Average Ratings 0 Ratings
Average Ratings 0 Ratings
Similar Products
-
ManageEngine ServiceDesk PlusOnline service desk software that is best in class. ServiceDesk Plus Cloud is the simple-to-use SaaS service management software from ManageEngine, the IT division of Zoho. It will help you offer your customers world-class solutions. The cloud-based IT ticketing platform, used by more than 100,000 IT service desks around the world, makes it easy to track and manage IT tickets, resolve issues quicker, and ensure end-user satisfaction. With out-of-the-box ITIL workflows, you can manage the entire life cycle of IT issues, problems, and projects. You can create support SLAs, set escalation levels and ensure compliance. Automate ticket dispatch, categorization and classification based on predefined business rules. Set up notifications and alerts to ensure timely ticket resolution. Your users will have more control and reduce walk-ins. Allow end users to access IT services via your service catalog and self-service portal. Allow users to create and track tickets, and search for solutions.
-
ServoDeskEasy to use, award-winning Help Desk software for service teams that need to do more with less. Simplisys Service Desk provides flexible solutions for support teams of any size. - Manage multiple data channels with one interface Roles-based access to tickets - Email integration that creates and acknowledges tickets automatically. - Features rich reporting tool and dynamic dashboards. - Roles based Customer Portal - Simple to use business rules and workflows to drive automated processes. - API's for integration with third party software. We offer unparalleled support and market-leading service. Don't waste your time looking through thousands of documents online. Give us a call.
-
FreshserviceFreshservice is the right choice if you are looking for an IT service desk solution with simplicity. Freshservice is an easy-to-use ITIL service desk from Freshworks that helps businesses modernize IT and other business functions without the complexity and cost. Freshservice provides everything teams need to manage proactive IT services, including asset management, ticketing, configuration management, enhanced impact analysis, robust incident management functions, and more.
-
QueryPalRevolutionize Your Support Team with Seamless Automation Are repetitive tasks holding back your support team? QueryPal enables support teams to provide outstanding service by automating ticket responses, allowing more time for complex issues that need human attention. With AI-powered workflows, you can cut down on response times, boost efficiency, and deliver accurate, reliable support. From managing routine inquiries to handling large volumes of requests, your team can stay focused on what truly matters—keeping your customers satisfied. Faster Solutions: Speed up issue resolution by automating replies to common tickets and questions. Consistency & Precision: Ensure every interaction is consistently detailed, minimizing errors. Boosted Productivity: Let your team concentrate on complex or urgent matters by automating routine tasks.
-
ScreenMeetScreenMeet offers a suite of secure, browser-based remote support and screen-sharing tools designed to enhance customer service and IT support. With capabilities like remote desktop access, live voice and video support, co-browsing, and asynchronous screen recording, ScreenMeet allows agents to assist customers or employees seamlessly. It integrates with major ITSM, CRM, and contact center platforms such as ServiceNow, Salesforce, and Microsoft Dynamics 365, providing a unified support experience. Designed for enterprises, ScreenMeet ensures high security, scalability, and flexibility, making it ideal for businesses aiming to improve support efficiency and customer satisfaction.
-
AteraThe all-in-one IT management platform, powered by Action AI™ Atera is the all-in-one IT management platform that combines RMM, Helpdesk, and ticketing with AI to boost organizational efficiency at scale. Try Atera Free Now!
-
SendbirdSendbird provides AI-powered omnichannel communication solutions, including AI agent for customer service, Chat API, and Business Messaging for seamless customer conversations across mobile apps, websites, social media, and more. Our platform supports iOS, Android, JavaScript, Unity, and .NET. Sendbird’s AI Agent Platform enables businesses to automate customer support across a wide range of channels, including SMS, web, mobile apps, and social media. This solution leverages AI to provide proactive, continuous support by anticipating customer needs and engaging them on their preferred platforms. Businesses can build and manage their own AI agents with an easy-to-use interface, ensuring smooth customer interactions. The platform integrates seamlessly with existing systems, providing businesses with insights into customer conversations, improving agent performance, and offering reliable support in high-traffic environments.
