Compare the Top Feedback Management Software using the curated list below to find the Best Feedback Management Software for your needs.
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Please also update our description as follows: Birdeye is the top-rated reputation, social media, and customer experience platform for local brands and multi-location businesses. Over 150,000 businesses leverage Birdeye’s AI-powered platform to get found online, improve online reputation, streamline social publishing, connect through digital channels, and deliver a wowing customer experience.
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Sogolytics, an experience management platform, allows companies to collect, analyze and use employee and customer data to drive business growth. Sogolytics is used by organizations across all industries to track interactions at all touchpoints with customers and employees. The best-in-class reporting delivers real-time, actionable insights that help to prevent and mitigate potential problems. SogoCX improves every aspect of a company's customer experience. This means improved conversion rates, simplified data management, and understanding customers to increase return on investment. Organizations can use SogoCX to measure key metrics like NPS, CSAT and CES. SogoEX software is used by organizations to collect and use data to improve engagement and reduce turnover. This platform allows HR and leadership to drive organizational changes through real-time feedback collection and employee engagement.
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Spidergap
Spidergap
Free 113 RatingsSpidergap is a powerful 360° feedback tool designed to help organizations turn employee feedback into meaningful development. Whether you’re an HR professional, manager, or consultant, Spidergap makes it easy to design customized assessments, generate clear and actionable reports, and guide employees toward real growth. Beyond software, Spidergap provides expert support to help you refine your feedback strategy, plan effectively, and measure ROI. From leadership development programs to performance reviews, Spidergap ensures that feedback drives real change. Join thousands of organizations using Spidergap to build a culture of continuous improvement. -
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SurveyLegend
SurveyLegend
$19.00 per user per month 1,807 RatingsSurveyLegend is the next generation of online surveys -- engaging, platform-independent, & beautiful. We empower individuals and companies to create beautiful, mobile-friendly surveys. You can create stunning surveys, forms and polls, polls, voting and questionnaires, NPS customer satisfaction, customer experience surveys, employee satisfaction surveys... using your computer or tablet. You can also customize the look of your survey with eye-catching graphics that are informative. Drag and drop is all you need to create questionnaires. It's never been easier to listen to customers, measure employee satisfaction, manage client experience, and maintain student & employee engagement. SurveyLegend is used by thousands of people all over the globe, including amazing companies like L'Oreal and Universal, Harvard, Greenpeace and Airbnb, as well as individuals and start-ups like CocaCola, Roche, Sony, Universal, Harvard, Greenpeace and Greenpeace. -
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A platform for managing Omni-channel Experiences. You can do more than just survey. Power-up your experience management programs. All touch points can have an omnichannel experience. All data in one location. You can customize and share email surveys to increase open-rates. You can customize the subject, body, or share from an email address you choose. White-label your emails, and share. For feedback, share a QR code that can be scannable. Share the code with respondents. Respondents can scan the code to access the survey and take it. Generate multiple unique survey links for sharing surveys. These links can be tracked and used to measure survey performance. You can white-label your survey by using Custom Domain. You can embed surveys to engage customers and visitors on your website. You can embed the survey as a popup card, chatbot on your website, or inline embed. Our mobile SDK allows you to quickly create surveys and collect actionable information.
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Intercom is an AI-driven customer service platform designed to help businesses deliver fast, personalized support across multiple communication channels. Established in 2011, the platform includes advanced AI-powered tools such as the Fin AI Agent for instant, automated responses, AI Copilot to assist support teams with real-time solutions, and AI Analyst for actionable insights. Serving over 25,000 companies worldwide—including major brands like Atlassian, Amazon, and Microsoft—Intercom facilitates over 500 million customer interactions each month. With a strong focus on innovation, the company continuously enhances customer engagement and support efficiency. Headquartered in San Francisco, Intercom also operates offices in Chicago, Dublin, Sydney, and London to support its global customer base.
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ProProfs Survey Maker
ProProfs
$7.97 per month 15 RatingsStart creating surveys quickly with our 100+ professionally designed templates. Create visually appealing surveys that customers won't be able to resist. Online survey creator. More than 50,000+ surveys have been created. Over 4 million respondents. All forms, scored surveys, and surveys are included. NPS surveys can be used to benchmark your performance and help you make better decisions. The easiest way to take online quizzes. 100K+ quizzes, 50 million quiz takers. Ask visitors questions without ever leaving your site. Quickly and easily gather information. Our free online survey creator includes 100+ pre-designed surveys templates. With 1,000,000+ pre-designed survey questions, you can always ask the right questions at just the right time. Use different question types to make your surveys more interesting and engaging. Add logos, themes, images, and images to make your surveys stand out. -
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All-in-one, highly customizable customer support and feedback software available in SaaS or on-Premise. - Community Feedback Software This tool helps you collect, organize, and manage your feedback and feature requests. Smart voting and commenting systems provide insights that can be used to create product development roadmaps. Analytics and Insightful Reports help you to assess the efficiency of your support team and analyze customers' experiences. -Help Desk for Ticketing The feature-rich ticketing system provides a way to manage tickets using customizable statuses and tasks, private notes, comments and reports, as well as Kanban Boards. Smart system automation and notification rules can help reduce the workload for your support team and save money.
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Businesses that are customer-centric want to know which issues are affecting their customers' journey. It's difficult to create a data-driven strategy to address these issues effectively. Keatext gives a head-start by analyzing feedback, generating AI-based suggestions on what to tackle first and delivering them in a report that is ready to share. Assess your customer experience strengths and weaknesses based on the impact they have on customer satisfaction. AI-based recommendations will bring you the most important issues. Get an executive summary using GPT's language-generation to deliver Keatext recommendations in a report that's ready to share. Monitor and discover trends in customer satisfaction with a customizable dashboard. Connect to your preferred platform such as Zendesk Surveymonkey ServiceNow Qualtrics.
