OTOBO Description

Stop wasting time sending multiple replies and ignoring inquiries. Instead, enjoy clear structures and transparent information. OTOBO is flexible and can be adapted to your organization and processes. A fork based upon ((OTRSS)) Community Edition. A completely new service portal. You can either manage your system yourself, or let us handle it. OTOBO allows you to be completely flexible. OTOBO continues to receive security updates and new features even after OTRS6 EOL. Your customer portal is your face to customers and employees. The new interface is attractive and intuitive, while still being modern and attractive. The redesign was intended to give the user a more modern, simplified and updated look. It also aims to improve the user experience. The new structure makes it easier to use OTOBO and improves the quality of incoming inquiries.

Pricing

Pricing Starts At:
Free
Free Version:
Yes

Integrations

No Integrations at this time

Reviews

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Company Details

Company:
OTOBO
Headquarters:
Germany
Website:
otobo.de/en/

Media

Play Video OTOBO Screenshot 1
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Product Details

Platforms
SaaS
Customer Support
Phone Support
Online

OTOBO Features and Options

Help Desk Software

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management