Halp Description

Your Slack conversations Halp powers ticketing. It's a modern ticketing service for people who love Slack. Your remote teams can be happier and more productive by giving them the tools they need. Use an emoji to convert any message into a ticket. No matter where they are coming from, you must report on the requests of your team. Never do the same job twice. A powerful workflow engine combined with machine learning makes it easier to resolve routine tasks and answer questions faster. Your customers are not only your colleagues but also your friends. Make ticketing easy by communicating in the most natural way. The powerful Ticketing Platform by Halp is ideal for teams that are rapidly growing. We offer integrations with Jira, Zendesk, and other ticketing solutions.

Pricing

Pricing Starts At:
$25 per user per month
Free Trial:
Yes

Integrations

View Integrations

Reviews - 2 Verified Reviews

Total
ease
features
design
support
See More Reviews Write a Review

Company Details

Company:
Atlassian
Year Founded:
2002
Headquarters:
United States
Website:
www.halp.com

Media

Play Video Halp Screenshot 1
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Product Details

Platforms
SaaS
Type of Training
Documentation
Live Online
Webinars
Customer Support
Phone Support
24/7 Live Support
Online

Halp Features and Options

Help Desk Software

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

ITSM Software

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Service Desk Software

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal

Remote Support Software

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Remote Work Software

Collaboration
Credential Management
Electronic Signature
Employee Monitoring
Live Chat
Meeting Management
Project Management
Remote Access
Remote Support
Screen Sharing
Softphone
Task Management
Time Zone Tracking
Video Chat
Web Conferencing

Halp User Reviews

Write a Review
  • Name: Anonymous (Verified)
    Job Title: Operation manager
    Length of product use: Less than 6 months
    Used How Often?: Weekly
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Halp, client communication platform

    Date: Sep 01 2020

    Summary: With Halp I can visualize and manage my help desk from the slack platform. Slack and Halp make a great combo for the team and client communication portal. It makes it easy to generate tickets.

    Positive: The best combination of team and customer helpdesk portal for effective support service.
    Modern help desk solution.
    Tickets reminder and a great manager.
    Halp bot is very powerful.

    Negative: I never encountered any problem with this platform.

    Read More...
  • Name: Ramesh S.
    Job Title: Senior Technical Support
    Length of product use: 6-12 Months
    Used How Often?: Weekly
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Powerful Customer Resolutions software

    Date: Jun 30 2020

    Summary: Halp is a simple customer ticketing software. We used Halp in our organization with Slack integration. It helps us to create and resolve tickets in a simplified way. With the help of Slack integration we support, assign and resolve tickets within a single platform.

    Positive: #1- Halp is a very simple customer resolution software.
    #2- It can be integrated with the Slack platform.
    #3- Easy to Create and resolve customers' tickets.
    #4- In Slack, the assigned tickets automatically transfer to the support department.

    Negative: #1- There should be a ticket reminder for the support team to get notified and resolve on time.

    Read More...