? Drop it in your workspace. Do you forget to take action? Use our notes app. RemoteHQ makes it easy to keep track of your session artifacts, such as recordings, notes, files, and recordings. You might forget who was in your session. We have you covered!
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    Fullview Reviews

    Fullview

    Fullview

    $50 per month
    Fullview empowers you to provide customer support that is seamless, scalable and personalized and is designed to revolutionize the workflows of support and success teams, as well as product teams and developers. The moment a customer experiences an issue, you can instantly see the complete user journey of that specific user, replay recent sessions, access their device and network information or start a live cobrowsing session with them. Fullview Replays allows you to jump to errors or specific events and it even includes privacy features that blur out sensitive information. Fullview Live lets you start cobrowsing sessions is seconds, without your users having to leave your product. You can highlight elements on their screen, click on elements or submit forms.
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    Cohere Reviews

    Cohere

    Caldera Labs

    $69 per month
    Automate common questions, eliminate manual tasks such as routing and triage, save agents time, and all this within your existing CX stack. Customers will be delighted by self-service solutions to common questions. Agents can also be empowered to achieve smarter outcomes without the need for a human touch. Cohere is more than chatbots. It acts as an automation layer throughout your entire CX lifecycle, automating repetitive, manual tasks so your agents can do the things they love. Automate repetitive questions using the content you already own. Reduce handling times by avoiding unnecessary transfers. You can visually guide customers via chat or phone. An AI copilot for agents will speed up your interactions. Find out what is causing slowdowns in your agents and fix it. Cohere's AI platform works immediately, unlike other solutions that require weeks of training and proactive maintenance. It also doesn't require manual labeling. Instead, it learns from interactions and continues to work over time.
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    Surfly Reviews

    Surfly

    Surfly

    Available on request
    You can create fully compliant and collaborative digital journeys on your platform, without having to change a single line code or install software. Surfly makes it easy for thousands of AXA agents to sell faster by digitally replicating the in-person sales experience via their platform. Customers and agents can collaborate remotely to select a policy, esign documents, and make their first payments. Surfly Cobrowsing is safer and faster than screen sharing tools such as Zoom, Google Meet, and Microsoft Teams. It allows for active, secure, compliant, and two-way collaboration that cannot be replicated using screen sharing. You don't need to use multiple tools such as Zoom or Docusign when you can do it all in one Surfly session. You can upload, review, annotate, e-sign, and even e-sign any document from your own website or portal. Surfly's solution can be used as a virtual layer on top or your existing platforms, and it is flexible enough that it can be used on the fly.
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    Glance Reviews

    Glance

    Glance

    $149.00 per year
    Glance helps you improve your digital customer engagements. Your sales rep, service representative, or trainer can instantly join the customer on your website or app and see their screen. You can then provide human-to-human guidance.
  • 21
    Acquire Reviews

    Acquire

    Acquire

    $25 per user per month
    Support available 24/7. Customer expectations are changing. Live chat and co-browse can help you exceed them. Your agents can resolve complex customer support issues quickly and easily with co-browse and live chat. To increase conversion rates, reach out instantly and in real-time via web or mobile app. Our intelligent bots can answer common questions for your team instantly. With the power of live chat and co-browse, you can provide faster, more personalized assistance. Acquire's simple but powerful tools promote customer engagement and success.
  • 22
    RedHelper Reviews

    RedHelper

    RedHelper

    $30.00/month/user
    Online consultant for the site - This powerful solution allows you to communicate instantly with your visitor. High-quality service and sales. Simple and effective. A rude online consultant can quickly ruin a visitor’s first impression of your website. We have done everything to ensure that your customers don't feel this way. An experienced sales assistant can predict what the client will want by observing the behavior, gestures, and look of the visitor. This is possible online thanks to co-browse technology. You can monitor your visitors and offer a high level of service. RedHelper compares each employee's performance with all other operators in the system to give a personal rating. Operators immediately recognize when they need to work more efficiently and better. The element of gamification or rivalry motivates them to achieve their goals.
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    ETOOLSET Reviews

