Integria IMS Description

Integria IMS, a complete ITSSM suite, is a help desk software that is simple to use and powerful. It also includes an automated inventory that can be managed from one interface. It speeds up your processes and reduces the time and cost of managing your projects. Its custom reports will keep you informed and allow you to monitor service quality and management in real-time. There are over 350 products on the market that offer similar features to help desks. They are often very complicated tools that are geared towards large companies. They also tend to include unnecessary features that make it more difficult for end users. Your business may be complicated, but your help desk should not be. SaaS tools that promise speed and ease can be far more complicated than you actually need. They create complex ecosystems that have multiple tools that overlap and have precarious connections, which require extra time and resources to maintain.

Pricing

Pricing Starts At:
$90.00/month
Free Version:
Yes

Integrations

No Integrations at this time

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Company Details

Company:
Artica Soluciones Tecnologicas
Year Founded:
2005
Headquarters:
Spain
Website:
integriaims.com/en

Media

Integria IMS Screenshot 1
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Product Details

Platforms
Mac
Windows
On-Premises
Type of Training
Documentation
Webinars
Live Online
In Person
Customer Support
Online
Phone Support
24/7 Live Support

Integria IMS Features and Options

Help Desk Software

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management