Kaseya BMS Description

Kaseya Business Management Solution is the most feature-rich solution specifically designed for Managed Service Providers. Kaseya BMS helps MSPs focus on selling and delivering their services, rather than on non-revenue-generating tasks. The platform supports project management, time and expense tracking as well as finance and billing. It also includes inventory, service desk, CRM, and finance. You can easily create, manage, and resolve all service requests and tickets. Reduce the number and time it takes to resolve IT issues. It is about one-third the cost of comparable solutions. VSA integration allows you to spend less time on billing and tracking to increase your business opportunities. You can resolve tickets up to 40% faster. Your technicians can work seamlessly across tools and have access to the right information whenever they need it.

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Pricing

Free Trial:
Yes

Integrations

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Reviews - 1 Verified Review

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features
design
support
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Company Details

Company:
Kaseya
Year Founded:
2000
Headquarters:
United States
Website:
www.kaseya.com/products/bms/

Media

KaseyaBMS-Dashboard

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Product Details

Platforms
SaaS
Type of Training
Documentation
Live Online
Webinars
In Person
Customer Support
Phone Support
Online

Kaseya BMS Features and Options

Professional Services Automation Software

Billing & Invoicing
CRM
Client Portal
Collaboration Tools
Document Management
Portfolio Management
Project Management
Proposal Generation
Quote Management
Resource Management
Time & Expense Tracking

Help Desk Software

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Project Management Software

Agile Methodologies
Budget Management
Client Portal
Collaboration Tools
Cost-to-Completion Tracking
Customizable Templates
Gantt Charts
Idea Management
Kanban Board
Milestone Tracking
Portfolio Management
Resource Management
Time & Expense Tracking
Traditional Methodologies

CRM Software

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Time and Expense Software

Activity Tracking
Billable Hours Tracking
Billing Rate Management
Expense Tracking
Invoice Processing
Multiple Billing Rates
Project Tracking
Reimbursement Management
Time Tracking by Client
Time Tracking by Project

IT Project Management Software

Bug Tracking
Issue Management
Milestone Tracking
Percent-Complete Tracking
Portfolio Management
Prioritization
Product Roadmapping
Requirements Management
Resource Management
Status Tracking
Supports Agile
Supports Scrum
Task Management
Testing / QA Management
Time & Expense Tracking

MSP Software

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

IT Service Software

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

IT Management Software

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

RMM Software

Deployment Management
For MSPs
IT Asset Management
Mobile Access
Network Monitoring
Patch Management
Real-time Alerts
Remediation Management

Kaseya BMS Lists

Kaseya BMS User Reviews

Write a Review
  • Name: Andrew S.
    Job Title: Sys Admin
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: User, Administrator
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Used every day for years. Couldn't work without it.

    Date: Apr 28 2020

    Summary: Working for a MSP this was our bread and butter application. On the most basic level, it allowed us to remote into a client computer to help them, fix things, update software, run patches, ensure security was being maintained and much more. The ability for many of these functions to be automated and notifications to be set up was also utilized although I am sure there was more we didn't take advantage of.

    Positive: Very easy deployment. So many add ons and other applications that could be deployed and ran through Kaseya. Ability to remote into client computers and even communicate with them while doing so.

    Negative: Can't really think of too much that I didn't like about Kaseya. Used it every day and probably only used 30% of the features it had to offer.

    Read More...
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