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Informizely
Informizely
$59 per month 1 RatingSurvey your customers on your website, web apps, and emails to find out their "why". Informizely allows you to quickly gain valuable insights into the motives of your customers. To improve your website, products and services, as well as conversion rate. Get to know your customers better and gain deep insight into their motivations and experiences. Get powerful insights to help you create and improve products and websites that customers love and recommend. Increase sales, increase conversions and optimize conversion funnels. Build brand loyalty and improve retention. At the right time, show targeted pop-up and slide-in surveys on your website. Inline a survey on your website. It will automatically display when you scroll to view it. Get deep insights using full page questionnaires, distributed by a public link. In emails and web apps, embed NPS, CES and rating questions. -
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Customer.io
Customer.io
$150 per month 1 RatingCustomer.io is a customer engagement platform designed for organizations to create personalized customer journeys that engage, convert, and scale. Orchestrate messages across all channels, including email, in-app, SMS, push, and webhooks. Over 7,400+ companies, including Notion, Buffer, and Angi, rely on Customer.io to power their messaging needs. -
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Who likes to fill out surveys? No one. Feedier is an innovative platform that collects valuable feedback. Keep your leadership position and turn feedback into growth leverage. Make data-driven decisions to improve services and products. Innovative forms: With a unique model called S.I.R.A., you can quickly deploy innovative forms in just minutes. Measure Satisfaction, Collect valuable Insights and Reward to Create Loyalty, and finally push an Action To Create Engagement Get more responses You can encourage your participants to provide feedback by requesting highly targeted and unique feedback. This will not only make the experience more efficient and faster, but it also motivates them to share their opinions. Empower your data: Feedier act as data-hub. Connect cross-data from your services and applications to the feedback you collect. Segment the data that you need. Machine learning analysis allows you to go one step further in sentiment analysis. A platform for collaboration to infuse actions Give feedback to your teams, engage your participants, and export your data.
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Vetter Online Suggestion Box
Vetter
$99 per month 1 RatingEmployee suggestion systems must be easy to use or employees won't take part. This is bad for Vetter and for you. We have worked hard to make our software user-friendly. Get ideas from employees, implement them, and give credit where credit is due. Simple. These five core features will allow you to quickly gather and implement ideas. It is easy and quick to submit ideas. You can submit ideas on the computer or via our mobile apps. We have lots of options for customizing this form or changing the anonymous/not-anonymous settings, contact us to find out more. Employees are encouraged to share their views and participate in a friendly and open environment. Comments can lead to further breakthroughs. ...or, if you prefer, you can turn off the Rating/commenting function. We can also require that all Ideas be approved by Admins before they are made visible for Rating. -
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Feedbackly
Feedbackly
1 RatingFeedbackly is an all-in-one customer experience measurement and analytics platform. It allows you to automate the analysis and optimization of your entire Customer journey with behavioral targeting and intelligent automation. Feedbackly allows you to collect customer feedback from any channel, analyze it all, and then let smart integrations take care of your feedback. Feedbackly is the only CXM platform that allows you to measure Emotional Value Index (EVI®.) This gives insight into how customers' emotions affect revenue and churn throughout your customer journey. Our mission is to make companies happy. We ensure that our customers are happy. More than 95% of our customers remain with us. Feedbackly offers all the tools, methods and training necessary to attract and retain more customers with a better customer experience. -
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Chatlio for Slack
Chatlio
$29 per month 1 RatingThe first official chat app that integrates with Slack. Multiple users can be assisted simultaneously, unlike other chat apps. You can use the apps you already have on all devices. Chatlio is your complete customer service system. It easily integrates with your website and your Slack accounts. Chatlio allows you to chat with visitors without the need for additional software. Chatlio displays the location, time, browser, OS information, and current page of your customer. Chatlio allows you to modify the attributes of your chat widget, such as its shape, colors and labels. You can also have full control over the widget design with CSS access, which is included in all plans. Chatlio is your complete customer service system. It integrates easily into your website and your Slack accounts. Chat with visitors without the need for additional software. -
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Medallia allows users to engage in thoughtful and systematic ways through targeted surveys that are both digital and traditional. Our easy-to-implement survey solutions will ensure that you are gathering relevant and actionable data to make measurable customer impacts. Medallia's AI technology uses machine-learning to analyze structured and unstructured customer survey data. It can uncover sentiment, predict behavior, identify commonalities, and recommend actions to improve customer experiences. Create the most effective surveys to improve customer journeys. You can quickly manage innovation and change in every aspect of your experience management program, from design to emails, questions, and translations. Medallia surveys enable you to
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Influitive
Influitive
10 RatingsInfluitive allows customers, developers, partners, employees, and customers to join a community and complete challenges, referrals and product reviews. These challenges can be tailored to individuals or groups. They earn badges, points, and levels that allow them to redeem professional privileges and perks. You can easily visualize and report on all activities and the ROI. This integration also allows you to guide members through your marketing automation platform and CRM. -
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Document360
Kovai
contact us 38 RatingsDocument360 is a smart Knowledge base platform. With powerful AI features and advanced tools, it helps businesses create, manage, and share high-quality documentation for diverse use cases. Use Cases Knowledge Base for Customers and Teams Create a centralized knowledge hub with AI-powered search and auto-tagging to ensure quick answers and improved team productivity. Analytics help identify gaps and optimize content. IT Documentation (Including API Docs) Streamline technical documentation with markdown support, version control, and features for developers like code snippet embedding. AI ensures content is always accurate and relevant. Standard Operating Procedures (SOPs) Maintain consistent processes across teams with a central repository for SOPs. AI-driven categorization and content suggestions make creation and updates simple. User Manuals Design professional manuals with customization options, AI summarization, and localization tools to cater to diverse user needs. -
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SurveyLab is online survey software that can be used by Customer Experience, Marketing, Human Resources, or Digital teams. It is used by over 85,000 customers in 65 counties. It offers real-time feedback, multiuser, and multi-language support as well as advanced analytical tools, branding and integration. System offers full support for Customer Satisfaction Surveys (NPS, CES), Market Research, 360 Feedback and Employee Satisfaction.
