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Microsoft to Spy on Employees

Posted by CmdrTaco on Wed Jan 16, 2008 09:33 AM
from the do-you-see-what-i-see dept.
4T writes "Forget about monitoring your computers with spyware, now they're going to monitor the users as well! 'Microsoft is developing Big Brother-style software capable of remotely monitoring a worker's productivity, physical wellbeing and competence. The Times has seen a patent application filed by the company for a computer system that links workers to their computers via wireless sensors that measure their metabolism. The system would allow managers to monitor employees' performance by measuring their heart rate, body temperature, movement, facial expression and blood pressure. Unions said they fear that employees could be dismissed on the basis of a computer's assessment of their physiological state.'"
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  • by FudRucker (866063) on Wednesday January 16 2008, @09:34AM (#22066130)
    http://www.visar.com/AssistedSuicide.gif [visar.com]

    anything like this?
    • I noticed, one of the options there in that pic was death by Pastry. What a horrible way to go...
      • Re: (Score:3, Funny)

        No, come on, it will be done Office 2007 style ;-)


        Ahhh, you mean involving a ribbon, which you could use to hang yourself?
      • by Fieryphoenix (1161565) on Wednesday January 16 2008, @11:14AM (#22067526)
        It looks like you're trying to kill yourself!

        Would you like help?

        * Get help with killing yourself.

        * Just kill yourself without help.

        O Show me this tip every time I start to show signs of optimism.
        • by locust (6639) on Wednesday January 16 2008, @11:37AM (#22067830)
          Did you even read the article? Line One: Microsoft is developing Big Brother-style software capable of remotely monitoring a worker's productivity, physical wellbeing and competence.. Which part of that "isn't intended for use in a work environment"?

          You say:
          "Everyone here trying to apply it to a regular 9 to 5 job setting is obviously going to get the wrong idea."

          But then the article goes on (paragraph 3):
          Technology allowing constant monitoring of workers was previously limited to pilots, firefighters and Nasa astronauts. This is believed to be the first time a company has proposed developing such software for mainstream workplaces.

          we are getting just the right idea... of what kind of a hellish place this kind of system would produce.
  • Wait a second (Score:4, Insightful)

    by kellyb9 (954229) on Wednesday January 16 2008, @09:37AM (#22066172)
    Wait a second here... so this is being developed by Microsoft employees... FOR microsoft employees???? It's a wonder anybody still has any desire to work there.
    • Re:Wait a second (Score:5, Insightful)

      by faloi (738831) on Wednesday January 16 2008, @09:48AM (#22066314)
      Don't get your hopes up. The title is sort of misleading. It's being developed by Microsoft employees for everybody. You can bet that it would likely sell.

      But I like to believe that we might yet hold on to some Constitutional rights that would really put a damper on this thing.
      • by SatanicPuppy (611928) * <(Satanicpuppy) (at) (gmail.com)> on Wednesday January 16 2008, @09:52AM (#22066372) Journal
        Don't worry, we'll just outsource the wearing of our biometrics to people in southeast asia.

        Time to make outsourcing work for us!
      • Re:Wait a second (Score:5, Insightful)

        by Shakrai (717556) * on Wednesday January 16 2008, @10:01AM (#22066472) Journal

        But I like to believe that we might yet hold on to some Constitutional rights that would really put a damper on this thing.

        Don't get your hopes up. They'll use the same argument they used for workplace drug testing, i.e: If you don't like it, go work somewhere else.

        If they can demand my urine and credit score, why not my heart rate?

        • Re: (Score:3, Interesting)

          Urine and credit score can be argued to be relevant to employment. It's hard to see how a level of monitoring this invasive could slip by in a non-secure industry, or one that doesn't depend on operator health for safety.
          • Re:Wait a second (Score:5, Insightful)

            by AeroIllini (726211) <aeroillini@gmail.RASPcom minus berry> on Wednesday January 16 2008, @11:05AM (#22067396)

            Urine and credit score can be argued to be relevant to employment. It's hard to see how a level of monitoring this invasive could slip by in a non-secure industry, or one that doesn't depend on operator health for safety.
            Actually, I would argue that it's the other way around.

            What I do in my spare time outside the office has absolutely no bearing on my job until it effects the productivity of work. Drug tests are an indirect measure of productivity, using the assumption that "drugs == bad worker". I disagree with that logic, and think that drug tests should only be administered if the worker's performance is clearly impacted. If there's no performance impact, then what the hell does the company care what I do outside work? (I know that's not the attitude many companies have, but it's the attitude I have.)

            A credit score is a little more of a stretch, but using the logic "bad credit == deadbeat", it could be a stand-in for proper hiring practices.

