Alternatives to Think Help Desk

Userlike is the leading software for customer messaging and support automation in Germany. The heart of this solution is the Message Center - a central inbox for all messaging channels such as website chat, WhatsApp, Facebook Messenger and more. From here, all messages can be processed with professional features such as message templates, live translations and file sharing. Userlike has a powerful website messenger that companies can integrate into their website. The live chat tool lets your customers choose to either have a conversation at that moment or continue it at a later time - just like their favorite messaging apps. For complex inquiries or product demos, the software gives agents the ability to switch from a chat to a browser-based video call with one click, which also allows for screen sharing. That way, companies can personally guide website visitors throughout the entire buyer journey and strengthen the customer relationship. Self learning chatbots with GTP-4 integration, smart FAQ pages and dynamic contact forms can be integrated via Userlikes AI Automation Hub to automate your customer support. The software is developed and hosted in Germany, making Userlike a GDPR-compliant customer communication solution

Issuetrak makes it easier to resolve your team's or customers' problems faster and more efficiently. Issuetrak is a versatile business process management solution that can help you improve your performance through powerful ticketing resolution. It includes help desk operations, customer support, complaint management, change management, asset management, and more! Issuetrak includes all the tools you need for your team, including workflow automation, detailed reporting, custom forms, alerts, and a knowledge base.

A help desk software can be deployed quickly and cost-effectively to simplify customer and employee support. Are you still using email and spreadsheets to send your requests? Mojo Helpdesk will remove them all and place them all in one location. The built-in knowledge base will reduce the number of incoming requests. Mojo helps you stay organized. Tickets can be assigned and tagged. Mojo automation can automate all of this. Mojo Helpdesk, a cloud ticketing system that is easy to use, helps companies provide better employee and customer service at a lower price. Metadot, the parent company of Mojo, needed a help desk that would provide personalized, dynamic, and natural customer service. This was over 10 years ago. We couldn't find one that would meet our needs so we created it. This is now available to organizations like yours. Today, thousands of agents from dozens to hundreds of companies use Mojo Helpdesk daily to help their customers and employees.

Mint Service Desk software is the next-generation in ITSM Software. The main functionalities of Mint Service Desk include: – Incident Management – Asset Management – Customer Portal – Multi Channel Communication Dynamic attributes ­ Chat communication Ticket types ­ Custom views.

Mobile users don't want to leave their app when they need help. We offer quick and easy in-app support that's designed for mobile apps and is always on. Modern app users prefer messaging to phone support and email. We created an in-app chat interface that is easy to use and always available. Our bots can automatically resolve common issues and provide support details to agents, so users don't have to do it again. App-first support for apps-first companies. We created the best mobile, app-first customer support solution in the world. Join us in eliminating bad customer service from the world.

Barista provides immediate answers to employees, notifies them of important events or outages, and keeps in touch with them throughout the lifecycle of their requests. Barista helps employees navigate complex processes such as vacation requests, password reset, new hire onboarding, and password reset. Barista allows help desk agents to concentrate on what is most important by automatically answering questions and resolving problems for employees. When a case is opened by Barista, it is prioritized so that the right team has the context. Barista automatically detects and notifies outages and assigns outage-related tickets to parents. Barista simplifies catalog creation. Barista allows IT to continue using their tool while the rest can use Barista Case Management. Barista is smart enough to predict which team can handle a request. This eliminates the need for employees to guess which team can help. Barista does this for them.

HR HelpDesk, an industry-leading software for automated HR case management and call tracking, is HR HelpDesk. HR HelpDesk, also known as HR Case Management, allows human resources and HR service centres to efficiently manage employees' questions and inquiries. It improves HR service delivery, enables automatic workflows and tracks cases until closure. Our experience in HR software has been extensive. Our internal team is familiar with HR professionals and has worked with thousands of them over the years on software builds. They don't have the time to ask HR questions, and HR is not getting anything done in the context the actual business. HR will see increased business value if they have better access to information. Reduce frustration and increase employee engagement. Engaged employees are more productive for the business. Employees will be happier if they aren't constantly searching for the right thing. Instead, they can concentrate on the aspects of their job that they love.