    ETOOLSET

    Hom-e

    $6 per month
    Business chat applications allow your clients to communicate with a customer service representative via chat or an attractive form on your website. It is a small window that allows you to interact in real-time with any potential customer who visits your website or online shop. But that's just the beginning. Coobrowsing, our other application, can be used with Business Chat. You can share your desktop with your customers. You can then help your customers create a new account, make a payment, fill out a FORM or find specific information. You can control the web browser of your customers, regardless of their location. This is a simple and modern tool.
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    Live Assist for Microsoft Dynamics 365 Reviews

    Live Assist for Microsoft Dynamics 365

    Communication Business Avenue

    $49 per month
    Our secure co-browsing service allows you to interact with customers and have an audio & visual conversation right from your website. It's never been easier to increase customer satisfaction. You can use co-browsing to show your customers how to navigate your website or app, make a purchase and help them fill out forms. Users don't need to install plugins or other software. We now offer Messaging, a new type for engagement, in conjunction with LivePerson. This allows Live Chat to be more flexible and takes Live Chat to the next level. We have integrated popular 3rd-party channels such as Twilio SMS and Facebook Messenger, Instagram, Twitter. WhatsApp, Apple Business Chat, and more. Agents can now receive these Messaging engagements directly within Dynamics 365!
  • 25
    CoSurfing Reviews

    CoSurfing

    CoSurfing.net

    €190 per month per domain
    CoSurfing.net allows customers to interact directly from their web pages. This platform allows you to guide customers through your website in an easy way. Chat, audio, video, and co-browse your customers using the platform. Our Wizzard will help you set up CoSurfing.net services within 3 easy steps. You can browse your website with your customer. It's easy and secure. No installation required. Co-Surfing is a new way to communicate. Live chat is the most popular method of communication on the Internet. It's easier than ever to build customer relationships. Your website can receive calls from customers. You can improve your communication now! You can allow customers to leave messages for you even if you're not there. They will be read at your convenience. Highlight the information that you are referring to. Highlight the information that you are referring to. Point your customer to the information he needs. Helping your customers saves time and money.
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Co-Browsing Software Overview

Co-browsing software is a technology that allows two or more people to view the same web page at the same time. It is used by businesses and organizations to facilitate online customer service, technical support, sales demos and other applications where real-time collaboration between two or more browsers is necessary. Co-browsing provides an interactive experience in which all participants can see and interact with a website simultaneously.

The main purpose of co-browsing software is to allow direct interaction between customer service agents and website visitors during their visit on the website. It enables quick resolution of customer problems, immediate response to queries and feedback, as well as faster sales conversions. Since both parties can access the same page at the same time, co-browsing removes any communication barriers that might otherwise arise due to language differences or lack of computer skills. This also eliminates excessive wait times for customers who need help navigating through complex websites or performing certain transactions online.

Co-browsing has many applications in various business sectors such as banking, hospitality, travel, insurance and more. For instance, it can be used by banks to provide customers with detailed assistance when opening accounts or transferring funds electronically; hotels often use it for booking services such as restaurant reservations; airlines are able to use co-browsing for flight scheduling; insurance providers employ this type of software for creating custom quotes based on individual needs; retail stores benefit from its ability to walk customers through product features during their purchase journey; and educational institutions use it for virtual class sessions where students are able to interact directly with teachers in real-time.

Apart from its obvious advantages in improving customer satisfaction levels, co-browsing also enhances team collaboration among internal departments within an organization by giving employees access to shared documents from multiple computers at the same time – thus eliminating document-sharing delays that typically occur while using emails or instant messaging programs like Skype.

Most modern co-browsing solutions integrate seamlessly into existing website infrastructures without requiring any special hardware or network configurations. For instance a typical setup involves embedding a small piece of code (e.g JavaScript) onto your site that triggers the co-browse connection whenever required – thus providing both parties with complete control over how they want their data exchanged without having them worry about any security risks associated with sharing sensitive information across different networks/devices etc. Additionally, some providers offer additional features like screen sharing capabilities so that users can share exact replicas of their desktop screens if needed – helping professionals collaborate even better than before.

