vBrowse Description
Online journeys can end when customers are unable to resolve their queries or problems independently. This can cause the journey to end by forcing them to escalate to assisted channels or abandoning the journey altogether. Breaks can make it frustrating for customers, who must manually connect steps and channels to get the desired outcome. Breaks can also be inefficient for your company, leading to lost sales, increased costs, rushed compliance processes, and erosion of your brand's position over time. vBrowse, an innovative co-browsing tool that provides targeted human support for online customers at their point of need, acts as a human safety net in the self-serve process. The result is a seamless journey through the customer channel of choice. It combines the high touch support of face to face with the convenience and cost-effectiveness of digital.
vBrowse Alternatives
Talkative
Embedded live chat with mobile support and recording. Fully customizable to suit your contact center's requirements. Advanced web chat with secure and encrypted features such as dynamic canned messages, real time translation, PCI compliance, message preview, and PCI compliance. Secure browsing and screen sharing are available for embedded customer support and sales. For real-time communication, you can use web callbacks, live voice calls, and PSTN capabilities. Chatbot that can seamlessly transfer between agents and users via WhatsApp, Facebook, and your website. Smarter customer engagement through WhatsApp and social media messaging. Image support capabilities are available. Talkative is a tool that businesses of all sizes can use to increase sales, drive customer engagement and reduce operational costs. Live video chat allows you to bring the in-store experience online. This will increase sales and provide personalized customer service. To improve service and support digital channels, make it easy to contact customers via multiple channels.
Learn more
LogMeIn Rescue by GoTo
LogMeIn Rescue by GoTo, is a reliable and affordable remote support software. Rescue is a powerful remote support software that allows businesses to improve their support team's productivity and provide seamless support for their users. Its top features are remote control, remote diagnosis, multi-platform, device configuration, support for video, integrations and APIs. Help agents and employees do more. Help desk technicians can solve problems on inactive devices using features such as system info, scripting and unattended accessibility. Remote access software shouldn't compromise your security. Rescue protects your users and business with HIPAA compliant multi-factor authentication and banking-grade 256 bit AES encryption. With features such as permission-based security and SSO, password policy, IP login restrictions, and password policies, you can ensure that security is maintained across the board.
Learn more
eGain Cobrowse
It would be wonderful if your agent could chat with your customer while they were browsing your website. The agent could help the customer online shop, solve problems, fill out forms, or perform other transactions. The business' solution to this problem is cobrowsing software. Cobrowse software allows your customer service representatives and contact centers to provide the digital support that online customers require. Agents can provide real-time, high-value, collaborative support. Your business can convert website visitors, customers, and prospects into long-term, profitable customers by providing assistance at the right time. Chat and phone agents can provide a richer multimedia experience through simultaneous cobrowsing sessions. This allows the customer and agent to fill out forms together, field-by-field, and even highlight specific areas of a page or form for clarity.
Learn more
Kasm Workspaces
Kasm Workspaces streams your workplace environment directly to your web browser…on any device and from any location.
Kasm is revolutionizing the way businesses deliver digital workspaces. We use our open-source web native container streaming technology to create a modern devops delivery of Desktop as a Service, application streaming, and browser isolation.
Kasm is more than a service. It is a platform that is highly configurable and has a robust API that can be customized to your needs at any scale. Workspaces can be deployed wherever the work is. It can be deployed on-premise (including Air-Gapped Networks), in the cloud (Public and Private), or in a hybrid.
Learn more
Integrations
No Integrations at this time
Company Details
Company:
Vizolution
Year Founded:
2013
Headquarters:
United Kingdom
Website:
www.vizolution.com/digital-products/vbrowse/
Media
Recommended Products
Our Free Plans just got better! | Auth0 by Okta
You asked, we delivered! Auth0 is excited to expand our Free and Paid plans to include more options so you can focus on building, deploying, and scaling applications without having to worry about your secuirty. Auth0 now, thank yourself later.
Product Details
Platforms
SaaS
Type of Training
Live Online
Customer Support
Phone Support
Online
vBrowse Features and Options
vBrowse User Reviews
Write a Review- Previous
- Next