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Pointerpro
Pointerpro
$33 per month 25 RatingsPointerpro, is a software platform that allows you to create your own online assessments with personalized reports and auto-generated reports. It lets you turn your expertise into a tool that delivers customized advice at scale. Discover why experts such as coaches, consultants, HR professionals, and marketers worldwide use Pointerpro for automated personalized advice delivery. Pointerpro is a great tool for automating your advisory business and generating leads. Seeing is believing. Get a 7-day trial of Pointerpro with all functionality to see how automation can help you automate your advice delivery -
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Software for User and Customer Feedback. Qualaroo Nudges™ allows you to survey your website visitors. Qualaroo makes it simple to survey specific users while they are looking at your brand, product, or service. Get actionable insights about your visitors based on their location on your site, their history of visits, and how much they have paid. You can choose from pre-made questions and templates, or create your own. For a more personal touch, customize Nudges with your company branding and colors. Because Qualaroo answers are instantaneous and provide context, they are 10x more valuable that email surveys. The responses to questions that you ask directly on your website or app are more valuable. You can pinpoint the exact time and target audience for your survey. Target customers based upon specific actions, behavior patterns, events and locations.
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Zonka Feedback allows you to collect customer feedback from multiple channels. Zonka is a multi-channel survey app that allows businesses and marketers to capture customer feedback, receive instant alerts, and gain valuable insights. Zonka is easy-to-use and set up for non-techies.
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QuestionPro is a leader in the online survey software space, approved by over 96% of reviewers online. This software helps you create, send, and analyze online surveys, forms, quizzes, and polls. Additional features let you further customize your survey experience and conduct advanced analyses. And for the times when you need a hand, QuestionPro is always available to help with industry leading 24 X 7 LiveChat for all users. QuestionPro contains 4 product editions - Essentials (the free forever version), Advanced (for single users), Team (for collaboration), and Research (with all premium features). Additional QuestionPro products exist as well for CX, Workforce, and more. Our survey tool contains hundreds of off-the-shelf surveys for you, plus 38+ question types to help you create the perfect questionnaire. After creation, you can then distribute the survey through numerous channels and methods to respondents, such as email, integrated pop-ups, SMS, and social sharing. With over 10 million users across 100 countries, QuestionPro is the survey partner of choice for Fortune 100 companies, academic institutions, small businesses, and individual researchers for 17+ years running.
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Without being overwhelmed by numbers, you can understand how visitors actually experience your site. Traditional web analytics tools allow you to analyze traffic data. Hotjar can show you the real behavior of your users on your site. But numbers alone won't tell you. Track Customer Satisfaction, Net Promoter Score (NPS®, & Voice Of Customer (VOC). Session Recordings can help you eliminate guesswork and show how customers are using your product. Empathize with your users to see where they are stuck. Take a look at user behavior and ask the right questions. Hotjar works on all major platforms. Visualize behavior – Understand what users want, need, and do on your website by visualizing their clicks, taps, and scrolling behavior. These are the strongest indicators of visitor motivation. You can see what your users see.
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Try all our features for free for 30 Days. Share the right information at the right time with your customers, in the moments that are most important to them. Live chat software allows you to communicate with your website visitors. You can also access real-time visitor analytics, contact history, and other details. These complementary tools provide insight into traffic trends, user experience and marketing campaign effectiveness. This information can be used to identify promising leads. Then, you can use the visitor alerts feature or trigger-based chat functionality, to capitalize on your most qualified prospects. This will result in more sales for your company. To have better conversations, you can use visitor analytics and your contact history. Pure Chat is ideal to help advanced sales and marketing teams connect with customers throughout their customer lifecycle using data and insights from chat conversations.
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Reputation.com
Reputation.com
1 RatingTransform feedback from likes, listings and comments into competitive advantage. Reputation is used by the world's most successful brands to build strong relationships with customers and communities. Online reputation management was invented by us and we are again leading the industry through our Reputation Experience Management platform (RXM). All in One Platform: From Reviews to Surveys and Social to Business Listings, Reputation platform gathers all your feedback into one platform. It also creates one tool that tracks all the metrics that are most important to you. Actionable Insights - Our advanced online reputation management platform provides companies with the tools to anticipate customer concerns and business needs. Your Data, Your Way: Create custom views and reports to discover what is most important. You can also import data from other sources to see everything in one location. -
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Enalyzer, the insight platform, allows everyone in your company, regardless of experience, to gather feedback, turn it into insights, and make informed decisions. To measure all touchpoints, create surveys and integrate Enalyzer with it. It is an intuitive, easy-to-use tool that anyone in your company can use without having to be data-savvy. Keep in touch with real-time data via reports. Share them with your managers to help everyone get the information they need. Choose from a variety of question types, and then use our powerful design tools for engaging surveys that will gather the data you need. You can measure all touchpoints and visualize the collected data with Enalyzer reports. There are many chart types to choose from. Advanced filtering and benchmarking options allow you to identify trends and areas for improvement so that you and your team can improve your business.