What Are Some Reasons To Use Co-Browsing Software?

  1. Increased Customer Satisfaction - Co-browsing allows agents and customers to view the same web page in real-time, enabling them to interact quickly while eliminating cumbersome instructions or misunderstandings. When customers have an immediate and satisfying response to their questions or concerns, it helps improve overall customer satisfaction and loyalty.
  2. Improved Efficiency - By providing easy access for both agents and customers, co-browsing can help streamline customer interactions by reducing wait times and quickly addressing requests instead of relying on phone scripts and emails back and forth. This makes it easier for agents to answer common or complex questions with quick short sessions rather than extended conversations over a long period of time that could take hours from different locations.
  3. Enhanced Security - Co-browsing is secure since no confidential information is exchanged between parties during the session as all communication is done via screenshots captured within predetermined parameters set by the user interface. In addition, all user activity is securely encrypted so there’s never a worry about data privacy breaches that could happen with other traditional methods of customer service delivery.
  4. Reduced Costs – Setup costs are minimal compared to larger projects like implementing an entirely new technology solution across multiple channels which would require additional training time as well as ongoing maintenance costs such as technical support staff hiring/salary expenses etc…. Furthermore, because users can easily join sessions without downloading any plugins or learning how to use new software tools they won't need additional training allowing business owners to save even more money in implementation costs while still being able to provide quality customer service experiences with tight budgets.

The Importance of Co-Browsing Software

Co-browsing software is an invaluable tool for customer service and support teams. This type of software allows two or more users to view the same web page simultaneously with full, real-time interaction between them. Co-browsing helps customer service representatives and their customers communicate effectively while reducing frustration and improving satisfaction.

One of the main advantages of co-browsing technology is its ability to help customer service staff provide faster and more efficient problem resolution. Because both parties can see exactly what’s happening on the website or application they are interacting with, any issues can be identified quickly and efficiently without having to explain technical details over the phone. This speeds up issue resolution time, allowing customers to have a positive experience despite their issues.

Another advantage is that it reduces misunderstandings between support agents and customers due to its visual nature. Customers often feel frustrated when trying to explain a technical issue over the phone because there may be miscommunications about which aspect of a product or website isn’t working properly. With co-browsing, however, customers can show support reps where exactly they are experiencing difficulty in real-time via screen sharing, thus avoiding confusion caused by verbal explanations alone.

Finally, co-browsing technology makes it possible for customer service reps to access information from websites without having direct access themselves - such as account settings or order status - while guiding customers through the process step by step in real-time via remote control capabilities built into some versions of this technology. This improves accuracy since reps don't need access credentials but do get full visibility into whatever operation needs attention from the customer's perspective.

In short, co-browsing software provides immense benefits for businesses seeking improved customer service outcomes at scale by enabling fast issue resolutions with greater accuracy than ever before possible through traditional communication channels like email or telephone calls alone.

Features Provided by Co-Browsing Software

  1. Screen Sharing: Co-browsing software allows two parties to view the same webpage or application simultaneously. This enables both parties to collaborate more efficiently during problem-solving and customer service interactions.
  2. Cursor Tracking: One of the main features of co-browsing software is the ability to track each user’s cursor in real-time. This feature allows one user to observe what actions another user is taking and helps them navigate a website or application easily, offering guidance as needed.
  3. Annotations: Many co-browsing programs enable users to make annotations on webpages through a drawing tool of some kind, allowing for more productive collaboration between customers and support staff when complex issues arise requiring clear communication from both sides.
  4. Text Chatting: All co-browsing software includes an integrated text chat window where interactions can be conducted between customers and employees through instant messaging conversations, making issue resolution quicker than ever before by eliminating long wait times via email or phone calls between parties involved in discussions or problem-solving scenarios.
  5. Security & Privacy Features: Privacy and security are key components of any co-browsing experience – all co-browsing software comes with built-in protocols such as encryption, password protection, anonymous mode (which hides personal information) and access control features that regulate who has permission to view sessions at any given time while preventing unauthorized sharing of data or confidential information among multiple users/devices used during a session.

