Alternatives to HarePoint HelpDesk for SharePoint

It is no longer necessary to search for information about who to contact to report a device problem, a system crash, or request equipment. The Service Desk can be contacted by employees via the self-service portal, Teams or Outlook. You can enjoy the full Service Desk experience from within Microsoft Outlook. You can access your ticket log and browse our knowledge base, or create a new request from a catalog. The requester knows who is handling their request, what status it is at and how long it takes to resolve. They don't have to call the helpdesk in order to inquire about the status of the resolution. Don't waste your time sorting out requests. The system will assign each request to the correct team. The system automatically sorts requests according to their priority. The team has a well-organized work schedule and will not forget anything.

ServicePRO makes it easy to automate your service desk! ServicePRO's powerful rule engine allows you to route incoming emails, escalate issues, monitor service level agreements, and send custom status notifications directly to stakeholders. ServicePRO's intuitive interface makes it easy to use ServicePRO’s rule engine. You can easily manage all requests for your team and yourself from one place. To provide excellent customer service, you can easily create and manage service requests. To keep your customers and support staff updated in real time, set up notifications and alerts. Log new requests quickly and efficiently for common issues. You can choose from multiple project templates to automate standard processes and manage multitasking activities. Additional data can be captured to speed up resolution, reduce resolution times, and improve reporting. An alert is an automated notification that indicates that an event has occurred and that action is required.

Only the most essential features for support teams. Track customer requests like a boss. Contact forms, emails, and orders all work. All your customers' email, Twitter and Facebook requests can be tracked in one place. It is efficient and fast. All requests are converted into helpdesk tickets and sent to the appropriate support team agent. You can download or use the cloud version of these features. The helpdesk solution allows you to manage a lot of customer messages and automatically assign them the correct department or support agent. This will help reduce workload and improve customer experience. Open Source PHP HelpDesk allows you to manage the work of your support agents and increase customer satisfaction. Soon: Reports on reply time. The best way to organize customer support for your multivendor online store is with Ecommerce Ready Customer Help Desk Ticketing System.

CLIENT solution. Stand Alone with built-in CRM. We integrate as a HelpDesk add-on if you have an external contact manager like Act!, MicrosoftSQLContacts, Oracle, SysbaseASE. You can deploy your database anywhere! You can either place your database on a LAN or in a Cloud Server environment. Access your data from any location, anytime, from your computer. Total Support HelpDesk can be used by any company or organization that requires to track emails and calls from clients. From inception to resolution! Total Support HelpDesk has built-in Work Flow which allows you to confirm and reassure clients that their inquiries have been processed with the highest priority to provide them with a resolution as soon as possible. You will never let an inquiry slip by with custom Priorities or Priority Escalation.

SharePoint's ability to easily integrate third-party tools is one of its best features. Plumsail HelpDesk is built on top SharePoint and Office 365. This means that all the power of these apps are included. Here are some facts about HelpDesk to help you decide if HelpDesk is right for you. Are you concerned about the latest updates? We will provide them as soon as Office 365 and Sharepoint 2013/2016 are available. Enterprise customers will love HelpDesk's unlimited access and more affordable plans for small and medium-sized businesses. You can also use the web-widget to allow you to link to external sites. Customers don't have to leave your website as they can submit tickets via the ticket submission form. You can customize everything. You can modify the look and feel of your HelpDesk by customizing triggers, ticket views, templates, forms or statuses.

With our multi-touch apps, augmented reality and virtual reality technology, you can engage users in a way that is unlike any other. Happy employees are the key to business success. SharePoint Helpdesk is a free internal ticketing system that can be used in Microsoft Teams for Office 365 and SharePoint Online Helpdesk solutions from Ignatiuz. Give them the care they deserve. SharePoint Online Helpdesk facilitates seamless communication between employees and helpdesk agents. Employees can create support tickets and track the status of their tickets all in one place. Administrators can easily access reporting features to gain insight into agent performance and aid in decision-making. SharePoint allows users to be notified automatically during ticket creation, resolution, response management. It allows cross-functional collaboration and synchronization for better productivity.