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Canny
Canny
$0 per monthDon't let ideas slip by the cracks. Use a dedicated customer feedback tool to collect, analyze, and organize feedback. Find out which features are most popular, filter feedback by impact and segment, and clarify your use cases. Don't waste your time building the wrong things. Get feedback and feature requests based upon priority. Add them to your roadmap and integrate with project management tools such as Jira. When you release a feature, automatically follow up with people. Keep the feedback loop open. Communicate what your team is up to. Announce new features to engage people. -
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Helprace
Helprace
$9.00/month/ user Helprace helps you create strong teams and happy customers. Helprace is a simple customer support software that provides integrated tools to provide top-notch customer service. These include ticketing, email management, customer community and feedback. -
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ReviewTrackers
ReviewTrackers
$69/location Reviewing your business allows you to see it through the eyes of potential customers. They will show you where your business is losing market share and how it compares to the competition. ReviewTrackers is dedicated to creating simple, useful technology that bridges between the customer and the brand. Our software helps businesses understand their customers better, build trust and uncover the insights that will help them grow their business. -
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CheckMarket
CheckMarket
$995 per yearSoftware for enterprise survey in 150 countries. You can conduct insightful surveys and get actionable feedback. Monitor employee experience (EX), customer experience (CX), and engagement. Close the loop using shareable reports, dashboards and alerts. The first step is collecting data. The real value lies within the efficiency of reporting. We provide real-time reporting to help you spot trends sooner and gain deep insight into your organization to improve processes. Once you have completed your report, share it with others. You can create different share links with different filters depending on what you want viewers see based on your operational data, hierarchy, and organization. Integrate with Slack and Zendesk API, CRM, CRM, and more. Unlimited users, works in 49 languages. L'Oreal and Toyota are some of the clients. Allegiance Bank, Sony and the Government of Canada are others. -
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zipBoard
zipBoard Tech.
$49/month ZipBoard is a visual review tool and bug tracking tool that allows teams to communicate visually. Visual annotation, feedback, bug tracking and Kanban/Spreadsheet are just a few of the features that zipBoard offers to help teams do their best work. Integrations with Slack and Jira, Microsoft Teams, LambdaTest allow agile teams to seamlessly add zipBoard into their workflows. -
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UserVoice
UserVoice
UserVoice is the leading platform for product feedback from B2B Software as A Service (SaaS). UserVoice integrates with your existing systems to add quantitative metrics to the qualitative feedback that you receive. Get feedback directly from your end users. You can easily capture feedback from customer-facing employees right from the place they work. Our Slack and Microsoft Teams integrations make it easy for your entire company to see what customers are saying. -
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LoopVOC
LoopVOC
$149 per monthCustomer feedback is more than just surveys. Customer feedback insights. All customer feedback from all channels is aggregated and analyzed in real-time with AI. This information is then delivered to SaaS leaders for better growth strategies using LoopVOC. All your customer feedback is gathered and analyzed together in one place. AI-powered text analytics provide customer insights, so you can spend less time looking for the problem and more time solving it. Your team can start immediately because our topic modeling is unique and specific to B2B SaaS. It's the real-time voice of your customer. There's no need to guess what customers want. Your team will have visibility into the most important risks and opportunities throughout the customer journey so they can identify and address them early. This will allow you to create a customer program that is both beneficial for your customers as well as your bottom line. -
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Beupify
Beupify
$11.96 per monthDo you want to grab customers' attention and keep them informed? Beupify offers a variety widgets that you can integrate into your website to notify customers about any updates to their product. The widgets are a great tool to increase your business value and conversion rates. They allow you to keep in touch with customers and build long-term relationships. Customer feedback can be used to improve your brand identity, increase conversion rates, and ultimately create long-term customer relationships. Beupify's targeted notification widgets and eye-catchy widgets make it easy to increase your business value. Beupify's eye-catchy widgets will update your customers with targeted notifications and targeted notifications. Your success is dependent on customer feedback. You need channels to collect task-based feedback from users and analyze their behavior. It will be a joy to see how your business grows, and how your product improves based upon the unique tools and collected feedback. -
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Rapidr
Rapidr
$19/month Rapidr allows you to incorporate customer feedback into product development. Analyze, collect, and organize feedback from different sources. Prioritize to determine which feedback has the greatest business impact. Close the feedback loop by notifying customers, creating a Roadmap, and/or a built-in Changelog. Rapidr is a unified customer feedback system that gives you all the tools you need to listen, analyze, and close the feedback loop. -
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Mesma
Mesma
$181.21 per monthA richer picture of quality will help you make informed and timely decisions. You can anticipate where quality improvement support is needed faster. Your quality improvement plans will be more effective and faster. With clear oversight and accountability. Improve is a collaborative approach to improvement planning that involves all employees. It allows you to share ownership and responsibility for improving your organization's performance with others. It allows you to set deadlines, track progress, and achieve the desired and actual impact. Observe supports trustful, collaborative and developmental observations of practice in any format, including learning walks, peer support, and personal reflection. Observe takes the burden out of creating, coordinating, and analysing observational activity. You can focus on sharing best practices and providing support when needed. -
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Sleekplan
Sleekplan
$15 per monthSleekplan is a one-stop solution for user feedback. It organizes user requests, brings feature voting boards, changelogs, roadmaps, and satisfaction surveys to you website. Create a central place to collect, track, and organize external and internal feedback. To make smart product decisions, define user attributes and create custom segments. Be sure to pursue your ideas and suggestions. Get feedback and discuss potential solutions. Facilitate support through interactive thread-based discussions instead of lengthy emails. You can keep the feedback flowing without interrupting your end users. Allow them to quickly and easily share their feedback within your web-based application -
