Focus Desk Reviews

Focus Desk Description

Focus Desk by Focus Telecom offers modern cloud-based service desk and issue ticketing software solutions. Focus Desk is feature-rich and scalable. It allows users to efficiently manage customer issues via a variety of communication channels such as chat, email, SMS, phone, and chat. Focus Desk Ticketing System automatically registers orders, complaints, returns, etc. and resolves them quickly and efficiently. The key features include automatic inquiry registration, ticketing, processing deadlines and inquiry list. They also allow for inquiry grouping, inquiry allocation, productivity monitoring and productivity monitoring.

Pricing

Pricing Starts At:

$19.00/month/user

Pricing Information:

* Price per active user
Basic Package - $18
Advanced Package - $46
Ultimate Package - $46

Free Version:

Yes

Free Trial:

Yes

Integrations

No Integrations at this time

Reviews

Total

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features

design

support

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Company Details

Company:

Focus Telecom

Year Founded:

2008

Headquarters:

Poland

Website:

www.focustelecom.pl/en

Media

Product Details

Platforms

SaaS

Type of Training

Documentation

Live Online

In Person

Customer Support

Online

Phone Support

24/7 Live Support

Focus Desk Features and Options

Help Desk Software

Alerts / Escalation

Automated Routing

Community Forums

Customizable Branding

Document Storage

Email Integration

IT Asset Management

Incident Management

Interaction Tracking

Knowledge Base

Known Issue Management

Live Chat

Multi-Channel Communication

Multiple Brands / Products

Network Monitoring

Real-time Chat

Self Service Portal

Service Level Agreement (SLA) Management

Ticket Management

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