Helpninja Description
HelpNinja was designed for small businesses who need a simple helpdesk system at a reasonable price. While some helpdesks start simple, they then add too many features or increase the cost. We felt that a help desk should be simple, affordable, and targeted at small businesses with limited funding. Traditional email can be overwhelming. We get a lot of emails, and either we ignore them or we lose track of them. This leaves us with no clear view of which conversations need our attention and which ones are complete from our side. HelpNinja allows you to close a conversation after a reply has been sent. It reopens when there is a reply. All your social messages can be managed from one place with the support of your entire team. One place allows you to manage all your Facebook messages and Twitter mentions.
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Helpninja Features and Options
Help Desk Software
Helpninja User Reviews
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Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Summary: Overall it's a great option and works very easy. I was able to set it up and didn't have any problems.
Positive: Great option for a helpdesk. Very simple and easy to use. Works via form submissions for any website.
Negative: I would prefer if they had a mobile app which they don't.
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