FocalScope, a help desk software, powers your conversations via voice, SMS, email, voice, live chat and social media messengers like WhatsApp, Telegram, Facebook, and Telegram. You can deliver exceptional customer service via every channel. Customers want to reach you using the preferred method. Some customers prefer to be emailed. Others may need to use voicemail, live chat or social media messaging. Omnichannel service is no longer a luxury but a strategic necessity. FocalScope contact center software and helpdesk software can help you build a strong customer support reputation. It is easy for agents to use and cost-effective for your business. Automate the assignment of requests from any channel using routing rules and queues. Prioritise VIP customers, match agent based on skill, or simply set up round robin. FocalScope will alert you with warning labels if things get chaotic.

It's easy to create an issue. OfficeAmp allows you to log your issue from anywhere. OfficeAmp assigns the issue automatically to the correct person and keeps you informed about the progress of your issue until it is resolved. Employees may have a question but don't know who to ask. OfficeAmp is the hub to help employees with any requests. You can keep track of all your needs in Slack and Teams. You can be notified about all tickets raised anytime, anywhere. You can create rules to route issues to different people and load balance work across your team. Run reports and track metrics. You can categorize and prioritize all issues so that you always focus on the most important. OfficeAmp is very easy to set up and train. Simply fill out the dashboard with questions and OA will become a formidable assistant.

Thousands of customers use HESK help desk software every day to track, organize, and resolve customer problems. 86% of users claim that the integrated knowledge base has reduced the number of support requests. With the right data at just the right time, customers will be happy. Your team will also be happier. The hassle-free HESK cloud solution makes it easy to get your help desk up in no time. You can help them quickly resolve common issues by addressing them in our knowledge base. They can submit questions or issues whenever they need it. A support ticket is created. Prioritize tickets based on urgency, organize them into categories, and filter them in many ways. You can create staff accounts and restrict their access to certain functionality. This will allow you to see who is working on which ticket. Each support ticket includes details about the request and allows you to talk back and forth.

SutiDesk, an online helpdesk software that is easy to use, is designed for customer support in any organization. Its intuitive and collaborative design allows customers to resolve their issues quickly and effectively while giving them complete control over all support requests and questions. SutiDesk allows companies to track and manage support tickets and all related activities through a single platform. SutiDesk can be deployed quickly and requires no installation.

Only the most essential features for support teams. Track customer requests like a boss. Contact forms, emails, and orders all work. All your customers' email, Twitter and Facebook requests can be tracked in one place. It is efficient and fast. All requests are converted into helpdesk tickets and sent to the appropriate support team agent. You can download or use the cloud version of these features. The helpdesk solution allows you to manage a lot of customer messages and automatically assign them the correct department or support agent. This will help reduce workload and improve customer experience. Open Source PHP HelpDesk allows you to manage the work of your support agents and increase customer satisfaction. Soon: Reports on reply time. The best way to organize customer support for your multivendor online store is with Ecommerce Ready Customer Help Desk Ticketing System.

You've searched the internet for the right product to provide the service your customers want, but it's too expensive and complicated to set up. Perhaps you've tried one of the major players and are disillusioned by the monthly cost to manage customer requests. A dedicated help desk is the best way to improve customer satisfaction, increase repeat purchases, and save time and cut costs. eStreamDesk, a cloud-based help desk system and ticketing system, is simple to use and does one thing well. Every email that is received is automatically converted to a support ticket. You can control how each email is prioritized, monitored, and answered. You can route sales emails to your sales team or technical emails to the tech department. Automate email replies to customers' most frequently asked questions.