            However, this software will eliminate both of those indirect methods of measuring productivity because it will be able to directly measure it. And productivity, after all, is what the company ultimately cares about.

            I don't agree with using this technology, but that's the rationale companies will use.
        • Re:Wait a second (Score:4, Informative)

          by Anonymous Coward on Wednesday January 16 2008, @11:21AM (#22067622)
          I work for Microsoft ( in Europe ), good luck implementing this :)

          We cannot agree on the colour of shit never mind getting something like this to work :)

          Most of the time our employees are STUDENTS and our employee churn is so fast that we have a revolving door.

          MSFT's employee ID's are near half a million, they are UNIQUE per employee in their entire LIFETIME. THat is how many employee's they have been through in the past 5 years (back then it was in the low hundred thousands).

          • Re:Wait a second (Score:5, Insightful)

            by Shakrai (717556) * on Wednesday January 16 2008, @11:01AM (#22067318) Journal

            And what's wrong with this?

            Because they threaten you into compliance by threatening your livelihood and not everybody has the option of switching jobs?

            Hell, short of threats of physical violence, I'm hard pressed to think of a nastier thing to do to someone then threaten their livelihood.

    • Re:Wait a second (Score:4, Insightful)

      by ajs (35943) <ajs AT ajs DOT com> on Wednesday January 16 2008, @10:00AM (#22066452) Homepage Journal
      Why does no one stop to think about these things?

      So, a patent was filed for a system that could be used to assess the physiological state of employees in order to measure performance. Right. So, who would be the target audience? Financial firms? I don't think so. On the other hand, deep sea divers would benefit from such measures. These are people who get paid an astronomical amount of money to do incredibly dangerous work. If their jobs could be made slightly safer, it would be a huge win, and well worth a large expense.

      What about professional athletes? Is player number 73 about to collapse from the strain? Is he too hung over to play? Pay someone six or seven figures for their physical performance and you care about that sort of thing.

      Everyone instead leaps to, "my manager is going to be putting my heartrate on my review!"

      Sigh.

      • Re:Wait a second (Score:5, Informative)

        by Shakrai (717556) * on Wednesday January 16 2008, @10:06AM (#22066524) Journal

        Everyone instead leaps to, "my manager is going to be putting my heartrate on my review!"

        Maybe you should RTFA? They aren't aiming this at sports figures and deep sea divers. To quote:

        Technology allowing constant monitoring of workers was previously limited to pilots, firefighters and Nasa astronauts. This is believed to be the first time a company has proposed developing such software for mainstream workplaces.

        Another interesting quote:

        The system could also "automatically detect frustration or stress in the user" and "offer and provide assistance accordingly".

        Great! I can just see it now. Clippy pops up on my screen: "It looks like you are extremely frustrated with your current job? Would you like my assistance in composing your resume?"

        • Re: (Score:3, Insightful)

          Maybe you should RTFA? They aren't aiming this at sports figures and deep sea divers.

          This is a patent application. (I love how the Times acts like it's some secret document they've obtained!) No patent attorney in his right mind drafts an application that says "This would be useful for X and Y, but we're sure not claiming any applicability to A, B and C!"

          Anyway, let's wait five years and see whether Microsoft workers are, in fact, hooked up to heart monitors. You can bet on the evil of M$$$$, I'll bet on j

          • Re: (Score:3, Insightful)

            The idea of monitoring user frustration via keystrokes and responding accordingly, BTW, has been discussed here for years, and it's a great idea if it could be made to work correctly.

            Yes, because the random drug testing, use of credit reports, and monitoring of activities outside of the workplace isn't enough. My boss should get an automated message if some line of code deems that I'm "frustrated" because my keystroke pattern changes.

        • Clippy pops up on my screen: "It looks like you are extremely frustrated with your current job? Would you like my assistance in composing your resume?"

          It looks like your heart rate has dropped below 200 bpm.
          Would you like some more coffee?

      • Re: (Score:3, Interesting)

        I'm thinking that if they wanted to go to the 'heart rate on the review' end of things it would be most interesting to see everyone from mid-manager level upwards on the machines too.

        Of course this might also work for that woman who said "help, I've fallen and can't get up" and others like that. I'm sure that if this is not already in use in Japan, it soon will be. They are doing a lot to assist their aging population.

