RSTickets!Pro Description
We are thrilled to share that RSTickets!Pro, our ticketing system for HelpDesk, has received an update to ensure compatibility with the upcoming Joomla! 4 version. While a stable version has yet to be launched, we are committed to maintaining our compatibility with Joomla! 4 by enhancing our RSTickets!Pro component. A number of improvements have been made to RSTickets!Pro, including refining the source code and making updates for a more uniform appearance that benefits users of both Joomla! 3 and Joomla! 4. Additionally, all RSDirectory! configuration settings have been consolidated within the Configuration tab, organized by their relevance for easier access. Our system guarantees a secure and private environment for customers, allowing them to create and respond to tickets directly through email. Furthermore, multiple email notifications are sent to both customers and staff, ensuring everyone stays informed throughout the ticketing process. This update reflects our commitment to providing a robust support system for our users.
RSTickets!Pro Alternatives
Serviceaide is an intuitive service management solution which can be implemented within weeks and not months. You will see a real ROI with low administration costs and rapid implementation. Flexible platform that can be used on-premises or in the cloud. Serviceaide is built on ITIL best practice and has all the components that your team requires. You can select the environment that suits your technology, infrastructure, and compliance needs. Serviceaide is a comprehensive and affordable solution that provides IT staff the tools they need to manage everything, from tickets to incident, change, and asset management. Serviceaide features a virtual agent, self service portals, and AI-based functions to support analyst and user productivity. Automate processes in technical workflows, business processes and services to increase business agility.
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• The #1 hosting provider on Trustpilot
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Store Locator Widgets
This fully-featured store locator service is extremely easy to set up, add locations, and embed in your website. Upload your locations via Excel or CSV files. Or, if you prefer, create an automated sync using a Google Sheet. Fully compatible with all major CRMs, including Shopify, Squarespace Wordpress, Drupal, Wordpress, Joomla, and Drupal. It can also be customized with custom Google Maps or Markers. All plans allow unlimited and unrestricted usage.
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J2Store
J2Store, boasting over 350,710 downloads, serves as a robust and adaptable shopping cart solution for Joomla, enabling users to launch their online stores and start selling within just 10 minutes. This popular eCommerce extension empowers sellers to market a wide array of products and services from any location. With J2Store, you can easily offer subscriptions and memberships through your Joomla website, transforming it into a revenue-generating platform. Additionally, the extension facilitates ticket sales, appointment bookings, rentals, and service offerings, as well as online event registrations, making it the premier booking tool for Joomla. The comprehensive eCommerce and payment functionalities include options for customers to place deposits on products and services, with the flexibility to pay the remaining balance later. Furthermore, buyers can select from various payment plans, tailored to their needs with adjustable percentages and intervals, enhancing the overall purchasing experience.
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Integrations
No Integrations at this time
Company Details
Company:
RSJoomla!
Headquarters:
United States
Website:
www.rsjoomla.com/joomla-extensions/joomla-help-desk.html
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Product Details
Platforms
Web-Based
Windows
RSTickets!Pro Features and Options
Help Desk Software
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
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