A help desk software can be deployed quickly and cost-effectively to simplify customer and employee support. Are you still using email and spreadsheets to send your requests? Mojo Helpdesk will remove them all and place them all in one location. The built-in knowledge base will reduce the number of incoming requests. Mojo helps you stay organized. Tickets can be assigned and tagged. Mojo automation can automate all of this. Mojo Helpdesk, a cloud ticketing system that is easy to use, helps companies provide better employee and customer service at a lower price. Metadot, the parent company of Mojo, needed a help desk that would provide personalized, dynamic, and natural customer service. This was over 10 years ago. We couldn't find one that would meet our needs so we created it. This is now available to organizations like yours. Today, thousands of agents from dozens to hundreds of companies use Mojo Helpdesk daily to help their customers and employees.

Private tickets are between you and your customers. Public tickets can be viewed by anyone and everyone. This reduces the support load and puts it in the hands of those who are willing to help. Connect your Envato Market account and provide customers with a one click solution to verify purchases before they submit a ticket. Easy Digital Downloads, and Themely Marketplace support purchase verifications. You can create unlimited articles and assign them to one or several categories. This is great for online documentation. This feature is included in Ticksy's standard pricing. Branding is essential. Ticksy allows you to choose a custom domain, add your logo, and customize the colors to reflect your brand. Keep in touch. Each new ticket and reply are subject to email notifications.

AI-driven help desk software designed to automate customer service and support operations from a single support portal. SympoQ provides advances support ticketing system with built-in two-way email ticketing utility. Every incoming or outgoing email message is transparently stored in the requests database. Customers and support agents can access a dedicated portal with custom layouts, additional options, and data needed for incident management and requests based on their roles and permissions. It also provides integrated live chat software available via support portal, or via the web help widget.

All IT Service Requests and Tickets can be easily created, managed and resolved. All your IT service tickets and requests can be created, managed and resolved easily. Reduce the number and time it takes to resolve IT issues. Comparable solutions cost about one-third the price. With seamless VSA integration, you can resolve IT service tickets up to 40% faster. Your technicians can work seamlessly across all tools and have access to the right information whenever they need it. With a complete IT helpdesk ticketing system, you can spend less time tracking tickets and more on making customers happy. You can effectively staff and manage IT projects, and receive real-time status reports. Comprehensive project management can improve forecasting. Vorex Service Desk dashboard gives real-time information about the status and progress of tickets. You can quickly create custom reports and gain insight to help you make the right business decisions.

Barista provides immediate answers to employees, notifies them of important events or outages, and keeps in touch with them throughout the lifecycle of their requests. Barista helps employees navigate complex processes such as vacation requests, password reset, new hire onboarding, and password reset. Barista allows help desk agents to concentrate on what is most important by automatically answering questions and resolving problems for employees. When a case is opened by Barista, it is prioritized so that the right team has the context. Barista automatically detects and notifies outages and assigns outage-related tickets to parents. Barista simplifies catalog creation. Barista allows IT to continue using their tool while the rest can use Barista Case Management. Barista is smart enough to predict which team can handle a request. This eliminates the need for employees to guess which team can help. Barista does this for them.

You will be able to meet customer demands faster and get them singing your praises. They will be more inclined to work with you. You can create jobs and tickets faster, assign and resolve calls more accurately, and speed up the creation of tickets and jobs. You can reduce repetitive text by using templates and generate tickets faster. Pre-defined solutions that are dependent on the call type raised can help you provide quicker first call resolutions. Automately create calls from email and have them routed directly to the right team member. Email alerts to escalate calls, overdue calls, and task assignments. Export call data and key metrics into MS Excel for further analysis. Quality control tracking can be done by selecting the product and problem analysis option. Financial reporting options include costs / compensation and revenues. Our web-based Service Desk app is ideal for complex workflow routing.

You've searched the internet for the right product to provide the service your customers want, but it's too expensive and complicated to set up. Perhaps you've tried one of the major players and are disillusioned by the monthly cost to manage customer requests. A dedicated help desk is the best way to improve customer satisfaction, increase repeat purchases, and save time and cut costs. eStreamDesk, a cloud-based help desk system and ticketing system, is simple to use and does one thing well. Every email that is received is automatically converted to a support ticket. You can control how each email is prioritized, monitored, and answered. You can route sales emails to your sales team or technical emails to the tech department. Automate email replies to customers' most frequently asked questions.

