Deloitte Rolls Out AI Chatbot To Employees (ft.com) 26
Deloitte is rolling out a generative AI chatbot to 75,000 employees across Europe and the Middle East to create power point presentations and write emails and code in an attempt to boost productivity. From a report: The Big Four accounting and consulting firm first launched the internal tool, called "PairD", in the UK in October, in the latest sign of professional services firms rushing to adopt AI. However, in a sign that the fledgling technology remains a work in progress, staff were cautioned that the new tool may produce inaccurate information about people, places and facts.
Users have been told to perform their own due diligence and quality assurance to validate the "accuracy and completeness" of the chatbot's output before using it for work, said a person familiar with the matter. Unlike rival firms, which have teamed up with major market players such as ChatGPT maker OpenAI and Harvey, Deloitte's AI chatbot was developed internally by the firm's AI institute. The roll out highlights how the professional services industry is increasingly adopting generative AI to automate tasks.
Users have been told to perform their own due diligence and quality assurance to validate the "accuracy and completeness" of the chatbot's output before using it for work, said a person familiar with the matter. Unlike rival firms, which have teamed up with major market players such as ChatGPT maker OpenAI and Harvey, Deloitte's AI chatbot was developed internally by the firm's AI institute. The roll out highlights how the professional services industry is increasingly adopting generative AI to automate tasks.
What could possibly go wrong? (Score:2)
Don't tell me, (Score:2)
A sleazy salesperson talked a PHB into buying hypeware.
Re:Don't tell me, (Score:4, Insightful)
Since this was Deloitte, their whole business is suckering people to give them money for software and services. Hypeware is critical to their business model.
Re:Don't tell me, (Score:4, Funny)
Since this was Deloitte, their whole business is suckering people to give them money for software and services. Hypeware is critical to their business model.
I liked it better when they Deloitte and Touche - then I could call them "Toilette and Douche" and people would get it.
No, "toilette" doesn't translate directly into "toilet", but the association is there. And everybody knows what a douche is, thanks to companies like Deloitte...
Whatâ(TM)s going to happen to⦠(Score:3)
Creativity, originality, and personal responsibility? To paraphrase a comment in a recent New York Times article âoedonâ(TM)t let your imagination shrink to the size of a mouseclickâ.
"boost productivity" - but for whom ? (Score:3)
Deloitte employees or the Deloitte customers who are going to have to waste time dealing with the mess that the AI generates ?
Re: (Score:2)
Not really. Nobody reads their reports anyways. That has always been a waste of time. You check that their logo is on it, you check they have the right title, and maybe you read the management summary.
parody (Score:2)
"PairD" is pronounced parody. It is a joke to think this will help get work done.
AI... (Score:5, Insightful)
Responsibility? in Putinini: Is not, is potato (Score:4, Interesting)
From Deloitte's web pages:
“Deloitte” is the brand under which tens of thousands of dedicated professionals in independent firms throughout the world collaborate to provide audit, consulting, financial advisory, risk management, tax and related services to select clients."
Now you can easily surmise what Deloitte's liability is when the bot hallucinates:
1. It wasn't our fault, that independent firm that did the audit, etc. is responsible. Take it up with them.
2. Our contracts with our independent firms expressly state that we bear no responsibility for anything we supply them with. It is their fault they cannot read.
3. Our bot is merely providing consultation services to our independent firms. It says right there in the agreement that anything the bot makes up is strictly their responsibility for not checking its answers.
Now stop bothering us, we have a quarterly report to get done.
I need AI at work (Score:3)
To watch all of these powerpoint presentations for me. I don't need any help in creating them!
Same as People? (Score:4, Insightful)
"...to perform their own due diligence and quality assurance to validate the "accuracy and completeness" of the chatbot's output before using it for work"
Isn't that the same way we treat our colleagues? Sure, we trust they're giving us correct info, but occasionally we find out they didn't, and it's our fault for not checking with more sources.
I don't see how this chatbot is different. Folks are going to have to verify anything that sounds fishy, whether it comes from a chatbot or a blood-bot. Compare those, and we have something to talk about.
Re: (Score:2)
Typical result "quality" for the Big 4. They are not paid for what they produce, they get paid for their name. Never have them do actual work.
Power point presentations and emails... (Score:3)
..most of which are worthless crap that managers confuse with real productive work
Now that workers have AI tools, their crap output will increase dramatically
Of course, there is always the danger that the volume of crap will accrete so rapidly that it collapses into a black hole of crap
In U.S. it would have been the HR department (Score:2)
HAHAH (Score:3)
Now you're your own Q&A too. GOOD LUCK.
Users have been told to perform their own due diligence and quality assurance to validate the "accuracy and completeness" of the chatbot's output before using it for work
I'd be dropping any contracts with these people asap, they're about to fuck your shit up efficiently.
Re: (Score:2)
The Big 4 do not get hired to produce results. They get hired to generate paper and put their name on it. If you need actual work done, stay far away from them.
How long before we can cut out the middleman (Score:3)
A bureaucracy-generating setup (Score:3)
So the consultants are just script readers now? (Score:3)
So even more crappy results? (Score:3)
Figures. They get paid for the name on the report, not for what is in it...
create PP presentations to boost productivity. (Score:2)
to create power point presentations and write emails and code in an attempt to boost productivity.
In an attempt to boost productivity, they should create an AI that converts a PowerPoint presentation to a single sheet, if not a single line, of readable text.
Need more details? Look at the footnotes with all of the cutsie graphs and smiling faces and fluff.
deloitte is saying what they do is not value added (Score:2)
The real news... (Score:2)
Deloitte spends so much time making useless powerpoint decks that they see a "productivity gain" in having an AI hallucinate those decks instead.
Why do I need Deloitte to do that?