Basic Online Service Desk / Help Desk Description

You will be able to meet customer demands faster and get them singing your praises. They will be more inclined to work with you. You can create jobs and tickets faster, assign and resolve calls more accurately, and speed up the creation of tickets and jobs. You can reduce repetitive text by using templates and generate tickets faster. Pre-defined solutions that are dependent on the call type raised can help you provide quicker first call resolutions. Automately create calls from email and have them routed directly to the right team member. Email alerts to escalate calls, overdue calls, and task assignments. Export call data and key metrics into MS Excel for further analysis. Quality control tracking can be done by selecting the product and problem analysis option. Financial reporting options include costs / compensation and revenues. Our web-based Service Desk app is ideal for complex workflow routing.

Pricing

Free Version:
Yes

Integrations

No Integrations at this time

Reviews

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Company Details

Company:
Basic Business Systems
Year Founded:
1979
Headquarters:
United Kingdom
Website:
www.basiconline.net/saas-cloud-service-desk-x.html

Media

Basic Online Service Desk / Help Desk Screenshot 1
Basic Online Service Desk / Help Desk Screenshot 1
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Product Details

Platforms
SaaS
Type of Training
Documentation
Live Online
Customer Support
Online
Phone Support

Basic Online Service Desk / Help Desk Features and Options

Help Desk Software

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management