The VI Service Desk is an IT Help Desk system that was created exclusively for HCL notes/Domino®. It integrates seamlessly, giving it the best ROI and lowest TCO. You can create a Service Catalog that includes the Incident, Problem and Change Management processes. Or you can use the VI Service Desk as a traditional helpdesk ticketing system. As your business grows, you can add new features to the Service Desk. The new SLA Engine allows for you to set stop, pause, or start conditions for SLAs based upon ticket conditions. To automatically notify the appropriate personnel, define SLA Milestones based upon a percentage of the expired SLA length. The VI Service Desk can be implemented globally as a web-based application or a replicable Notes application. Access the application via the Notes client, all major web browsers, iPad, or other mobile devices. The VI Service Desk, which uses proven Domino security features allows for security configurations based on user, group and role.

ReadyDesk is an entirely web-based help desk software solution. It has powerful features that can meet the needs of businesses of all sizes. ReadyDesk allows you to offer customers many options to resolve their problems quickly. Customers can create tickets through the customer portal, browse the support articles and self-service manuals, or send you an email to create tickets. They can also chat live with you online. Customers and technicians can create tickets from the web interface or from incoming email. Supports attachments and tracks all actions in ticket history. Technicians can simultaneously work on multiple tickets using the tabs at their interface. Multiple customer portals can be created to support unlimited numbers of companies or departments. Each portal can have its logo and settings. Customers can view and open existing tickets, view invoices, assets and more, and even open live chat sessions.

Alcea HelpDesk provides organizations with a competitive advantage through faster response times, increased productivity, and the ability to ensure that reported issues are being addressed. Alcea HelpDesk provides an all-in-one platform for tracking and reporting. It allows your organization to respond faster, increase productivity, and ensure that issues are being addressed. Alcea HelpDesk workflow rules and rank feature can flag issues or requests and prioritize them. Managers have access to the information they need to manage their resources and assess productivity. You can customize the look of your system and collect the information you need. All communications with your users are routed through it, keeping assignees, submitters, and other interested parties informed through email notifications. Managers and decision-makers can monitor the status of an issue/project based on reports you create. This is completely web-based and in real time.

HelpdeskAdvanced, a web- and mobile-based solution that is ITIL v3 compliant and which governs services within all organizational areas where Service Management is one prerogative to achieve, optimize, and effectively manage the business objectives. It operates through high-quality standards. HelpdeskAdvanced is a Service Desk solution that supports different strategic scenarios of service governance. This logic is supported by the automatisms and high configuration of IT and Business processes. HelpdeskAdvanced allows you to provide a simple and quick Service Desk solution for your users. It optimizes the User Experience by providing channels and interfaces that make it easy to use. The mobile app, which is available in the 10.1.16 version of HelpdeskAdvanced, makes the key features of Service Management available wherever and whenever you want them to be.

SP IT Support is a simple but effective Microsoft Teams / SharePoint helpdesk app that includes helpdesk and change management, IT Asset tracking, calendar, discussions, and technical documents management. SP IT Support is a team-based help desk application that combines business process automation and a collaborative experience. This is not the case with traditional standalone helpdesk applications. The MyIT portal is available through MS Teams and SharePoint. It allows users to submit tickets and access a knowledgebase, documents, and training links. IT staff can access the secure Staff Portal via Microsoft Teams or SharePoint. This portal allows IT staff to organize communications, documents, and IT activities. A Power BI Dashboard integrates with the portal to provide visibility to management.

ConSol CM/Helpdesk provides efficient IT support for employees and customers, made in Germany. CM/Helpdesk allows for quick solutions - whether partially automated or manually – to all incidents and requests. All incoming inquiries (email, web form, or self-service portal) are automatically recorded. They are forwarded to the appropriate processor at the 1st, 2nd, or other specialist teams using integrated workflow logic. To help you quickly find the right solution, there are FAQs and suggested solutions. Integrated change management allows for the creation and tracking simple and complex changes. Major errors can be eliminated by problem management. The best part is that all data structures and processes can be modified to meet your specific needs.

eDesk simplifies eCommerce support for online sellers into one centralized, smart inbox. It enables individuals or teams to support better, save time, increase feedback scores and boost sales. It is a purpose-built eCommerce helpdesk that integrates with all your marketplaces, channels, webstores and social channels. Customer information, product details, order and shipping information are matched with incoming messages – and organized onto a single screen – making it easier to receive and resolve customer queries in a fraction of the time! Features include AI generated responses, auto-translate, invoice generator, powerful insights and key metrics, live chat, and feedback requests.