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SightMill
SightMill
SightMill offers Net Promoter Score (NPS), survey software that helps organizations listen to customers and collect, analyze, and respond to customer feedback in order to improve their products and services. SightMill can be used by global multinationals and startups to provide flexible customer feedback and employee engagement solutions. It offers great value, is easy to use, and has a team that will help you get started. Send feedback surveys via email, SMS, or at training events. Automate the process by linking SightMill with your CRM or helpdesk system. Multilingual support for international organizations. Start gathering feedback right away with a free trial. -
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Retently
Retently
$39 per monthNPS Software for your business. Start collecting customer feedback by sending a simple Net Promoter Score® survey. Our automated survey platform will help increase response rates, collect actionable customer feedback, and maximize business growth. Multiple campaigns can be run to survey different audiences based on predefined schedules or events that were triggered in another application. You can combine email and in-app templates to reach customers on the channels that are most likely to respond to your surveys. You can personalize the survey templates' design and language and create a follow-up question that is based on the feedback. You can increase your response rate by using your domain and A/B testing subject lines. Also, have your audience verified for deliverability. Keep track of all the surveys sent to your audience. Workflows allow you to automate different processes and create unique scenarios. -
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Max Feedback
Max Feedback
$99.99 per monthEvery business wants satisfied customers. We want satisfied customers to tell others about your business. Max Feedback allows you to monitor what customers have to say about you online. If you want to capture more customer feedback but don't know where you should start, Max Feedback can help. Sign up now. You need people talking about your business on social media, whether you're a new or established business in a competitive marketplace. You might be wondering how to manage multiple online reviews. It doesn't have to. Our system integrates seamlessly with Yelp and Google and automates review requests. -
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EnjoyHQ
UserTesting
$25 per monthEverything you need for an effective research system. Centralize all your research data, improve collaboration and standardize your research process. Share your insights easily. Keep your classification system organized. It is easy to manage tags, properties, and labels. Data security and privacy compliance. Trusted by public and private companies around the globe. Analyze your data to create useful reports. Connect the dots between insights. You can find anything in seconds. You have hundreds of filters at your disposal. AI powered search that works. Standardize your research process by creating templates that everyone can use. Empower more people to do better research. Deep integrations give you real superpowers, access to customer feedback quickly and eliminate complicated Zapier workflows. No additional charges for uploading files of any size or format. Transform audio and video recordings into timestamped transcripts. Instant visibility of who is sharing insights. -
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Survio
Survio
$16.58/month/ user Survio is a powerful survey software that allows you to create beautiful surveys and get the most response. Modern design and professional-looking surveys that work on all devices. Join over 2 million satisfied customers in 190 countries. 19 question types -
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SmartSurvey
SmartSurvey
$25 per monthOnline surveys, forms, and questionnaires can be created to collect data and provide insight to help you make better decisions. Our customers trust our platform to collect and act upon data every day, from students and charities to businesses to public sector organizations. SmartSurvey has many features that will allow you to quickly reach respondents and collect feedback and opinions. All plans include unlimited surveys, a library with ready-made templates, and a wide variety of question types. Paid plans offer advanced logic and question types. Enterprise plans include advanced question types and logic, dashboards, and sophisticated custom variable options. With powerful distribution options, you can extend the reach of your survey. All plans include unique links that you can use to share, track, and track your surveys or embed them on your website. Our email tool allows you to send and track survey invitations for business plans and higher. -
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Qeryz
Qeryz
$15 per user per monthFor multiple responses, you can run a multiple choice survey. This is a great way to ask users about features, products, and menus. You can choose from a variety colors. You can also choose from a color palette if you want a more customized look. You can customize the look and feel of your survey with an infinite number colors. Your survey will work on any device, mobile or not. Qeryz is here to help you in this age mobile. Qeryz was designed to be as minimally intrusive as possible. We offer the option to place it on your website's lower-left or lower right. Capture your site's NPS and automatically calculate it. Our identifier feature allows you to automatically identify the respondents to your NPS survey. Textbox surveys are qualitative surveys that get to the heart of the matter. Run multi-part, miltiple choice surveys for your audience. Depending on the choices of your users, you can choose the next question. -
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Mopinion
Mopinion
$229/month All-in-One Software for Digital Channel Feedback Mopinion is a digital platform that helps digital enterprises listen, understand and act across all digital touchpoints (website, mobile, and email). Mopinion allows its users to create customisable online feedback form (including various CX metrics like NPS, CES and CSAT) and trigger them based upon rules such as mouse movement and time on page. It also allows for comprehensive visualisation via customisable dashboards, text analysis, and smart labeling. Users can use proactive alerts, role-based views, and connect to PM tools like Trello or Asana to receive feedback and collaborate with other members of your digital team. +Customisable feedback forms +Real-time statistics Integrations with +API +Various CX metrics +Text analytics +Advanced reporting capabilities Mopinion pricing starts at $35 USD/month -
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Survs
Enough Pepper
€19 per monthSurvs allows you to create professional surveys with your team. Its user-friendly interface and compelling features make it easy to get great feedback. Survs makes it easy to create questionnaires. It has a clean interface, beautiful themes and flexible options. You can collect responses via link, email, social networks, and right from your website. Collaborate with colleagues to create multi-user accounts. Assign different roles to account members. Create beautiful web reports that are flexible and share them with clients, colleagues, and the rest of your audience. -