Mobile users use their smartphones to shop, navigate, play games, and provide customer support. Customers must leave their phones to call, chat, or send emails. Customer frustration can lead to lost sales, poor reviews and low customer retention. Our technology allows you to communicate with customers in real-time via messaging, rich chat, voice and video. All this from your own app. Conversations can seamlessly switch from chat to voice, video, and even mobile to desktop. Never ask a customer for their serial number or name again. We make it easy to dispatch a tow truck to provide roadside assistance or to assist with a home install. The customer simply needs to describe their problem and then chooses a time that is convenient for them. The expert reviews the request and determines the solution before starting the conversation. This saves everyone time.

Ivanti Neurons, the hyperautomation platform designed for the Everywhere Workplace, can power and protect your teams. It's never been easier to deliver the power of self-healing. Imagine if you could automatically identify and fix problems before your users even notice them. Ivanti Neurons is able to do just that. It is powered by machine-learning and deep insight, allowing you to resolve issues before they slow down your productivity. You can put troubleshooting on the back burner and provide better experiences for your customers, wherever you work. Ivanti Neurons provides real-time intelligence that you can use to fuel your IT, enables devices and users to self-heal, self-secure and provides personalized self-service. Ivanti Neurons empowers your users, your team, and your business to achieve more, anywhere, anytime. Ivanti Neurons provides real-time insight that allows you to thwart threats and prevent breaches in seconds, instead of minutes.

Integria IMS, a complete ITSSM suite, is a help desk software that is simple to use and powerful. It also includes an automated inventory that can be managed from one interface. It speeds up your processes and reduces the time and cost of managing your projects. Its custom reports will keep you informed and allow you to monitor service quality and management in real-time. There are over 350 products on the market that offer similar features to help desks. They are often very complicated tools that are geared towards large companies. They also tend to include unnecessary features that make it more difficult for end users. Your business may be complicated, but your help desk should not be. SaaS tools that promise speed and ease can be far more complicated than you actually need. They create complex ecosystems that have multiple tools that overlap and have precarious connections, which require extra time and resources to maintain.

It is no longer necessary to search for information about who to contact to report a device problem, a system crash, or request equipment. The Service Desk can be contacted by employees via the self-service portal, Teams or Outlook. You can enjoy the full Service Desk experience from within Microsoft Outlook. You can access your ticket log and browse our knowledge base, or create a new request from a catalog. The requester knows who is handling their request, what status it is at and how long it takes to resolve. They don't have to call the helpdesk in order to inquire about the status of the resolution. Don't waste your time sorting out requests. The system will assign each request to the correct team. The system automatically sorts requests according to their priority. The team has a well-organized work schedule and will not forget anything.

Live chat with customers and visitors now. The most customizable widget allows you to convert more leads, drive sales, and provide faster customer service. Your website will instantly increase visitor to lead conversions. All you need is a modern web chat with automated greeting messages. You can pre-qualify leads by automatically collecting their contact information and messages. You can reply immediately or when your team is online. HelpCrunch Live chat has Help Desk features that will help you increase your support team's productivity. One support agent can simultaneously manage up to five chats with customers. You can localize your chat widget to different markets, change its button style, wallpapers and more - it will fit your brand perfectly. Pre-made answers to common questions will help you respond faster. Never miss a word.

AI-driven help desk software designed to automate customer service and support operations from a single support portal. SympoQ provides advances support ticketing system with built-in two-way email ticketing utility. Every incoming or outgoing email message is transparently stored in the requests database. Customers and support agents can access a dedicated portal with custom layouts, additional options, and data needed for incident management and requests based on their roles and permissions. It also provides integrated live chat software available via support portal, or via the web help widget.

ProProfs Help Desk was created to meet the ever-growing customer service industry's needs. This tool allows agents to effectively track user queries and requests. This type of issue tracking results in faster ticket resolution. ProProfs Help Desk, a cloud-based ticketing platform, is best known for its "shared mailbox" feature. Agents can access, view, and assign tickets to the relevant individual or team from the cloud-based ticketing system while using the collaborative email-like interface. Managers can also prioritize, label, or mark tickets that require immediate attention and resolution. Managers can also set up workflow rules that include filters, priorities and service level agreements.