This tool allows the organization to manage all service request, not just the IT department. The ability to link service requests allows for inter-department communication about a specific service request. Customer care takes care of all complaints and service requests from customers. Asset management encompasses all aspects of assets' lifecycle, including IT assets as well as other assets within the organization. Tasks and projects cover the task management of each employee as well as the management of projects. Forms allow the organization to conduct surveys or polls within its organization in order to make the right decision. Active directory authentication allows users to be integrated to the application. To be notified of every update within an organisation, you don't need to log in. Every important detail is displayed on the Notification screen.

SutiDesk, an online helpdesk software that is easy to use, is designed for customer support in any organization. Its intuitive and collaborative design allows customers to resolve their issues quickly and effectively while giving them complete control over all support requests and questions. SutiDesk allows companies to track and manage support tickets and all related activities through a single platform. SutiDesk can be deployed quickly and requires no installation.

FuseDesk allows you to interact with new leads. Automate the onboarding of new clients Automated workflows and templates allow your agents to spend their time where it is most important. Templates personalize and speed up your support. These merge fields can be added to the contact record. FuseDesk can connect to your favorite CRM. ActiveCampaign, Keap, and many other CRMs can be connected to FuseDesk. Ask about our simple, powerful integrations! Your customers are more important than your software. FuseDesk is completely free to try. No credit cards. No time limit. No obligation. FuseDesk is the new way to helpdesk.

Support Center Solution. Manage your simple and efficient helpdesk. Helpdesk. Collaborative ticketing is a powerful tool. You can prioritize, categorize, assign, and assign tickets to the appropriate agents. This will allow you to leverage the power of the entire organization to deliver customer satisfaction. Give your customers the support that they require. Your customers will appreciate a flexible and responsive interface. Simple admin panel. A simple admin panel that allows you to manage your tickets. Responsive design. Service-Run is responsive. It looks great on desktops, phones, and tablets. E-mail notification. Notify your customers via e-mail. Ticketing systems can be used to support and assist you in dealing with any issues/incidents within your organization. They manage the incidents from the time they are captured until their resolution. A ticketing system can be used to manage incidents by systematically capturing tickets and correctly categorizing them.

NetResults® Corporation creates and markets NetResultsTracker™, a web-based collaboration tool that allows companies to more effectively track, manage, and resolve a variety of business issues. NetResults Tracker is a web-based collaboration software that can be used to track bugs, issues, problem tracking and change management. It also supports workflow management, process management as well as help desk, knowledge bases, and an automated support portal. Web-based collaboration tool that helps companies track and manage business issues. NetResults Tracker Standard Edition includes additional collaboration features like alerts and escalate, discussion threads, and others. Our customers come from many industries, including entertainment, consulting, financial, government and hardware manufacturing, pharmaceuticals, retail, software, system integraton, telecommunications, transportation, and utilities.

FocalScope, a help desk software, powers your conversations via voice, SMS, email, voice, live chat and social media messengers like WhatsApp, Telegram, Facebook, and Telegram. You can deliver exceptional customer service via every channel. Customers want to reach you using the preferred method. Some customers prefer to be emailed. Others may need to use voicemail, live chat or social media messaging. Omnichannel service is no longer a luxury but a strategic necessity. FocalScope contact center software and helpdesk software can help you build a strong customer support reputation. It is easy for agents to use and cost-effective for your business. Automate the assignment of requests from any channel using routing rules and queues. Prioritise VIP customers, match agent based on skill, or simply set up round robin. FocalScope will alert you with warning labels if things get chaotic.

The best and most comprehensive IT Help Desk available on SharePoint, Office 365 and Teams. Organizations around the globe use it! You can quickly resolve hardware and software problems with minimal downtime, keeping your staff focused on their jobs. IT support teams can become more efficient and provide better service to customers and employees with the right tools and features. Use Office 365, Teams, and SharePoint platforms to track IT-related requests and manage queues efficiently. Reduce downtime and improve end-user satisfaction by quickly resolving tickets. Your operational costs can be reduced while your staff remains productive and focused on their job.

Online service desk software that is best in class. ServiceDesk Plus Cloud is the simple-to-use SaaS service management software from ManageEngine, the IT division of Zoho. It will help you offer your customers world-class solutions. The cloud-based IT ticketing platform, used by more than 100,000 IT service desks around the world, makes it easy to track and manage IT tickets, resolve issues quicker, and ensure end-user satisfaction. With out-of-the-box ITIL workflows, you can manage the entire life cycle of IT issues, problems, and projects. You can create support SLAs, set escalation levels and ensure compliance. Automate ticket dispatch, categorization and classification based on predefined business rules. Set up notifications and alerts to ensure timely ticket resolution. Your users will have more control and reduce walk-ins. Allow end users to access IT services via your service catalog and self-service portal. Allow users to create and track tickets, and search for solutions.