Types of Users That Can Benefit From Co-Browsing Software

  • Businesses: Co-browsing software can help them to simplify customer support and increase customer satisfaction, by allowing businesses to see customers' screens and troubleshoot issues remotely.
  • Retailers: With co-browsing tools, retailers can assist visitors with navigation on their websites, provide purchase advice, and quickly guide shoppers through the checkout process.
  • Financial Services: Companies in the financial services industry can use co-browsing to quickly identify and help clients who are having difficulty using online banking or mobile apps.
  • Healthcare Providers: Co-browsing technology enables healthcare providers to more effectively communicate with patients when providing telemedicine services such as remote consultations, diagnoses and treatment plans.
  • Education Organizations: Schools and universities that offer online learning programs can benefit from co-browsing software when teaching new concepts or demonstrating complicated tasks such as coding exercises.
  • Governments & Nonprofits: Government agencies and nonprofits organizations can use co-browsing tools for streamlining communication between constituents regarding program details or instructions for completing complex forms.

How Much Does Co-Browsing Software Cost?

The cost of co-browsing software can vary greatly depending on the features and capabilities offered. Generally speaking, co-browsing software is typically priced on a subscription or pay-as-you-go basis, with prices ranging anywhere from $20 to several hundred dollars per month depending on the provider and package purchased.

For example, some providers may offer basic shared browser functionality for as low as $20 per month, while more sophisticated solutions offering integrations with popular CRM databases and live customer support may be priced upwards of $200 or more a month. Additionally, some providers may also require an initial setup fee before enabling access to their services.

In any case, it is important to remember that co-browsing technology promises powerful advantages to businesses looking to improve customer engagement and experience. So it's worth taking the time to research different providers available in order to find the best solution that fits your needs at a price point that makes sense for your budget.

Risks To Be Aware of Regarding Co-Browsing Software

  • Data Confidentiality: Co-browsing software can give a third party access to personal and confidential information, making it vulnerable to unauthorized access.
  • Security Breaches: With co-browsing, there is an increased risk of security breaches due to the shared connection between multiple users.
  • Malware Attack Risk: It is possible for malicious code or malware to be installed on a user’s device through the shared connection when using co-browsing software.
  • Performance Issues: Co-browsing can slow down system performance as multiple users are connected at the same time and sharing data.
  • Privacy Concerns: Co-browsing requires consent from both customers and agents, however this may not always be clear leading to privacy concerns for both parties involved in the transaction.

What Software Does Co-Browsing Software Integrate With?

Co-browsing software can often be integrated with several types of other software. For example, customer relationship management (CRM) systems are the most commonly used type of software that integrates with co-browsing technology. This allows organizations to access and manage customer data more easily, such as account history, contact details, and preferences. Other popular types of software that integrate seamlessly with co-browsing software include chat applications, help desk solutions, and analytics platforms. By connecting these different types of business applications together a company can provide customers with better service through enhanced communication and collaboration capabilities.

What Are Some Questions To Ask When Considering Co-Browsing Software?

  1. What is the cost associated with implementing and using the software?
  2. How secure is the data that will be shared through the software?
  3. Is there a limit on how many users can access and share information at once?
  4. Are there any special hardware or software requirements to use the co-browsing platform?
  5. What type of customer support is available for any technical questions, issues, or problems that may arise?
  6. Can customers use their own devices to access, download, and view shared content?
  7. Does this platform allow for data transfer over an SSL connection in order to protect it from potentially malicious actors?
  8. Can customers have multiple sessions open simultaneously if needed (for instance when working with multiple customers at one time)?
  9. Does this platform offer white labeling and integration capabilities so it can be customized for specific business needs and branding purposes?
  10. Are all features included in the initial purchase price or are there additional fees associated with certain features or add-ins such as analytics, user tracking, etc.?