NITRO IT Help Desk Description

The best and most comprehensive IT Help Desk available on SharePoint, Office 365 and Teams. Organizations around the globe use it! You can quickly resolve hardware and software problems with minimal downtime, keeping your staff focused on their jobs. IT support teams can become more efficient and provide better service to customers and employees with the right tools and features. Use Office 365, Teams, and SharePoint platforms to track IT-related requests and manage queues efficiently. Reduce downtime and improve end-user satisfaction by quickly resolving tickets. Your operational costs can be reduced while your staff remains productive and focused on their job.

NITRO IT Help Desk Alternatives
GoTo Resolve Reviews
GoTo Resolve
(19 Ratings)
GoToResolve is a refreshingly simple IT support tool that adapts to the way your team works today. Our all-in-one IT platform will help you support your workforce from anywhere. All your IT needs are covered with our all-in-one platform. It's as simple as speaking to someone. Agents and employees can get more done with time-optimizing features such as unattended access, multi-session handling, and multi-session management. Systems are protected while businesses run smoothly. Remote access, support and ticketing are all possible together. Remote and in-house teams can access GoTo Resolve more easily. You can speed up resolutions by using a frictionless, fast join flow. All the tools agents need to resolve problems are available right there. - In-session system diagnostics - Reboot/reconnect - Admin mode - File transfer - Multi-session handling - and many more
Learn more
Plumsail HelpDesk Reviews
Plumsail HelpDesk
SharePoint's ability to easily integrate third-party tools is one of its best features. Plumsail HelpDesk is built on top SharePoint and Office 365. This means that all the power of these apps are included. Here are some facts about HelpDesk to help you decide if HelpDesk is right for you. Are you concerned about the latest updates? We will provide them as soon as Office 365 and Sharepoint 2013/2016 are available. Enterprise customers will love HelpDesk's unlimited access and more affordable plans for small and medium-sized businesses. You can also use the web-widget to allow you to link to external sites. Customers don't have to leave your website as they can submit tickets via the ticket submission form. You can customize everything. You can modify the look and feel of your HelpDesk by customizing triggers, ticket views, templates, forms or statuses.
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HESK Reviews
HESK
Thousands of customers use HESK help desk software every day to track, organize, and resolve customer problems. 86% of users claim that the integrated knowledge base has reduced the number of support requests. With the right data at just the right time, customers will be happy. Your team will also be happier. The hassle-free HESK cloud solution makes it easy to get your help desk up in no time. You can help them quickly resolve common issues by addressing them in our knowledge base. They can submit questions or issues whenever they need it. A support ticket is created. Prioritize tickets based on urgency, organize them into categories, and filter them in many ways. You can create staff accounts and restrict their access to certain functionality. This will allow you to see who is working on which ticket. Each support ticket includes details about the request and allows you to talk back and forth.
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IncognitoDesk Reviews
IncognitoDesk
IncognitoDesk allows organizations to offer services and keep their users anonymous. It is a great tool for community organizations and human resource teams working with sensitive communities, as well as higher education institutions to help them apply the Quebec law P-22.1. It does this by allowing agents (like social workers) to create channels to send messages via SMS, Email from their users.
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Pricing

Pricing Starts At:
Contact Us
Free Trial:
Yes

Integrations

View Integrations

Company Details

Company:
Crow Canyon Software
Year Founded:
1999
Headquarters:
United States
Website:
www.crowcanyon.com/sharepoint-applications/it-help-desk/
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Media

Play Video NITRO IT Help Desk Screenshot 1 NITRO IT Help Desk Screenshot 2 Survey Reports SLA Reports SLA Top Level Survey
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Product Details

Platforms
SaaS
Windows
On-Premises
Type of Training
Documentation
Live Online
Webinars
Videos
Customer Support
Phone Support
Online

NITRO IT Help Desk Features and Options

Help Desk Software

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

NITRO IT Help Desk User Reviews

Write a Review
  • Name: Anonymous (Verified)
    Job Title: CEO
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User, Administrator, Deployment
    Organization Size: 500 - 999
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Solid help desk

    Date: Jul 25 2023

    Summary: Overall great experience, and a very solid help desk. We have been happy with it from administrator to technician to end user. Would recommend.

    Positive: SLAs work well and working natively in the SharePoint environment has been a big plus for us. It has been much easier to get the team on board than with some of the other alternatives we tried before. The help desk itself works well and we are happy with it.

    Negative: No major drawbacks for us. If you don't use Office 365 or SharePoint it may not make sense for you.

    Read More...
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