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Prodsight
Product Insight
$100 per monthCustomer feedback can be analyzed across all channels, from support tickets to reviews. You can combine customer feedback from reviews, surveys, surveys, support tickets and other channels into one repository. Each piece of feedback will be automatically analyzed for sentiment and topics based on your taxonomy. Real-time insight into customer issues and requests to drive tangible improvements in your CX. All your feedback can be gathered in one place using all your favorite tools. Automatically analyze customer feedback, reviews, and support tickets. Prodsight automatically scans all your conversations and identifies the most important topics you should be following. Our AI suggests topics like cancellations, technical issues, and pricing complaints. You can create your own topics to track specific elements and features of your platform. To identify the root causes of issues, drill-down into sub-topics. -
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Critique
eZee Technosys
$15 per montheZee Critique, a reputation management software, tracks, maps and responds to all hotel reviews from all platforms. This gives bookers a clear picture of the hotel's service and gives them a sense of trust. -
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Savah App
Savah
$8 per monthAll-in-one design sharing, collaboration and workflow platform. Savah empowers teams with the ability to design amazing products. They can present their digital designs in real time, get feedback, and speed up design approval. Savah allows everyone to quickly transform their designs into interactive prototypes. You can quickly create interactive prototypes of high-fidelity and high-quality for any device, without having to write a single line code. Modern teams can use our solutions to create prototypes, share with stakeholders, and automate design and approval. Your high-fidelity design with transitions, gestures, and great design will impress no matter whether your app is for the web, tablet, phone, or smartwatch. It's easy to create your first prototype. -
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Emojics
Emojics
$14.00/month Emojics allows you to quickly and easily engage with your users and learn from them. Your users can give you valuable feedback quickly and easily, with fun reactions. You can get more user feedback quickly and easily to help you analyze your data better. You can analyze the feelings of your users in real-time and find out which products or content are most liked by them. - Get more leads and feedback from your users based upon their feelings - Reaction buttons make it easy for users to give and receive feedback. - Analyze users' emotions and determine which products or content are more popular with your audience - Get new data that will improve your content and products, and increase your growth -
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piHAPPINESS
piHAPPINESS
$49.99 per user per monthYou can quickly get a brilliant approach, smarter customer service and happier customers with a fast track. It takes only 30 seconds to capture the essential customer insights you need. The piHAPPINESS customer feedback tool is the fastest way for you to gauge customer satisfaction. The piHAPPINESS customer feedback app offers feedback-collecting Emoticons (NPS®, Dynamic Questionnaire, and feedback forms to track customers’ opinions and satisfaction levels. Our customer feedback platform allows you to increase your customer feedback response rates by dynamically changing the questions. Customers don't have to be annoyed by lengthy surveys. It is easy to create and customize questions according to your business needs. With effective customer feedback management, you can make your customers feel valued and cared for when they have any concerns, complaints or suggestions about your business. -
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Upvoty
Upvoty
$15 per monthInstant feedback Instantly better products Transform user feedback into product optimizations. Feedback boards with feature voting. You can use either public or private boards to collect user feedback. Your feedback is important! Share it with your users and let them know what's next. They will love you! Send them your latest launches and updates. -
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Feedbackify
Feedbackify
$19 per monthReal-time feedback from website visitors. Feedbackify is the fastest and easiest way to get feedback from website visitors. You can protect your brand by being the first person to find out about any problems on your website. Your visitors are your most valuable resource. Continuously listening is a way to measure and improve visitor satisfaction. You only need to sign up in 30 seconds and integrate in 5 minutes. Instant feedback with no registration is a huge advantage for your site visitors. It also leads to a significantly lower rate of feedback drop-out. Everything you need and nothing you don’t. We believe that conversations between customers and providers should be conducted in private to protect both your brand as well as your customer's privacy. Is it really worth your visitors leaving YOUR site to provide feedback about YOUR products or services? Feedbackify keeps your visitors on YOUR site. -
55
CYS
CYS Group
$290 per monthAll data and feedback from customers and employees can be merged into one software solution. CYS has been helping businesses improve their customer experience and their business results for over 15 years. We set out to create the best software for collecting, combining, and visualizing insights from customers and employees. Automatically collect feedback from customers, employees, and other users. Create audits, checklists, and more. Accessible on any device. You can integrate multiple data sources into one solution, and combine and manage data any way you like. All data can be used for Research and Visualization. You can create stunning insights with custom dashboards and cutting-edge infographics that use real-time data. They are available on any device. -
56
Pliik
pliik
$50 per monthIt is difficult to gather, analyze, and take action on feedback. Customer feedback is received through many channels. It then gets lost in the ages because it doesn't get consolidated. It can be time-consuming to grab feedback from different tools. Each platform has a different structure for feedback. You can get rid of the endless spreadsheet that no one ever reads. Manual tagging can be time-consuming. It is difficult to read, so no one ever reads it. Only build what your customers need. Profits can be increased by as much as 25% to 95% by increasing retention. Pliik connects to your customer communication tools and then automatically labels, stores, and organizes the feedback. Connect with the feedback tools that your team loves. Discuss the most important topics with your team and share your thoughts. Keep your feedback current. -
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Salesforce Feedback Management
Salesforce
