SteadyPoint Description
SteadyPoint Helpdesk allows you to use your O365 Active Directory (AD). You can easily add your users to the platform. All your data is hosted online on SharePoint online within your Office 365 tenant. We do not keep any of it. SteadyPoint Helpdesk is comprehensive in its tools for internal users. External users can use the SteadyPoint Helpdesk app as a ticketing system through Office 365 services. You can use the Helpdesk portal via Office 365 or submit tickets via email. The tickets are then collected. Our mobile responsive solution is optimized for teamwork and can be accessed from any device. This will allow you to close the feedback loop, and better understand where there is weakness.
SteadyPoint Alternatives
SP IT Support
SP IT Support is a simple but effective Microsoft Teams / SharePoint helpdesk app that includes helpdesk and change management, IT Asset tracking, calendar, discussions, and technical documents management. SP IT Support is a team-based help desk application that combines business process automation and a collaborative experience. This is not the case with traditional standalone helpdesk applications. The MyIT portal is available through MS Teams and SharePoint. It allows users to submit tickets and access a knowledgebase, documents, and training links. IT staff can access the secure Staff Portal via Microsoft Teams or SharePoint. This portal allows IT staff to organize communications, documents, and IT activities. A Power BI Dashboard integrates with the portal to provide visibility to management.
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Ignatiuz HelpDesk
With our multi-touch apps, augmented reality and virtual reality technology, you can engage users in a way that is unlike any other. Happy employees are the key to business success. SharePoint Helpdesk is a free internal ticketing system that can be used in Microsoft Teams for Office 365 and SharePoint Online Helpdesk solutions from Ignatiuz. Give them the care they deserve. SharePoint Online Helpdesk facilitates seamless communication between employees and helpdesk agents. Employees can create support tickets and track the status of their tickets all in one place. Administrators can easily access reporting features to gain insight into agent performance and aid in decision-making. SharePoint allows users to be notified automatically during ticket creation, resolution, response management. It allows cross-functional collaboration and synchronization for better productivity.
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HarePoint HelpDesk for SharePoint
A SharePoint-friendly helpdesk solution that improves the quality and efficiency of your IT support services. Requests can be made via email or a website form. Tickets can then be created into a unified group. Notify HelpDesk operators immediately about any new requests or user replies. Track response time, prevent SLA violations, and escalate or notify about expired requests. Prepare reports on the quality of support services. Also, monitor quality indicators. If a request is not processed within the time limit, automatically escalate it. The client should confirm the resolution. A set of automatic notifications, escalation and other features can reduce the number of neglected or forgotten requests. Automatically displaying articles from the integrated knowledge database that are related to the question before the request is submitted reduces the number of requests
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Plumsail HelpDesk
SharePoint's ability to easily integrate third-party tools is one of its best features. Plumsail HelpDesk is built on top SharePoint and Office 365. This means that all the power of these apps are included. Here are some facts about HelpDesk to help you decide if HelpDesk is right for you. Are you concerned about the latest updates? We will provide them as soon as Office 365 and Sharepoint 2013/2016 are available. Enterprise customers will love HelpDesk's unlimited access and more affordable plans for small and medium-sized businesses. You can also use the web-widget to allow you to link to external sites. Customers don't have to leave your website as they can submit tickets via the ticket submission form. You can customize everything. You can modify the look and feel of your HelpDesk by customizing triggers, ticket views, templates, forms or statuses.
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Pricing
Free Trial:
Yes
Integrations
Company Details
Company:
SteadyPoint
Year Founded:
2011
Headquarters:
Palestine
Website:
www.steadypoint.net
Media
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Product Details
Platforms
SaaS
Type of Training
Documentation
Live Online
In Person
Customer Support
24/7 Live Support
Online
SteadyPoint Features and Options
Help Desk Software
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
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