Ignatiuz HelpDesk Reviews

Ignatiuz HelpDesk Description

With our multi-touch apps, augmented reality and virtual reality technology, you can engage users in a way that is unlike any other. Happy employees are the key to business success. SharePoint Helpdesk is a free internal ticketing system that can be used in Microsoft Teams for Office 365 and SharePoint Online Helpdesk solutions from Ignatiuz. Give them the care they deserve. SharePoint Online Helpdesk facilitates seamless communication between employees and helpdesk agents. Employees can create support tickets and track the status of their tickets all in one place. Administrators can easily access reporting features to gain insight into agent performance and aid in decision-making. SharePoint allows users to be notified automatically during ticket creation, resolution, response management. It allows cross-functional collaboration and synchronization for better productivity.

Pricing

Pricing Starts At:

$1,499 per year

Free Version:

Yes

Integrations

View Integrations

Reviews

Total

ease

features

design

support

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Company Details

Company:

Ignatiuz Software

Year Founded:

2014

Headquarters:

United States

Website:

www.ignatiuz.com/products/help-desk-app/

Media

Product Details

Platforms

SaaS

Type of Training

Documentation

Customer Support

Phone Support

Online

Ignatiuz HelpDesk Features and Options

Help Desk Software

Alerts / Escalation

Automated Routing

Community Forums

Customizable Branding

Document Storage

Email Integration

IT Asset Management

Incident Management

Interaction Tracking

Knowledge Base

Known Issue Management

Live Chat

Multi-Channel Communication

Multiple Brands / Products

Network Monitoring

Real-time Chat

Self Service Portal

Service Level Agreement (SLA) Management

Ticket Management

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