UseResponse Reviews

Summary: I loved how UseResponse helps us to improve customer experience by enabling a robust dashboard of multichannel. It offers a real-time chat page to interact. Overall, I suggest UseResponse if you are getting too much support requests and want a unified dashboard to control every request.

Positive: UseResponse can deployed also on social media platforms. Its user interface is very appealing to end users. It has a cloud-based structure. Ticket generation ability to register complaints and follow-ups. AI chatbot for business websites. Also, works with Salesforce integration.

Negative: The deployment process was a little complicated for me.

Summary: A convenient help-desk platform is very important to enable easy customer requests and better satisfaction. For this UseResponse allows me to integrate my business help desk support on multi-platforms. Now users can easily contact us thru live chat, emails.

Positive: UseResponse is a great combination of convenience and stratification platform. It allows us to have multiple contacts with our platforms. It's very reliable and simple to make the live chat. Integrations are a great addition to this tool.

Negative: I never encountered any problem with this platform.

Summary: UseResponse is a very practical customer support tool. It offers an intuitive widget to add to the business website. Using widget clients can easily apply for support requests using email or live chat options.

Positive: UseResponse is a very handy customer service platform to communicate with clients using email and live chat. It offers advanced instant live chat. Easy to add self helps FAQ pages.

Negative: It worked great for me. Nothing to share about cons.

Summary: I always do a profound research before purchasing new software or service for my company. Before starting with UseResponse I created 3 trials with other help desk providers. The main factors by which I was choosing the help desk were: 1) Comprehensive and convenient interface that I could use across multiple sites 2) Multilangual Knowledge Base 3) Cost effective 4) Good service level and support. And UseResponse was the best match, it has rich functionality that meets all our needs, their support is very responsive, helped us to configure the system according to our use case.

Positive: Fully customizable flexible platform for customer support and idea management.

Negative: The admin area may seem a bit complicated from the start, but overall we found all the necessary settings.

Summary: If you are looking for a tool that provides you high level of customization, this tool is right for you.

Positive: You can set up the processes, structure, create your own reports and templates according to your particular case, you can even change the wordings and translations, and this is exactly what I was looking for! What I especially love about Useresponse is that it has clean, simple, and easy-to-use interface. The next step that appeals to me is the great support they offer. The set up process is pretty simple, I could register and set up the trial account in just 5 minutes.

Negative: From the start it may seem a bit difficult to configure the interface, but the online support is very helpful.