CallTaker is a cloud-based, powerful, SOPHISTICATED and CUSTOMISABLE customer service management system. It can be used for pre- or post-sales customer service, internal user support for IT/HR Help Desks, carpark or property security help desks, and any other use case where you need service tracking and delivery to customers, external users, customers, or other organizations. CallTaker is a powerful and comprehensive business management tool that can help improve efficiency, productivity, and governance in your customer support center. Your business needs customer relationship data that is automatically updated. This includes instant access for employees and a complete history of all communications, meetings and documents shared. CallTaker gives your business one place to store all your customers, leads, service requests, and contact information. It also stores all their preferences and history. This ensures that your conversations are always relevant, personal, and up-to date.

We are glad you found us on Monday. So we thought we would share some information about WebSupport, a top-rated help desk software solution. WebSupport is 100% online, so you don’t have to worry about updating or installing software. We will take care of that for all. WebSupport is tested on real eCommerce websites and informational websites since 1999. It works well and the system works. It is also very feature-rich. WebSupport PRO supports multiple email addresses so you can send all your support emails directly to our system. It also has an integrated Knowledge Base that allows you to create a knowledge base for each website configuration. A FAQ builder lets you create separate FAQs for each site. WebSupport PRO is unique in that it offers so many features for such a low price.

OneStop is the leading artificial intelligence-powered higher education customer support platform and student success SaaS platform. It is used by more than 200 institutions and supports over 6,000,000 students. BlackBeltHelp partners with colleges and universities to offer an Amazon-like customer experience, retain students, and increase enrollment. BlackBeltHelp also provides support for schools districts and healthcare providers. It provides relevant information to students' multiple needs in one place, reducing the number and complexity of help desk interactions. Technology-driven, personalized 24x7 support to ensure student and institutional success. Conversational AI can be used to create a robust self service experience that supports students and your institution. A targeted, personalized SMS campaign that communicates right information to students and empowers them to take specific actions.

Adjutas, a cloud-based helpdesk and asset management system that is intelligent, provides more than its service management capabilities. Adjutas has been a valuable tool for IT Managers and Chief Information Officers (CIOs) to efficiently and effectively manage their IT operations. Adjutas is more than a software for managing service requests and assets. It's a robust platform that allows you to plan your IT operations and services, and predict any changes in tech trends. Adjutas is easy to use, but the underlying code is complex and has over 100,000 lines. It is constantly growing. All your assets, both software and hardware, can be tracked and monitored. All your verndor and details about the assets you have acquired can be managed. You can track, monitor and record all assets. You can easily prepare MIS reports and track and monitor your overall IT systems.

Your Slack conversations Halp powers ticketing. It's a modern ticketing service for people who love Slack. Your remote teams can be happier and more productive by giving them the tools they need. Use an emoji to convert any message into a ticket. No matter where they are coming from, you must report on the requests of your team. Never do the same job twice. A powerful workflow engine combined with machine learning makes it easier to resolve routine tasks and answer questions faster. Your customers are not only your colleagues but also your friends. Make ticketing easy by communicating in the most natural way. The powerful Ticketing Platform by Halp is ideal for teams that are rapidly growing. We offer integrations with Jira, Zendesk, and other ticketing solutions.

All IT Service Requests and Tickets can be easily created, managed and resolved. All your IT service tickets and requests can be created, managed and resolved easily. Reduce the number and time it takes to resolve IT issues. Comparable solutions cost about one-third the price. With seamless VSA integration, you can resolve IT service tickets up to 40% faster. Your technicians can work seamlessly across all tools and have access to the right information whenever they need it. With a complete IT helpdesk ticketing system, you can spend less time tracking tickets and more on making customers happy. You can effectively staff and manage IT projects, and receive real-time status reports. Comprehensive project management can improve forecasting. Vorex Service Desk dashboard gives real-time information about the status and progress of tickets. You can quickly create custom reports and gain insight to help you make the right business decisions.