$ 300 per 1,000 responsesYou can unify your feedback data and Salesforce data by mapping survey responses back into any Salesforce object. Automated follow-ups can be automatically initiated with the right person or team to resolve customer issues based on a single answer. You can create personalized surveys by combining Salesforce data, such as a case number and the name of the service rep, directly into your survey questions. Feedback data can be used to improve the world's best customer service software. To account for different customer journeys, create Lifecycle Maps. You can personalize each customer journey by identifying key points of interaction where feedback is most important and aligning specific surveys with those moments. To ensure accurate feedback, you can meet your customers right where they are. Salesforce Feedback Management allows you to survey customers via email, SMS, WhatsApp and Facebook. -
58
Qualtrics XM for Customer Experience
Qualtrics
Qualtrics' XM for Customer experience is the world's most flexible marketing platform to improve customer experience strategies. Qualtrics XM Customer Experience focuses on helping businesses increase customer loyalty and reduce customer churn. The platform provides tools to measure customer experience, establish baselines, predict customer trends and track progress in relation to baselines. Qualtrics XM Customer Experience is the most agile platform in the world for improving customer experience. It makes it easy for companies monitor, respond and improve each touchpoint along the journey of the customer. Qualtrics for Customer Experience helps companies create conversations with their customers, measure their experiences across touch-points and predict key experience factors. It also drives action throughout the organization. -
59
Lumoa
Lumoa
Lumoa is a customer intelligence platform that automatically generates customer insight that can help you make better investments and measure the impact of your investments using customer feedback. Lumoa is an easy-to-use platform that allows you to collect, analyze and act on customer feedback. You can create a customer-centric culture and listen to your customers. This will ensure that every decision in the company is made with the customer's best interests in mind. Lumoa's executive dashboard makes it easy to manage and monitor different customer journeys, customer touchpoints and sets of data. To compare performance between cards, you can create cards in your dashboard that represent specific locations, channels, or touchpoints. You can also access specific insights about that card. You can make the right decisions by understanding what your customers think about your product, business, or service. Lumoa lets you monitor your customer experience performance in real time. -
60
Review Wave
Review Wave
$299/month Review Wave is a cloud-based solution that manages reviews and reputations for chiropractors, dentists and veterinarians. Key features include customer ratings, patient engagement, 2-way messaging, 2-way texting and site monitoring. -
61
Nicereply
Nicereply
$39.00/month Online customer satisfaction survey software, including CSAT (Net Promoter Score®, (NPS), & Customer Effort score™, (CES 2.0). Nicereply assists hundreds of teams from companies such as Microsoft, Hubspot, Hubspot, and Buffer in measuring and improving their customer service. - Measure Customer Satisfaction, Net Promoter Score (NPS), and Customer Effort Scores (CES) per agent or team, or company-wide - Increase your survey response rate by 200% - View your CRM data and set triggers based there - Get 3x the feedback you get without having to send more emails You can customize both the look and the content of your surveys - Create reports, track KPIs, set goals and create them. -
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Kapture CX
Kapture CX
$39/month/ user Kapture is a powerful omnichannel Customer Experience Management platform powered by AI. It has a strong focus on customer service. Kapture adapts to changing customer expectations and transforms a good customer experience into a great one. Kapture's technology and teams are built from the ground up to focus on "the client". Built around hyper-personalization, Kapture brings context and intelligence to every resolution while keeping it extremely personalized making every customer feel valued and every resolution unique. Kapture has expertise in four key industries: Retail (offline and ecommerce), BFSI, Travel, Consumer durables (consumer products and appliances), and today, it helps 1000+ businesses across 16 countries create wonderful experiences for their customers. -
63
Khoros CX Insights
Khoros
This comprehensive solution provides a single view of all customer interactions to create exceptional customer experiences. Khoros CX Insights overlays all customer communication platforms, providing a single view of all customer comments and conversations. It also normalizes and classes the data to enable comprehensive CX analysis. All customer feedback and contact sources should be gathered. Each customer interaction will be classified using a taxonomy that is unique to your company. Visualize data down to the individual interaction with one application. Access data and insights across your organization is possible by making it easier. A customer-centric company should be able to access and analyze all customer interactions from one place. Customers today use every channel. Companies cannot afford to listen only to certain channels. -
64
Surveypal
Surveypal
Automating your data insights can save you hours each week. Quickly answer difficult questions, make better decisions, and improve your service process. Keep service costs down by responding quickly to changes in performance KPIs Find the root cause of service contacts and redirect future tickets to provide exceptional service. Demonstrate the value of your customer experience by demonstrating how your team has the greatest CX impact. These insights will help you identify the areas that need improvement. Discover the true reasons behind customer satisfaction, team performance, costs, and other factors that can affect your service. Are you ready to love coming to work and feel empowered at work? With insights, you can have more personalized 1:1 coaching and training. AI-generated insights platform to support customer service leaders. Eliminate random ticket reviews and put your focus on what is important. Find opportunities to improve your people, services, and products. -
65
LivePerson
LivePerson
LivePerson's Conversational Cloud is a preferred choice for some of the most innovative brands in the world. Our AI-powered Conversational Cloud made it possible to have over a billion brand - consumer conversations. We make it easy to make purchases and ask questions in the same messaging channels that consumers use every day. LiveEngage now has the Conversational Cloud, an AI-powered command centre for consumer conversations. Intent Manager allows you to see the intentions of your customers in real-time, as well as how well they are being fulfilled and those that can easily be automated. Create chatbots powered by AI that can work with human experts to fulfill the needs of your customers at scale. Conversation Builder is a simple and intuitive interface that allows you to create automated conversation flows. Conversation Manager is a dynamic workspace that allows you to interact with consumers and manage conversations. It is available on both desktop and mobile. -
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VoiceSifter
VoiceSifter