        OTOH, if you are required to be monitored to get behind the wheel of your car, that could
      • Re: (Score:3, Insightful)

        RTFA

        Technology allowing constant monitoring of workers was previously limited to pilots, firefighters and Nasa astronauts. This is believed to be the first time a company has proposed developing such software for mainstream workplaces (emphasis mine).
        Of course people are going to overreact and rightly so - it is a privacy nightmare. I don't think it will ever actually be implemented but that never stops a company from patenting something does it.
    • I'm sure "chair throwing" will be overlooked. Well, at LEAST from the executive part of Microsoft.
  • by ironwill96 (736883) on Wednesday January 16 2008, @09:38AM (#22066182) Homepage Journal
    I think Microsoft probably has hundreds of patents for things they don't ever intend to actually make, but just in case someone else does they want to be there to make a buck off of licensing. I highly doubt that they actually think this type of software would currently be accepted in today's climate, at least not unless they call it something innovative like "The USA Health-watch Patriot Software". I've found that its important to include the word "Patriot" in all aspects of your life, it really just gets you instant approval to do whatever you want!

    Well, i'm off to use my iPatriot computer and drive my Patriot Chevy to the Patriot Meeting this afternoon. Come to think of it, thats probably why New England is winning so much, everyone else just needs to put Patriot in their team name!
    • by tha_mink (518151) on Wednesday January 16 2008, @09:48AM (#22066318)

      I think Microsoft probably has hundreds of patents for things they don't ever intend to actually make, but just in case someone else does they want to be there to make a buck off of licensing.
      Not only that, but I actually think this kind of software would have greater value in situations like airline pilots and freight train engineers. In fact, for freight train engineers, there exists an alarm system that sounds every 10 minutes that they need to manually reset. If they don't reset the alarm and it times out, then the brakes are applied, the train stops and emergency personnel are notified. So as far as that goes, I could see the value in this type of software for that type of operator.
  • by G4from128k (686170) on Wednesday January 16 2008, @09:40AM (#22066204)
    Given how much my blood pressure skyrockets under the influence of Word, Excel, and Powerpoint, I'm not sure that MS really will want this data due to liability issues. If MS collects data that shows that MS products reduce the health and wellbeing of users, that makes MS more culpable for those products. Of course, IANAL so maybe a new "not responsible for user's health" section of the the EULA will cover MS legally.
  • by Chrisq (894406) on Wednesday January 16 2008, @09:41AM (#22066230)
    The check on metabolism could be useful. Someone could die in this office and nobody would notice for a week.
  • by explosivejared (1186049) <hagan DOT jared AT gmail DOT com> on Wednesday January 16 2008, @09:42AM (#22066238)
    There's an easy way to game the system and get it to read out that you are functioning at near infinite productivity. The system is set to handle all motions that resemble throwing a chair as super-productive. I hear it is a zeroday that has to do with the model they used for peak effeciency.
  • by hansamurai (907719) <hansamurai@gmail.com> on Wednesday January 16 2008, @09:43AM (#22066258) Homepage Journal
    This reminds me of the chapter in Snow Crash that focuses on YT's mom's job for the feds. Federal employees have to constantly take lie detector tests and all emails have a suggested reading time. If the employee reads a note faster than expected, they're probably skimming and not taking in all the information. If the employee takes too long to read, then they're probably slow or distracted. It was a great chapter tucked into the middle of the book.
  • by jackpot777 (1159971) on Wednesday January 16 2008, @09:46AM (#22066286)
    So Microsoft will know if your heart races because you saw something you shouldn't have, because you saw something that reveals you know too much, and they'll know if you are trying to cover up your panic instead of exhibiting a "WTF is this?" response?

    Hmmmm.

    Reminds me of some bloke I heard about once. Winston, I think his name was. Got fed information about something he shouldn't have known about at work, so his employer tested him out by slipping him a photo showing a meeting that should never have taken place. Winston reacted with instinct instead of controlling his emotions, which were observed... which eventually led to his incarceration, torture, and psychological breaking. Once that had happened, he was done in.

    Funny story. Maybe someone should write a book about it. Or make a film.
  • by Malevolent Tester (1201209) * on Wednesday January 16 2008, @09:48AM (#22066316) Journal
    For once, I'll be glad to give IT help to our female temps.
  • by Entropius (188861) on Wednesday January 16 2008, @09:49AM (#22066332)
    ... knowing about the functioning of my kidneys!

