BoldDesk Description

BoldDesk allows organizations to respond quickly, efficiently and in a personal manner to the customer's questions and problems, increasing customer satisfaction.

BoldDesk's automation features can help organizations streamline their ticketing processes, saving time and increasing productivity. BoldDesk team collaboration solutions enable team members to work together to address client concerns. This results in faster resolution times and better outcomes.

BoldDesk's dashboards and insights provide real-time information that allows organizations to better understand their support operations, identify challenges and opportunities for improvement, and identify trends. BoldDesk's ticketing and task-management capabilities help organizations manage their support operations efficiently, resulting faster resolution times and lower costs.

Pricing

Pricing Starts At:
$25
Pricing Information:
$25for 3 agents
$300 billed yearly.

Includes all the features:
Email ticketing
Knowledge base
Workflow automation
Canned response
Custom fields
Custom views
Custom domain
Custom SSL
Custom email templates
Custom ticket status
Web widgets and web forms
Free Trial:
Yes

Integrations

API:
Yes, BoldDesk has an API

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Company Details

Company:
Syncfusion
Year Founded:
2001
Headquarters:
United States
Website:
www.bolddesk.com
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Product Details

Platforms
SaaS
iPhone
iPad
Android
Type of Training
In Person
Customer Support
Phone Support
24/7 Live Support

BoldDesk Features and Options

Help Desk Software

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Knowledge Management Software

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal