everything HelpDesk Description
Everything HelpDesk is a web-based help desk solution that was specifically designed for K-12 schools and local and state governments. This robust help desk platform was developed by GroupLink, a top K-12 and government help desk. It simplifies incident requests, improves productivity, and improves user satisfaction. Everything HelpDesk offers a variety of features that allow organizations to track and streamline issues and report progress. These include email and calendar integration, ZENworks, directory integration, asset discovery and mass ticket updates.
Pricing
Pricing Starts At:
$20.00/month/user
Pricing Information:
Cost is based on the number of technicians billed annually or monthly. Free for up to 3 technician licenses while Lite plan cost starts at $20 per month and Full plan costs $25 per month.
Free Version:
Yes
Free Trial:
Yes
Integrations
Company Details
Company:
GroupLink
Year Founded:
1996
Headquarters:
United States
Website:
www.grouplink.com
Media
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Product Details
Platforms
SaaS
Mac
Windows
Type of Training
Documentation
Webinars
Live Online
In Person
Customer Support
Online
Phone Support
everything HelpDesk Features and Options
Help Desk Software
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management