Eleveo
Global, award-winning contact center compliance and workforce optimization solutions. Compliance recording can help protect your company against theft, litigation, and fines. Eleveo provides coverage for all your needs, from voice calls to land mobile radios. To ensure compliance, you can anonymize or remove details from data. Archive data based on configurable rules or automatic categorization. Monitor your teams' voice interactions with customers. Audit logging of every system action, with simplified extracts for compliance review. Support, sales and back-office business transactions are crucial. You can protect your interests by recording everything in one place. Since decades, we have been recording voice conversations. Our solutions are trusted all over the globe.
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ExakTime
ExakTime Connect, along with ExakTime Mobile, is a time and attendance, cloud-based product that gives you the power to manage employee time records, job costing information, locations and other field data. ExakTime Connect allows construction organizations to automate time keeping and payroll processing, optimize costs, improve compliance, and optimize field operations. This powerful product integrates with major accounting/ERP programs and helps construction organizations save time, reduce costs, drive employee efficiency, and mitigate risks, ultimately improving their bottom line.
Using a mobile device, ExakTime Mobile helps you accurately track labor in real time, view data from anywhere. Workers simply enter their unique, 4-digit PIN number on their mobile device and tap the green ‘Go’ button to clock in or the red ‘Stop’ button to clock out. Supervisors can track and manage a whole crew on the go and data is synced giving you the power to manage your teams from anywhere. ExakTime Mobile runs on Android and iOS phones and tablets.
With more than 8,500 ExakTime customers nationwide, we specialize in serving construction companies, with a focus on general, specialty, service and supply, and government contractors.
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BigChange
Built to help every customer’s business grow stronger, the BigChange Job Management Platform brings together customer relationship management (CRM), job scheduling, live tracking, field resource management, financial management and business intelligence into one simple to use and easy to integrate platform your business can run on.
Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by almost 1,700 field-based organisations around the world. BigChange employs 200 people and is recognised as an outstanding employer with a 2 Star Accreditation from Best Companies. The BigChange complete Job Management Platform is helping field service businesses across the UK to win more work, take control of their operations and deliver winning customer experiences.
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NICE CXone
NICE CXone is a SaaS-based contact centre software that empowers organizations by improving the quality of leads, and reducing client interaction costs. NICE CXone is robust and scaleable. It is built on multi-channel ACD and speech enabled IVR. This allows contact centers to process inbound support requests. Agents can connect seamlessly with customers via multiple channels, including email, voicemail, voicemail, social networks, chat, and voicemail. NICE CXone's key features include predictive dialers, CRM integrations, customer feedback, quality management, workforce optimization and disaster recovery, network connectivity, reporting and analytics, and predictive dialers.
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