Helpshift Description
Mobile users don't want to leave their app when they need help. We offer quick and easy in-app support that's designed for mobile apps and is always on. Modern app users prefer messaging to phone support and email. We created an in-app chat interface that is easy to use and always available. Our bots can automatically resolve common issues and provide support details to agents, so users don't have to do it again. App-first support for apps-first companies. We created the best mobile, app-first customer support solution in the world. Join us in eliminating bad customer service from the world.
Pricing
Pricing Starts At:
$150.00/month
Pricing Information:
Starting at just $150 per month with an annual contract, you get all of the benefits and features of our Starter plan
Free Version:
Yes
Free Trial:
Yes
Integrations
Company Details
Company:
Helpshift
Year Founded:
2011
Headquarters:
United States
Website:
www.helpshift.com
Media
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Product Details
Platforms
SaaS
Windows
Mac
Linux
iPhone
iPad
Android
Chromebook
Type of Training
Documentation
Live Online
Webinars
In Person
Videos
Customer Support
Phone Support
Online
Helpshift Features and Options
Customer Service Software
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk Software
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Live Chat Software
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking