Teamwork Desk Description

Teamwork Desk is a feature-rich helpdesk that allows you to seamlessly manage inbound communication and tickets. It's invisible to customers, but it can be created and managed from the moment it was created. Teamwork Desk is a support hub that can be used to create help docs and inbound communications. It allows you to provide exceptional customer service and solve problems faster. Customers can find answers, get help and track tickets from any device. Teamwork's Helpdesk Ticketing System gives you full visibility over all customer communications. This ensures that nothing is lost in siloed email and allows you to provide exceptional support at scale.

Email collaboration can be made easier by turning emails into tickets. This allows customers to track, manage and organize their interactions from one central hub. This will make your team more responsive and able to provide a better customer experience.

Pricing

Pricing Starts At:
$7 per user per month
Free Trial:
Yes

Integrations

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Company Details

Company:
Teamwork.com
Year Founded:
2007
Headquarters:
Ireland
Website:
www.teamwork.com

Media

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Product Details

Platforms
SaaS
iPhone
iPad
Android
Type of Training
Documentation
Live Online
Webinars
Customer Support
Phone Support
24/7 Live Support
Online

Teamwork Desk Features and Options

Help Desk Software

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management