I'm OnCall, a cost-effective and secure online help desk software, allows organizations to provide remote support via the Internet to their customers. Within minutes, you can offer your customers world-class Live Chat support. You can embed I'm OnCall URLs into your website. You can simply embed a Live Chat button with the given URL to your website. Customers will then be able to request to chat with an agent. Agents can have up 10 simultaneous chat sessions in order to handle high volumes of customers during peak times. I'm OnCall allows you to establish a temporary connection with your customer's computer using no pre-installed software. Remotely controlling the computers of your customers allows you to quickly and efficiently resolve their technical and IT support issues. Remotely controlling your customers' computers allows your agents to save time and travel costs.

This is what we do every day. The best IT Outsourcing Services or managed IT services are the ones you don't talk about. Instead of worrying about IT issues, focus on what you do best. We offer complete IT outsourcing and network administration services for companies like yours. Support for employees, questions, training, and other issues. Network administration, switches, routers, firewalls. Microsoft support, we are here to help you. Cloud services - Azure and VMWare, blob storage and virtual servers. Microsoft 365 / Office 365 implementation. Microsoft licensing as your CSP--big changes coming 1/1/2022 Access to network support and help desk 24x7x365 IT outsourcing can help you save up to 75% on IT payroll for one IT professional. What happens if the person becomes ill, leaves, or goes on vacation? A managed IT service provider (MSP), such as IGTech365, charges a flat monthly fee that is a fraction of the cost for a single IT employee.

Sugester is an efficient and powerful helpdesk that can be used by your business. Long response times can cause customers to lose interest. Sugester helps you sort through all messages, assign people to each question, and monitor their resolution. It's never been easier to provide stellar customer service. Helping customers solve their own problems will cut down on the helpdesk costs. Sugester makes it easy for you to share FAQs, how-tos, and solutions to common problems. Your team may not be required to address every issue. You can save money by publishing help materials online. This will allow you to provide 24/7/365 support. A good helpdesk must monitor customer communications across all channels. Sugester ensures that no customer question is left unanswered. All information is collected and presented to your team in a single page.

Remote management, contract management, ticket management, remote management, monitoring, and team management solutions that aid in productivity and control IT assets for service providers, software houses, and internal IT departments. To give your customers more confidence, you can set your brand, color, and URL at our white label plan. Remote access, password safe and monitoring are just a few of the tools available. Chat, mobile, and other tools are also available. You can organize your team's routines and processes with ease and simplicity. Manage stages, queues, inventories, communication and remote access. This section allows you to organize your service flows in an easy and simple way using integrated tools and management indicators. You will find reports on executive, performance, profitability, and other information that will assist you in making decisions. Our Service Desk's smart agent allows you to monitor customer assets and receive personalized attention notifications. You and your team can access requests via the smartphone and streamline service.

Marketing plans should include customer service. Customer service is key to making customers happy. Customers are the key to growth success. It takes five times more effort to acquire a new customer than it does to keep an existing one. Your clients will be more loyal if you can show them that you have delivered on your promises. Clients want high-quality products but also fast and accurate service. You can have complete control over the customer support process with a Help Desk system. It will prevent support calls getting lost or falling through the cracks. It will ensure that everything is tracked through resolution, improve customer satisfaction, and most importantly, boost the morale of your support staff. It doesn't need to be difficult or costly to implement a new Help Desk service. It doesn't even require technical knowledge.