-
PylonPylon is an All-in-one B2B Support Platform for modern B2B businesses. We provide everything a post-sales team needs, including a ticketing software, B2B omnichannel (Slack Connect and Microsoft Teams), a modern chat widget, a knowledge base, an AI support bot, customer marketing and account management. Support system for B2B businesses. Support your customers wherever they want and allow multiple support levels. Let AI create support articles based on the resolutions of your issues. Use Triggers to codify workflows and business processes, and create Macros for common responses. Track engagement and broadcast new features, newsletters and more to customers. All customer data can be stored, tracked and organized in a dedicated location. Shared view that gives your stakeholders visibility on their team's current issues. If you use or want Slack for customer support, we should talk. Our Slack power users average 180+ customer channels
-
Alloy NavigatorAlloy Navigator serves as a comprehensive solution for IT Service and Asset Management, delivering insightful responses to your most challenging IT issues. Central to its functionality is a robust automation engine for workflow processes, enhanced by an intuitive interface that establishes significant connections between critical data points. Spanning various IT fields, including Help Desk, Inventory, and Knowledge Base Management, as well as adhering to ITIL standards like Change and Configuration Management, Alloy Navigator stands out as an ideal choice for businesses of all sizes, from small enterprises to large corporations, aiming to maximize their productivity levels. Its versatile capabilities position it as a key player in streamlining IT operations effectively.
-
ServiceaideServiceaide is an intuitive service management solution which can be implemented within weeks and not months. You will see a real ROI with low administration costs and rapid implementation. Flexible platform that can be used on-premises or in the cloud. Serviceaide is built on ITIL best practice and has all the components that your team requires. You can select the environment that suits your technology, infrastructure, and compliance needs. Serviceaide is a comprehensive and affordable solution that provides IT staff the tools they need to manage everything, from tickets to incident, change, and asset management. Serviceaide features a virtual agent, self service portals, and AI-based functions to support analyst and user productivity. Automate processes in technical workflows, business processes and services to increase business agility.
Description
Focus Desk, developed by Focus Telecom, is a contemporary, cloud-driven service desk and issue ticketing software solution. This robust and adaptable platform empowers users to efficiently handle customer concerns across various communication methods, including web forms, chat, email, SMS, and phone calls. With the Focus Desk Ticketing System, orders, inquiries, complaints, returns, and other issues are systematically logged and addressed promptly, ensuring a smooth resolution process. Notable features encompass automatic registration of inquiries, a comprehensive ticketing system, processing timeframes, organized inquiry lists, grouped inquiries, allocation of tasks, and tools for monitoring productivity, among numerous other capabilities. As a result, businesses can enhance their customer service efficiency and foster better communication with their clients.
Description
Our cloud-based solution is designed to be budget-friendly, with no per user or per technician charges. Unlike our competitors, our pricing is significantly lower, ranging from 50% to 75% less. With over a decade of experience in this field and our parent company’s 25 years in the industry, we have mastered efficient practices. You can start using our services for as low as $79 per month. A key feature that sets our software apart is its customization; we have dedicated time to ensure you won't be constrained by a generic solution. You can tailor the software to your preferences, choosing which fields, colors, features, and reports to include, along with how they function. Furthermore, our supportive team is available to guide you through the setup process, ensuring everything is configured to your satisfaction. There’s no need for guesswork when establishing your help desk, as our system intelligently routes requests to the appropriate personnel. For instance, if a user reports a leak in their office, the Maintenance team is immediately notified, allowing for prompt resolution. This seamless communication enhances efficiency and ensures that issues are addressed swiftly.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
$19.00/month/user
Free Trial
Free Version
Pricing Details
$79.99 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Focus Telecom
Founded
2008
Country
Poland
Website
www.focustelecom.pl/en
Vendor Details
Company Name
Think Tank Software
Founded
1990
Country
United States
Website
www.thinkhelpdesk.com
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