Thousands of customers use HESK help desk software every day to track, organize, and resolve customer problems. 86% of users claim that the integrated knowledge base has reduced the number of support requests. With the right data at just the right time, customers will be happy. Your team will also be happier. The hassle-free HESK cloud solution makes it easy to get your help desk up in no time. You can help them quickly resolve common issues by addressing them in our knowledge base. They can submit questions or issues whenever they need it. A support ticket is created. Prioritize tickets based on urgency, organize them into categories, and filter them in many ways. You can create staff accounts and restrict their access to certain functionality. This will allow you to see who is working on which ticket. Each support ticket includes details about the request and allows you to talk back and forth.

We are happy to announce that RSTickets!Pro (our HelpDesk ticketing component) has been updated to support Joomla! 4 version. We are continuing the new Joomla! We have updated our RSTickets!Pro component to support the new Joomla! version. Various other adjustments to RSTickets!Pro component. These include cleaning up the source code and updating specific areas to ensure a consistent display that benefits both Joomla! 3. and Joomla! 4. All RSDirectory! All configuration options can be found in the Configuration tab. They have been grouped according to their relevance.

All-in-one, highly customizable customer support and feedback software available in SaaS or on-Premise. - Community Feedback Software This tool helps you collect, organize, and manage your feedback and feature requests. Smart voting and commenting systems provide insights that can be used to create product development roadmaps. Analytics and Insightful Reports help you to assess the efficiency of your support team and analyze customers' experiences. -Help Desk for Ticketing The feature-rich ticketing system provides a way to manage tickets using customizable statuses and tasks, private notes, comments and reports, as well as Kanban Boards. Smart system automation and notification rules can help reduce the workload for your support team and save money.

Artologik HelpDesk is a great success because we value relationships. We are inspired by your story and are passionate about helping you provide quality support. Trust our more than three decades' experience. Streamline your channels. To simplify support, use omnichannel ticket registration. Your team. To manage tickets efficiently, use dashboards and collaboration tools. Analyze and improve. You can use report engines to identify improvement areas and follow up. Save solved tickets. Add finished cases to your FAQ to make it more effective. Your brand can be strengthened by providing technical assistance and instructions for use. Manage complaints, returns, or refunds to build customer relationships. Your organization can use this tool to answer questions about HR such as salary, agreements, and so on.

Remote management, contract management, ticket management, remote management, monitoring, and team management solutions that aid in productivity and control IT assets for service providers, software houses, and internal IT departments. To give your customers more confidence, you can set your brand, color, and URL at our white label plan. Remote access, password safe and monitoring are just a few of the tools available. Chat, mobile, and other tools are also available. You can organize your team's routines and processes with ease and simplicity. Manage stages, queues, inventories, communication and remote access. This section allows you to organize your service flows in an easy and simple way using integrated tools and management indicators. You will find reports on executive, performance, profitability, and other information that will assist you in making decisions. Our Service Desk's smart agent allows you to monitor customer assets and receive personalized attention notifications. You and your team can access requests via the smartphone and streamline service.

Stop wasting time sending multiple replies and ignoring inquiries. Instead, enjoy clear structures and transparent information. OTOBO is flexible and can be adapted to your organization and processes. A fork based upon ((OTRSS)) Community Edition. A completely new service portal. You can either manage your system yourself, or let us handle it. OTOBO allows you to be completely flexible. OTOBO continues to receive security updates and new features even after OTRS6 EOL. Your customer portal is your face to customers and employees. The new interface is attractive and intuitive, while still being modern and attractive. The redesign was intended to give the user a more modern, simplified and updated look. It also aims to improve the user experience. The new structure makes it easier to use OTOBO and improves the quality of incoming inquiries.

Our cloud-based solution was designed to be affordable. We don't charge per user or per tech. Our pricing is 50%-75% lower than that of our competitors. Our parent company has been in business for more than 25 years. We have been doing this for more than 10 years. We learned how to make things more efficient over that time. Start up costs as low as $79 per month. Our software is unique because we can customize it. We took extra time to ensure that you don't get stuck with a single solution. Our software allows users to choose which fields, colors and features they want. You can even decide how they behave when you use them. Our team will help you make everything perfect. Setting up your help desk is easy. Automated routing of requests to the appropriate parties. All requests are automatically routed to the right person(s) to address the issue. Maintenance is notified if there is a leak in a user's office.

