Userlike Reviews

Summary: A great solution to take our first steps with the integration of WhatsApp in our webshop. So far I can only recommend Userlike

Positive: - customer support
- simple and smart
- it does what it should
- Very reliable to use
- good customisation options for the interface

Negative: - so far everything works as it should and i can't name any negative points

Summary: WIP, very satisfying to have the addition to my Web pages. There are not many methods to bring a chat feature into a site, this one is very useful.

Positive: Easy! Still in development and added the code to 2 of my pages.
Icon is always there and very easy to customize look and feel.

Negative: Requires fast Internet, but that should be expected.

Summary: Overall very happy with the product, looks good, feels good, easy to use, very happy with the implementation.

Positive: Easy to implement, easy to set up, a lot of customizing functions, good usability on the products website.

Negative: Nothing really, at the beginning it might take some minutes to understand the setup but thats normal I guess.

Summary: Happy with Userlike pricing and features. I will continue to use the service in the future. They offer the same quality product as livechat.com for a cheaper price.

Positive: - Price
- Native LiveChat integration no 3rd parties required
- Implementation to your website. Just copy the HTML code.

Negative: - There is no iOS app. This isn't a deal breaker, but it would be nice if this could be managed with a web browser.

Summary: We only want to use the product as chat for our customers on our website to find out what infos the customer needs when he is surfing on our website.

Positive: -very easy to use for the website owner

- very easy to use for the customer

- absolutely intuitive

- we are still trying and testing....

- perfect for us

Negative: We didn't find any cons up to now we are still testing the product.

Summary: See above.

Positive: The system is personable and I think will be perfect for my web site that in progress yet.

Negative: I can't try the service yet because my web site is in progress, but I think that will be good.

Summary: As more and more customers want to use instant messaging when contacting businesses, Userlike provides an excellent service that helps to manage all the different messaging channels.

Positive: - Provides a central messaging solution for all major instant messaging services
- Support was very helpful during problems while connecting the Whatsapp Business Account

Negative: - could be a bit expensive, especially for small businesses

Summary: Nice tool to collaborate while using WhatsApp for business with different agents. It works like a charm for that use case.

Positive: Easy to integrate with WhatsApp business, nice for chat features in a collaborative way. Also the automations are easy to handle.

Negative: There are a lot of configuration options, so you need to take some time to dive into the tool.

Summary: Overall the platform is just amazing very much which was very great & impressive website design which is cool.

Positive: This platform is amazing! I like it so much user like helps me with customer support & automation which is great!

Negative: Nothing! Everything was great I enjoyed the platform.

Summary: I am very happy customer. I can highly recommend this app to any company that wants to develop a unique customer relationship.

Positive: Everything worked fine! It looks great as well. Great interaction with our target audience. Increases customer engagement and so on.

Negative: I didn't experience any major problem with this app.

Summary: I would recommend Userlike as a Chat-Software for any Website, its easy to setup, easy to use and nice looking.

Positive: Easy to integrate in our Magento Webshop.
Good looking.
Useful Features.
Automatic translation.
Easy to use for Operators.

Negative: Automatic translation could be better, Design Customizing limited.

Summary: I'm very happy with this tool and want to use it in the future. Also our customers like it very much.

Positive: It is easy to handle, nice to get messages even if you are offline, also good for use with smartphone.

Negative: Only 1 user with free trial version, second language.

Summary: Very happy about the implementation, it is a great addition to our business and the design is nice and it is easy to use. Userlike for me is today's best website chat.

Positive: Very easy to use menu and dashboard, a clear and clean user interface, it helps to interact with customers and they have an excellent support.

Negative: All is good. I could find any negative parts yet, but we only use the free trial so far.

Summary: Recommendable, easily usable software with lots of features, nicely customizable and apparently much accepted by customers. Big plus for our support.

Positive: German-based (DSGVO conformity) - very easily customizable with lots of settings - comfortable to use.

Negative: Shopware plugin refused to work, installation quite easy tho - would be nice if one widget could work in different languages at once.

Summary: We received a few inquiries, which could then be answered quickly. The coupling with our CRM system is still in place. Previous experiences look great.

Positive: Easy to use, easy to implement, quick to learn, 100 points for great software product, I can recommend unreservedly.

Negative: In some places it's not entirely clear where the submenu is hidden, but once you know, it's clear.