    *yank*
  • by irexe (567524) on Wednesday January 16 2008, @09:59AM (#22066440)
    ....as a civillization, didn't we already pass this point more than a century ago [wikipedia.org]?
  • by MindPrison (864299) on Wednesday January 16 2008, @10:02AM (#22066484) Journal
    Security-Central: Looks like we have a dropper again..
    Monitor1: User death imminent.
    Monitor2: OK, notify MicroMorgue to fire up the incinerator, and dispatch two lawyers to deal with the family members. Send the wife a complimentary vista discount cupon.
    Monitor1: Wait, he moved...
    Monitor2: HOLD, ignore that MicroMorgue order and get the lawyers back to the Antitrust dep. again.
    Monitor1: Hes fine, great. Another buck saved, however Thompson in dep. 2 doesnt look entirely healthy.
    Monitor2: Inject 1500 MG of Vitamin-C in Subject 7271 Sector 1G, cubicle 1235.
    Security-Central: Injecting vitamin-C now, #1000001, (Blue Screen of Death)
    Monitor2: What the He..?
    Monitor1: Cr*p! The d*mn machine broke down during the vitamin-c injection.
    Monitor2: Uh, oh.... Thomson is running around naked, and thats no joystick...
    Monitor1: Run the backup servers and have him injected with 15 mg SleepWell 2000.
    Monitor2: The backup servers are runnin Linux...
    Monitor1: Were screwed!
  • by Ihlosi (895663) on Wednesday January 16 2008, @10:04AM (#22066494)
    ... when they pry them from my cold, dead hands.


    Oh wait ...

  • by smitth1276 (832902) on Wednesday January 16 2008, @10:07AM (#22066540)
    I suggest you all note that the only words quoted from the patent itself were "unique monitoring system" and "heart rate, galvanic skin response, EMG, brain signals, respiration rate, body temperature, movement facial movements, facial expressions and blood pressure"... I strongly suspect that there is a less-than-honest reason that the author saw fit selectively edit the excerpts in those particular places.

    You can leap to your paranoid conclusions based on nearly nothing, but I am going to go with the more reasonable, intelligent, thoughtful assumption that it is actually software to allow hospitals to more cheaply monitor patients using a PC-based solution--until I hear otherwise, of course. (Though I do think it reflects VERY poorly on most of you that you so willingly swallow whatever line the media feeds you.)
  • by 140Mandak262Jamuna (970587) on Wednesday January 16 2008, @10:08AM (#22066556) Journal
    Google announced that it is developing a monitoring program that is fully web based that runs on all platforms and claims this patent does not cover the web application. Open Source community cites numerous prior art to argue the patent will be null and void. The cited prior arts are:

    1. Dr Chaplin, Charles, Modern Times, 1932. 2. Mr Orwell, George, 1984, 1948.

  • by MECC (8478) on Wednesday January 16 2008, @10:09AM (#22066572)
    This brings on a new meaning to the phrase "fired due to a computer glitch".

  • by clckwrk (1220420) on Wednesday January 16 2008, @10:09AM (#22066576) Homepage
    Google employees build things like gmail and calendar during the 20% time, MS employee decide to build an employee monitoring system. Talk about having to eat your own dog food. These employees are like the kid that always reminded your teacher on Friday to assign homework.
  • by Original Replica (908688) on Wednesday January 16 2008, @10:15AM (#22066634) Journal
    This is s sign that both employers and employees have bought into the hierarchal structure of business a little too much. The employer is hiring you to do a task not purchasing your mind, body, and soul. Yet all to often that's what they are given, so all too often that's what they expect. i.e. How often is a boss who is a complete dick called "sir" or "Mr." and treated with deference? Are Unions the only people left who really understand and act on the fact that the bossman needs the employees more than the employees need him? Yes, "employees" is plural on purpose.
    My employer is quite right to monitor and judge the output and quality of my work, and when applicable to monitor how I effect the public image of the company and the work environment for my fellow employees. None of that includes my heart rate or my general state of health. I'm already being forced to contend with a nanny government, I don't need a nanny work environment as well.
  • Obligatory quote... (Score:4, Informative)

    by Vexler (127353) on Wednesday January 16 2008, @10:15AM (#22066644) Journal
    CAPCOM - GOLD
    - Uh, Thirteen. This is Houston. Jim, we just had a drop out
    on your biomed sensors?

    JIM LOVELL
    - I'm not wearing my biomed sensors, Houston.

    CAPCOM - GOLD
    - Okay, Jim. Copy that.

    DR. CHUCK (FLIGHT SURGEON)
    - Flight. Now I'm losing all three of them!

    GENE KRANTZ (FLIGHT DIRECTOR - WHITE)
    - It's just a little medical mutiny, Doc I'm sure the guys
    are still with us. Let's cut 'em some slack, okay?

  • by dpbsmith (263124) on Wednesday January 16 2008, @10:26AM (#22066788) Homepage
    ...and will this software be installed on their computers? To monitor their heart rate, body temperature, movement, facial expression and blood pressure?

    After all, "stress and frustration" have more serious consequences if they lead to bad decision-making.