Cadalys Concierge™, a next-generation Help Center, is powerful and elegant. It seamlessly integrates with Salesforce to provide superior automation in self help, ticketing, and knowledge management. Concierge offers customers, employees, and partners a personalized, predictive search experience that combines with help desk functionality. Machine Learning/AI Search provides faster access to more information by learning the best results for each customer. Each user receives content that is customized and personalized. To ensure timely updates, feedback on articles is managed by an SLA. Concierge manages article review cycles, flagging content that needs to be reviewed and automatically flags it. Suggested actions are quick resolutions and can be defined based upon article type, category, or specific article.

Teamwork Desk is a feature-rich helpdesk that allows you to seamlessly manage inbound communication and tickets. It's invisible to customers, but it can be created and managed from the moment it was created. Teamwork Desk is a support hub that can be used to create help docs and inbound communications. It allows you to provide exceptional customer service and solve problems faster. Customers can find answers, get help and track tickets from any device. Teamwork's Helpdesk Ticketing System gives you full visibility over all customer communications. This ensures that nothing is lost in siloed email and allows you to provide exceptional support at scale. Email collaboration can be made easier by turning emails into tickets. This allows customers to track, manage and organize their interactions from one central hub. This will make your team more responsive and able to provide a better customer experience.

Grasp combines multiple communication channels and creates a single story from all of your contact moments. This is how you can regain control over your customer service. Have you ever been more accessible via email, phone, or social media? It's a great way to connect with your customers. You must also be in control. Grasp organizes all of your contact moments into one timeline so that you never miss an opportunity to have a great conversation. All customer contact moments are consolidated into one timeline. Your support team can quickly get to the point and you have a clear overview of the relationship. Every time, the first time is the best. You score points if you are proactive in starting a conversation about what your customer wants to learn. By clearly mapping out the needs of your customers, we help you get things moving. Grasp is built upon positive energy. It is evident when you work with us. It will be felt by your customers every time they contact us.

DataKnowl is a customer service and engagement platform that helps customers build strong, lasting relationships. Over 50 features include Interactive Voice Response (IVR), call forwarding, text messaging, extensions, SIP compatibility, multiple users, and more. A toll-free number can give your company a professional image. DataKnowl is the leader in providing toll-free numbers in over 50 countries. Select the right number for you business. Telephone is one of the most effective and widely used channels for communicating with customers. You can make the most of the telephone channel and offer intelligent AI-based services. Email is one of the most important channels to manage customers' needs. Track requests using tickets and automatically convert emails to tickets.

The Website Ticketing System can provide tremendous results. It also allows for the best organization of information about company products and services. It is important to organize the knowledge base so that it is easily accessible for all employees and customers. Customer Support Ticket System platform UserHorn will allow you to create a valuable business asset - the knowledge base - by using topics from the community. It allows clients to self-service and makes it easy for visitors to find answers to their questions quickly and easily. The database's structure is clear and Smart search automatically searches for answers and similar requests when creating new requests. We strive to provide the best online support and hope it will help you grow your business. Don't overload the page. Answers will appear as quickly as a chat. You can change the address of the support portal to yours.

Provide exceptional customer service in multiple languages via live chat, email and Facebook. For SMBs who want to quickly support customers via a fully integrated, cloud-hosted help desk. Kayako's helpdesk software has powerful, out-of-the box functionality that allows customer service teams to manage all requests and conversations. As you grow, support customers better and remain personal. Kayako's award winning helpdesk solution also includes live chat software to assist you in customer support. Kayako's live chat software allows you to offer a personalized, engaging chat experience 24 hours a day. Kayako's dashboard allows you to help customers on every channel in real-time. It's easy to customize our chat software and integrate it on your website, iOS or Android apps.

Your support team will be more productive if you have a contact center and all-in-one communication solution. We have the solution, whether you are at work or away. Simple to use, yet with advanced capabilities Our Collaboration tool makes it easy to solve large volumes of customer queries. Agents can stay connected and reach other agents or external experts to get additional advice on more complicated queries. You can customize, access, and build your FAQs in the way that you want. A centralized information center can help your support team reduce the time it takes to find answers. Managers can create a pre-defined and customizable analytics dashboard to help them work with all data reports and convert it into information that will support their business decisions.

