Track-It! Description

Track-It! Track-It! is the best IT helpdesk tool for IT teams. It offers a powerful suite integrated modules for help desk and asset management, knowledge management change management, purchase management, and endpoint management features such as patch management, software deployment, mobile device management, and software deployment. All this at an affordable price. You can eliminate manual processes that result in countless emails, sticky notes, lost problems, overworked help desk staff, and inability to track or prioritize tasks. Track-It! Track-It! automates ticket creation, categorization and routing, as well as prioritization. This will streamline your help desk ticketing process. Your IT operations' central hub is the help desk. Track-It's help desk ticketing tools are great! Track-It's help desk ticketing features are designed to be both intuitive and functional. This will make it easier for your team to keep track of their work, prioritize open issues, track time spent on IT tasks, and monitor top issues that impact your business.

Pricing

Pricing Starts At:
$995.00/one-time
Free Trial:
Yes

Integrations

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Company Details

Company:
BMC Software
Year Founded:
1980
Headquarters:
United States
Website:
www.trackit.com

Media

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Product Details

Platforms
Windows
Type of Training
Documentation
Live Online
Webinars
In Person
Customer Support
Phone Support
24/7 Live Support
Online

Track-It! Features and Options

Help Desk Software

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management