Your wordPress site makes customer support easy. Each action on every ticket is recorded. You are in total control! You can set up automatic emails to be sent on six key events, such as new ticket, ticket reply, etc. You have complete control over all text and graphics. Our premium add-ons give you more email options and event options. Assign tickets to the agent who has the fewest open tickets. Smart-agent is an add-on that allows for more complex ticket routing. You can add custom fields to your ticket forms. Choose from 13 field types, the most of any helpdesk plug-in! For even more power, you can use our premium custom-fields plugin. Integrate complex logic with powerful forms using the Gravity Forms Bridge. What good is a ticket if clients are unable to attach files? Multiple attachments are supported in every ticket, even the free version.

Slack allows you to manage customer support and communications. You can collaborate effectively on shared emails such as support@your.domain, without sharing passwords between team members. SharedInbox connects with any email account you have. You can also create a @in.sharedinbox.co account that you can forward to. Simply hit the command SharedInbox/compose to send emails to anyone. Just hit Reply Mail on any email thread. Every incoming and outgoing email creates an Slack Message thread. Tag your colleagues and discuss. Each account comes with a support website that users can use to send and manage support requests. No need to install or update any software. Use a tool that your team is familiar with in Slack. Know when your email was delivered and when it was opened. Slack allows you to view attachments and photos directly. To attach files and pictures to your emails, create a custom signature. You can set a message that will be automatically sent to all your emails once you receive one.

Kaseya Business Management Solution is the most feature-rich solution specifically designed for Managed Service Providers. Kaseya BMS helps MSPs focus on selling and delivering their services, rather than on non-revenue-generating tasks. The platform supports project management, time and expense tracking as well as finance and billing. It also includes inventory, service desk, CRM, and finance. You can easily create, manage, and resolve all service requests and tickets. Reduce the number and time it takes to resolve IT issues. It is about one-third the cost of comparable solutions. VSA integration allows you to spend less time on billing and tracking to increase your business opportunities. You can resolve tickets up to 40% faster. Your technicians can work seamlessly across tools and have access to the right information whenever they need it.

We believe that providing a unique, flexible, and responsive platform, especially as a Field Service Management solution, will allow you to deliver the best customer service. All-in-one platform for managing incoming calls, providing online support, chat, SMS and self-service application sync, emails, social media integration, and providing customer service. Multi-platform mobile apps to manage your field workforce. Mobile workforce empowered to receive, schedule, complete, update, notify, and even cancel job orders while on the go. iTouchVision's Service Desk Solution makes it easy to manage service requests and tasks throughout their lifecycle. Automated administration workflows make it easy to schedule and manage back-office operations. While our platform is highly configurable, it will not meet all your business requirements. However, an off-the-shelf solution will never be able to meet all your business processes 100%. Our platform may not meet all your requirements.

Simple yet powerful help desk software. No ticket IDs, no customer portal, and only personal emails for happy customers. Customers do not need to log in to any ticket numbers or portals. Instead, they receive a personal email. This allows customers to send their emails quickly and ensures that nothing is lost. Use @mentions and notes to quickly and easily collaborate behind-the scenes on any email. You can track metrics such as customer satisfaction scores and response times to help you understand your team's performance. Working with the team, re-typing old responses, working out who is responding to what, and making sure that nothing slips by the cracks are all tasks that can be done using email software. EvantoDesk is easy to use help desk software that will make you and your customers more productive and happy. Businesses across many industries trust EvantoDesk.

Our Helpdesk software will help you manage your IT assets and provide excellent support to your users. Our Helpdesk software will help you manage your customers, their service contracts, and increase their satisfaction. Your team will be able to meet the support needs of your customers with ease if you provide them with an IT helpdesk. The ideal solution for effectively identifying, physically inventorying with Barcode & RFID tags and managing your movable assets. It is a service that is responsive to your customers (internal and external). They can ask questions and get a quick answer. It is a central software that is fast and effective for the helpdesk team. It can be accessed anywhere, anytime and on any device.