BoldDesk allows organizations to respond quickly, efficiently and in a personal manner to the customer's questions and problems, increasing customer satisfaction. BoldDesk's automation features can help organizations streamline their ticketing processes, saving time and increasing productivity. BoldDesk team collaboration solutions enable team members to work together to address client concerns. This results in faster resolution times and better outcomes. BoldDesk's dashboards and insights provide real-time information that allows organizations to better understand their support operations, identify challenges and opportunities for improvement, and identify trends. BoldDesk's ticketing and task-management capabilities help organizations manage their support operations efficiently, resulting faster resolution times and lower costs.

Adereso Help Desk enables you to centralize all your Service, Support, and Sales channels on one screen. This omnichannel platform optimizes customer experience processes by reducing costs, automating operations, controlling performance, and controlling costs. No message is unanswered when you connect the most popular channels to our app. Each case will receive individual attention. You can connect Facebook Messenger, Chat en Vivo and E-mail to chat with other users. Our helpdesk will ensure that you never lose the thread of the conversation. Each ticket contains a history of conversations so you don't have to ask the exact same question twice. Adereso Helpdesk makes it easy to unify tickets from different channels. You can easily move the conversation from one channel into another using our omnichannel function. Send and receive files or images, such as a screenshot, or a Facebook sticker. Adereso Helpdesk allows you to make your conversations more dynamic.

Focus Desk by Focus Telecom offers modern cloud-based service desk and issue ticketing software solutions. Focus Desk is feature-rich and scalable. It allows users to efficiently manage customer issues via a variety of communication channels such as chat, email, SMS, phone, and chat. Focus Desk Ticketing System automatically registers orders, complaints, returns, etc. and resolves them quickly and efficiently. The key features include automatic inquiry registration, ticketing, processing deadlines and inquiry list. They also allow for inquiry grouping, inquiry allocation, productivity monitoring and productivity monitoring.

Everything HelpDesk is a web-based help desk solution that was specifically designed for K-12 schools and local and state governments. This robust help desk platform was developed by GroupLink, a top K-12 and government help desk. It simplifies incident requests, improves productivity, and improves user satisfaction. Everything HelpDesk offers a variety of features that allow organizations to track and streamline issues and report progress. These include email and calendar integration, ZENworks, directory integration, asset discovery and mass ticket updates.

A SharePoint-friendly helpdesk solution that improves the quality and efficiency of your IT support services. Requests can be made via email or a website form. Tickets can then be created into a unified group. Notify HelpDesk operators immediately about any new requests or user replies. Track response time, prevent SLA violations, and escalate or notify about expired requests. Prepare reports on the quality of support services. Also, monitor quality indicators. If a request is not processed within the time limit, automatically escalate it. The client should confirm the resolution. A set of automatic notifications, escalation and other features can reduce the number of neglected or forgotten requests. Automatically displaying articles from the integrated knowledge database that are related to the question before the request is submitted reduces the number of requests

Alcea HelpDesk provides organizations with a competitive advantage through faster response times, increased productivity, and the ability to ensure that reported issues are being addressed. Alcea HelpDesk provides an all-in-one platform for tracking and reporting. It allows your organization to respond faster, increase productivity, and ensure that issues are being addressed. Alcea HelpDesk workflow rules and rank feature can flag issues or requests and prioritize them. Managers have access to the information they need to manage their resources and assess productivity. You can customize the look of your system and collect the information you need. All communications with your users are routed through it, keeping assignees, submitters, and other interested parties informed through email notifications. Managers and decision-makers can monitor the status of an issue/project based on reports you create. This is completely web-based and in real time.

