Sympoq Description
AI-driven help desk software designed to automate customer service and support operations from a single support portal. Sympoq provides advances support ticketing system with built-in two-way email ticketing utility. Every incoming or outgoing email message is transparently stored in the requests database. Customers and support agents can access a dedicated portal with custom layouts, additional options, and data needed for incident management and requests based on their roles and permissions.
It also provides integrated live chat software available via support portal, or via the web help widget.
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Pricing
Pricing Starts At:
€ 0.00
Pricing Information:
- Free Plan: € 0 /month with 3 agent seats
- Team Plan: € 49 /month with 5 agent seats
- Premium Plan: € 89 /month with 5 agent seats
- Team Plan: € 49 /month with 5 agent seats
- Premium Plan: € 89 /month with 5 agent seats
Free Version:
Yes
Free Trial:
Yes
Integrations
API:
Yes, Sympoq has an API
No Integrations at this time
Company Details
Company:
Escon ltd
Year Founded:
2018
Headquarters:
Bosnia & Herzegovina
Website:
www.sympoq.com
Media
Agent dashboard
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Product Details
Platforms
Web-Based
Types of Training
Training Docs
Live Training (Online)
In Person
Customer Support
Business Hours
Online Support
Sympoq Features and Options
Help Desk Software
Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Real-time Chat
Self Service Portal
Ticket Management
Customer Service Software
Alerts / Escalation
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Virtual Assistant
Workflow Management
Live Chat Software
Canned Responses
Customizable Branding
Offline Form
Proactive Chat
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