RSTickets!Pro Description
We are thrilled to share that RSTickets!Pro, our ticketing system for HelpDesk, has received an update to ensure compatibility with the upcoming Joomla! 4 version. While a stable version has yet to be launched, we are committed to maintaining our compatibility with Joomla! 4 by enhancing our RSTickets!Pro component. A number of improvements have been made to RSTickets!Pro, including refining the source code and making updates for a more uniform appearance that benefits users of both Joomla! 3 and Joomla! 4. Additionally, all RSDirectory! configuration settings have been consolidated within the Configuration tab, organized by their relevance for easier access. Our system guarantees a secure and private environment for customers, allowing them to create and respond to tickets directly through email. Furthermore, multiple email notifications are sent to both customers and staff, ensuring everyone stays informed throughout the ticketing process. This update reflects our commitment to providing a robust support system for our users.
RSTickets!Pro Alternatives
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Serviceaide is an intuitive service management solution which can be implemented within weeks and not months. You will see a real ROI with low administration costs and rapid implementation. Flexible platform that can be used on-premises or in the cloud. Serviceaide is built on ITIL best practice and has all the components that your team requires. You can select the environment that suits your technology, infrastructure, and compliance needs. Serviceaide is a comprehensive and affordable solution that provides IT staff the tools they need to manage everything, from tickets to incident, change, and asset management. Serviceaide features a virtual agent, self service portals, and AI-based functions to support analyst and user productivity. Automate processes in technical workflows, business processes and services to increase business agility.
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My Member Software
My Member Software is a frontend user-friendly member administration software that is open source and downloadable. Associations, Clubs and Foundations can manage their members. It is integrated into the CMS Joomla, but can also be used alongside a Wordpress and Drupal website. You can manage your members from anywhere, at any time.
For a hassle-free setup, you can choose to have it done by yourself or with us. We are also interested in partnerships with webdesigners and accounting firms.
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JLex Comment
JLex Comment offers a swift solution for incorporating a sophisticated commenting feature into your website, designed with modern usability in mind. Users can engage with posts by reacting, attaching files, mentioning usernames, adding stickers, utilizing geolocation, inserting emojis, and customizing comment styles. The Administrator Area provides comprehensive analytics, tracking all interactions such as comments, reactions, or reports, which can be reviewed daily or monthly through informative charts. You have complete control to manage the component, allowing you to add, edit, or remove any related content seamlessly. Additionally, built-in migrators facilitate easy imports from CSV files and enable transferring comments from other extensions like JComment, K2, or Kometo with just a single click. With over a decade of expertise in Joomla!, we specialize in creating extensions, developing Joomla websites, and offering custom programming services tailored to your needs. Whether you require comprehensive management of your Joomla! site or specific customizations, we are equipped to assist you effectively. Plus, by taking advantage of our product bundles, you can enjoy discounts of up to 60% on a complete suite of products, making it a cost-effective choice for your business.
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Integrations
No Integrations at this time
Company Details
Company:
RSJoomla!
Headquarters:
United States
Website:
www.rsjoomla.com/joomla-extensions/joomla-help-desk.html
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Product Details
Platforms
Web-Based
Windows
RSTickets!Pro Features and Options
Help Desk Software
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
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