Track-It! Track-It! is the best IT helpdesk tool for IT teams. It offers a powerful suite integrated modules for help desk and asset management, knowledge management change management, purchase management, and endpoint management features such as patch management, software deployment, mobile device management, and software deployment. All this at an affordable price. You can eliminate manual processes that result in countless emails, sticky notes, lost problems, overworked help desk staff, and inability to track or prioritize tasks. Track-It! Track-It! automates ticket creation, categorization and routing, as well as prioritization. This will streamline your help desk ticketing process. Your IT operations' central hub is the help desk. Track-It's help desk ticketing tools are great! Track-It's help desk ticketing features are designed to be both intuitive and functional. This will make it easier for your team to keep track of their work, prioritize open issues, track time spent on IT tasks, and monitor top issues that impact your business.

ServicePRO makes it easy to automate your service desk! ServicePRO's powerful rule engine allows you to route incoming emails, escalate issues, monitor service level agreements, and send custom status notifications directly to stakeholders. ServicePRO's intuitive interface makes it easy to use ServicePRO’s rule engine. You can easily manage all requests for your team and yourself from one place. To provide excellent customer service, you can easily create and manage service requests. To keep your customers and support staff updated in real time, set up notifications and alerts. Log new requests quickly and efficiently for common issues. You can choose from multiple project templates to automate standard processes and manage multitasking activities. Additional data can be captured to speed up resolution, reduce resolution times, and improve reporting. An alert is an automated notification that indicates that an event has occurred and that action is required.

The best and most comprehensive IT Help Desk available on SharePoint, Office 365 and Teams. Organizations around the globe use it! You can quickly resolve hardware and software problems with minimal downtime, keeping your staff focused on their jobs. IT support teams can become more efficient and provide better service to customers and employees with the right tools and features. Use Office 365, Teams, and SharePoint platforms to track IT-related requests and manage queues efficiently. Reduce downtime and improve end-user satisfaction by quickly resolving tickets. Your operational costs can be reduced while your staff remains productive and focused on their job.

The VI Service Desk is an IT Help Desk system that was created exclusively for HCL notes/Domino®. It integrates seamlessly, giving it the best ROI and lowest TCO. You can create a Service Catalog that includes the Incident, Problem and Change Management processes. Or you can use the VI Service Desk as a traditional helpdesk ticketing system. As your business grows, you can add new features to the Service Desk. The new SLA Engine allows for you to set stop, pause, or start conditions for SLAs based upon ticket conditions. To automatically notify the appropriate personnel, define SLA Milestones based upon a percentage of the expired SLA length. The VI Service Desk can be implemented globally as a web-based application or a replicable Notes application. Access the application via the Notes client, all major web browsers, iPad, or other mobile devices. The VI Service Desk, which uses proven Domino security features allows for security configurations based on user, group and role.

ReplyDesk, a cloud-powered helpdesk that allows online retailers to improve customer service delivery and reduce the time it takes for customers to get their questions answered, is available to them. ReplyDesk integrates seamlessly with email, social media accounts and webstores to provide a single inbox for all customer communications. Smart automation rules allow you to automate customer inquiries and email responses. Customer service agents can quickly insert suggested replies to common questions and create email templates. Agents can also tag tickets and mention other colleagues for help and organization. ReplyDesk automatically interprets messages from customers in your choice of 140 languages, so you can efficiently service multiple territories. You can resolve customer issues immediately and manage all returns, refunds, and disputes from all your webstores, marketplaces, and selling channels.

Vision Helpdesk is a veteran product in satellite helpdesk, with over 20,000+ customers. With their four product platforms that help manage customer support for small to large businesses, Vision Helpdesk is a market leader. They offer solutions that include Help Desk Software (Multi-Channel Help Desk), Satellite Help Desk(Multi Company Help Desk), IT Service Desk/ITIL/ITSM Help Desk and Live Chat Software. Vision Helpdesk was specifically designed to provide support for multiple brands/products in one central location. It does not require integration with third-party software. Users can load the cloud-based or private server version on any Windows or iOS device. Vision Helpdesk leaders believe they can deliver all features that will simplify customer interaction and give you complete control over information flow within your company.