Cadalys Concierge™, a next-generation Help Center, is powerful and elegant. It seamlessly integrates with Salesforce to provide superior automation in self help, ticketing, and knowledge management. Concierge offers customers, employees, and partners a personalized, predictive search experience that combines with help desk functionality. Machine Learning/AI Search provides faster access to more information by learning the best results for each customer. Each user receives content that is customized and personalized. To ensure timely updates, feedback on articles is managed by an SLA. Concierge manages article review cycles, flagging content that needs to be reviewed and automatically flags it. Suggested actions are quick resolutions and can be defined based upon article type, category, or specific article.

Everything HelpDesk is a web-based help desk solution that was specifically designed for K-12 schools and local and state governments. This robust help desk platform was developed by GroupLink, a top K-12 and government help desk. It simplifies incident requests, improves productivity, and improves user satisfaction. Everything HelpDesk offers a variety of features that allow organizations to track and streamline issues and report progress. These include email and calendar integration, ZENworks, directory integration, asset discovery and mass ticket updates.

F1Helpdesk offers a simplified approach to IT Service Management, implementing Information Technology Infrastructure Library best practices. F1Helpdesk provides a simplified approach to IT Service Management implementing Information Technology Infrastructure Library (ITIL) best practices.

SteadyPoint Helpdesk allows you to use your O365 Active Directory (AD). You can easily add your users to the platform. All your data is hosted online on SharePoint online within your Office 365 tenant. We do not keep any of it. SteadyPoint Helpdesk is comprehensive in its tools for internal users. External users can use the SteadyPoint Helpdesk app as a ticketing system through Office 365 services. You can use the Helpdesk portal via Office 365 or submit tickets via email. The tickets are then collected. Our mobile responsive solution is optimized for teamwork and can be accessed from any device. This will allow you to close the feedback loop, and better understand where there is weakness.

HelpDesk will help you improve your customer service. It makes it easy to manage customer messages. To simplify your support tasks, organize all your tickets in one simple-to-use system. Friendly customer service will increase brand loyalty. To build stronger relationships with customers, send contextual and personalized messages. HelpDesk's features can help you save time. HelpDesk's built-in tools make it easy to solve tickets and speed up your response time. Collaborate with your colleagues. HelpDesk allows you to communicate with your team from within the app. To gain more insight, analyze feedback. To learn more about your customers' needs, let them rate your responses. Work on desktop, mobile. Web-based HelpDesk app works in a browser. Support your customers from any device. For 14 days, you can try HelpDesk free of charge.

Sugester is an efficient and powerful helpdesk that can be used by your business. Long response times can cause customers to lose interest. Sugester helps you sort through all messages, assign people to each question, and monitor their resolution. It's never been easier to provide stellar customer service. Helping customers solve their own problems will cut down on the helpdesk costs. Sugester makes it easy for you to share FAQs, how-tos, and solutions to common problems. Your team may not be required to address every issue. You can save money by publishing help materials online. This will allow you to provide 24/7/365 support. A good helpdesk must monitor customer communications across all channels. Sugester ensures that no customer question is left unanswered. All information is collected and presented to your team in a single page.

WonderDesk is an automated web-based help desk software solution. It is a Perl CGI script which can be easily installed on your web server. It improves communication between your company's customers and employees. It helps you keep your company organized. It does not require any software to assist your technicians or customers. It is 100% web browser-based. WonderDesk replaces your support email link. Say goodbye to messy email inboxes and support requests that get lost. Your customers will be happy with the WonderDesk help desk solution. They are notified by email every step of the way throughout each support request. They can log in anytime to check the status of their support request or update it. They can also meet one-on-one with the technician assigned to their support request.

Microsoft Teams Ticketing and more. Desk365 is a modern cloud-based helpdesk that works with Microsoft 365. It allows you to deliver exceptional customer service via channels such as Microsoft Teams, Emails, Web Forms/Widgets, and more. Desk365's web app is intuitive and feature-rich. It also comes with a unified email inbox to manage all customer conversations. Desk365 can be easily configured to function as an internal IT support desk. Desk365 is available for up to three active agents at no cost.

HelpNinja was designed for small businesses who need a simple helpdesk system at a reasonable price. While some helpdesks start simple, they then add too many features or increase the cost. We felt that a help desk should be simple, affordable, and targeted at small businesses with limited funding. Traditional email can be overwhelming. We get a lot of emails, and either we ignore them or we lose track of them. This leaves us with no clear view of which conversations need our attention and which ones are complete from our side. HelpNinja allows you to close a conversation after a reply has been sent. It reopens when there is a reply. All your social messages can be managed from one place with the support of your entire team. One place allows you to manage all your Facebook messages and Twitter mentions.