    How about generals? How about the Commander-in-Chief? Isn't their "productivity, physical wellbeing and competence" important?

    Why do I somehow think that it is not going to be installed on any management machines... and that the stated rationales are pretexts?

  • What's the Baseline? (Score:4, Interesting)

    by superdan2k (135614) on Wednesday January 16 2008, @10:28AM (#22066824) Homepage Journal
    As an endurance athlete with a freakishly low resting heart rate (42 bpm), I can tell you that every time I go to a new doctor they freak right the hell out around the time of my first physical. They tell me that I have an enlarged left ventricle and that I "obviously have heart disease"... Doc? Did you notice that I'm also about 5% body fat, have ripped legs, and a funny-looking tan? Yes. I'm an endurance geek. Yes, this fucks up your baseline.

    When my heart rate is elevated due to office stress, it might jump into the 60s. This is going to screw with your readings.

    Furthermore, isn't this more-or-less just a wireless polygraph where you're looking at data without asking questions? Where the hell is the accuracy in that?
  • by NotQuiteReal (608241) on Wednesday January 16 2008, @10:38AM (#22066962) Journal
    Sure, physical attributes like heart rate, blood pressure, etc. might be a good indicator of physical "productivity", but I'd sure like to know how or if it correlates to the overall productivity of someone creating intellectual property.

    I am sure you can match biometric data to how many widgets are produced, or even if your driver is likely to be alert (e.g. performing at a higher safety level.) But how can you tell if they are writing good, persuasive prose for that proposal, or cranking out good code or buggy crap that is ultimately negative productivity?

    Collect all the data you want, just don't act on that data alone. You will probably find that different people are productive in different ways. One guy might produce 1/5 of his weekly product each day of the week and another might screw around reading Slashdot and watching YouTube, then produce an equal amount of work coding all night a couple of days a week.

    I think the utility of such monitoring will depend on the task at hand more than finding "perfectly productive" workers.

  • by elronxenu (117773) on Wednesday January 16 2008, @10:54AM (#22067222) Homepage
    ... and to enable peak physical monitoring, the employees will lie down in a tube filled with fluid. Monitoring connections will be attached at the back of the head. Regular nutrition will be available. *Note special conditions.

    * Special conditions: the employee agrees that any excess electricity generated by the employee in the patented chamber will be available for use by the Company, at no charge.

  • by giminy (94188) on Wednesday January 16 2008, @02:19PM (#22070142) Homepage Journal
    I don't think an employer really wants this. It may open them to an interesting liability avenue.

    Imaginary scenario:

    John Smith is sitting at his desk, typing away at the report for tomorrow's deadline. His blood pressure and heart rate spike momentarily, then calm down. His left arm becomes slightly numb, but he thinks nothing of this. About 20 minutes later, he drops dead.

    His family turns and sues Megacorp. Megacorp had access to his vital statistics, and should have noticed the warning signs that he was having a heart attack. Had the company acted upon these all-too-obvious signs, it would have saved John's life. The courts rule with Ms. Smith, and award damages of US$40M. Megacorp goes bankrupt.

    Reid.out
      • Re: (Score:3, Insightful)

        If I hadn't read a book I wouldn't comment on it. Cut and paste reviews are so obvious.
        • Re:1984 (Score:5, Interesting)

          by Klaus_1250 (987230) on Wednesday January 16 2008, @10:26AM (#22066786)

          Unfortunately, 80% of the people seem to be unable in seeing subtle nuances. In fact, I doubt that subtlety or nuance is part of their vocabulary.

          Of course, there is the 19% that does, but because they are the minority and generally express themselves in a subtle delicate and sophisticated manner, get ignored by the previous 80%.

          Leaves us with 1% left. They have read the book and see the projected future as either inevitable or a great opportunity. And figure it is best for 99% of the population if they control this "gradual attrition of human rights via subtle nuances and ideals put in place by the powers that be". Which happens to be them in the first place.

    • Re: (Score:3, Insightful)

      You're too optimistic. No matter how hard you set the threshold, you'll always find people willing to ruin their health just to keep a shitty job. Plus, bad product is always caused by bad employees, never by bad management.

      From experience, I'd say the only employee feedback that the HR directors understand well is waiting for them in the parking lot with a mask and a baseball bat, preferably with dozen of coworkers so you benefit from the emulation.
    • by tinkerton (199273) on Wednesday January 16 2008, @10:36AM (#22066942)
      1. monitor cardio and take turns visiting subject. The player achieving highest heart rate and blood pressure with the subject wins.

      2. the same, but now you're only allowed to use the phone.

      3. monitor keyboard activity. The goal now is to cause the longest possible pause without the subject leaving the cubicle.