VoiceSifter allows employees to anonymously share feedback and gain valuable insights in real time. It is our mission to encourage diversity in businesses. You can ensure that all voices are heard when you offer anonymous feedback to employees. Unable to respond to anonymous feedback is a common problem. VoiceSifter allows employees to communicate in real time and VoiceSifter keeps them anonymous. Text messaging is the most accessible form of anonymous communication. It is quick. It's simple. It is also always available. Employees may feel intimidated by the idea of participating at work. By giving employees a way to communicate with you, whether they are at work or home, you can help them feel safer and increase their participation. It is frightening to pick up the phone and call someone. This creates another barrier to speaking out. -
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Forsta
Forsta
The most powerful, flexible and connected platform for experience & research. Forsta transcends data and methodological silos. All human experience is here. If it's valuable, it can be measured. You can use customizable surveys to get insight from any audience, whether it's small groups or large communities. You can access the data you need at any channel or touchpoint. Forsta is packed with the tools you need to get better data and deeper insights. So you can propel your business forward. If it's valuable, it's quantifiable. You can use customizable surveys or moderated online discussions to gain insight from any audience, from small groups to large communities. You can access the data you need at any channel or touchpoint. All your data can be consolidated onto one platform. You can see the stories behind statistics. Advanced analytics tools allow you to search, sort, and filter in any way that leads you to the answers. -
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zenloop
zenloop
Companies from many industries can use zenloop to collect, group, and analyze customer feedback received through different channels. The experience management platform automatically generates tailored and individual strategies to retain customers who are satisfied and to win back churning ones after analysing the feedback. zenloop helps companies identify growth drivers and pitfalls in their customer journey and turn satisfied customers into brand advocates and minimize revenue loss from churning clients. -
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Nolt
Nolt
Collect feedback in a central location that your users will love. It takes just a few clicks to create and share your roadmap. Communicate your big picture and prioritize feedback. Nolt works with tools you already use, such as Jira and Trello, Slack and many more. Keep using the apps that work for you. Your end-users will decide whether they can vote and contribute to the feedback board. They don't have to reveal their identities. You can reflect your brand and personality by using your company logo, a domain you already own, and changing the theme colors. Connect your existing user accounts automatically and see who is contributing to your feedback boards. You can make your feedback board public or private. You can choose the privacy setting that suits you best. You can create personalized workflows by storing all the data you need in one place. Nolt allows you to track anything. -
70
Famepilot
Famepilot Internet
Famepilot helps you organize your customer experience. Forward-thinking businesses around world use Famepilot to manage tons of feedback each year. 85% of customer interactions with you business now take place on your Google, Facebook and Twitter pages. Connect with customers who promote your brand online. Famepilot automates the customer feedback process. It captures your Net Promoter Score®, Sentiments over time, Testimonials, Online Reviews, and Online Reputation. Famepilot monitors your business activities on Google, Facebook, Twitter, 20+ review sites, and Twitter. This list is growing quickly. You can also suggest specific sites for your industry. All reviews posted online by customers can be reacted to via the Famepilot platform. Park comments for employees to respond. Do not leave any customer unanswered. -
71
UserReport
AudienceProject
UserReport is built on two simple widgets: a survey widget and a feedback widget. It can be integrated into your website or mobile app and allows you to interact directly with your users. You can learn who they are, what they want, and how you can improve. The survey installation is easy. Register, add your website, and then put the code snippet onto your website. Then sit back and wait for the results to show up! NPS is a measure of how much you are liked by users and what they think you could do better. Your NPS can be broken down by demographics with UserReport! UserReport has a lot of information that you can get about your users. What age they are, whether they have children, and if they like dogs and cats. Ask away! Google Analytics will tell you what your users are doing on the website. UserReport lets you know who your users are and what they want. Get valuable insights from your users by joining the two! -
72
Doorbell.io
Doorbell.io
$29 per monthCollect customer feedback Improve your product. Your customer feedback can be collected, managed and analyzed. In less than 2 minutes, you can add Doorbell to any website or mobile app. You can customize every aspect of the feedback form to suit your needs. Our team is small, so we can quickly fix any issues. Customers help us shape our roadmap. Doorbell integrates seamlessly with over 30 other services. You can receive customer feedback notifications via email, or the team chat app. You can collaborate with your team to analyze and manage the feedback you receive. -
73
Tatvam
Tatvam Insights
One of the most powerful Voice of Customer tools lets you explore the richness of customer feedback. Tatvam allows you to manage and analyze customer feedback comments via social media, online reviews and support emails. You can also report on all your customer feedback with Tatvam. Let your customers tell you what you should do to improve your customer experience. -
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unitQ
unitQ
Keep your fingers on the pulse of product quality. unitQ Monitor analyzes customer channels in over 100 languages, including Zendesk tickets and App Store reviews, to identify potential issues with your product in real-time. UnitQ Monitor allows you to listen to what your customers have to say about your product. Cross-channel monitoring unitQ Monitor scans, analyzes, and displays what customers say across various channels including the App Store and Zendesk, Reddit and Twitter. Global feedback and insights. Helpful insights don't just apply to one region. That is why we translate feedback in over 100 languages into English, and monitor on a global scale. Identify and address Quality Issues. Machine learning is used to analyze translated feedback and remove noise and false positives, revealing Quality Issues that otherwise would remain hidden. Q Monitor provides a dashboard that shows trending Quality Issues. -
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eTrusted
eTrusted
Continuous feedback is a great way to gauge the pulse of your brand. With the help of feedback data, foster a customer-centric culture. Active feedback management and marketable content can help you shape your company's reputation. When you ask someone (i.e. customer, supplier, agent, etc.) Feedback after an interaction with your company. This feedback will typically be at one or two touchpoints. It can include: purchase order and claim entry, product delivery, check out, service technician visit, and many other things. Each feedback is associated to someone who actually interacted with your company, making it authentic and valuable. Transactional feedback has the great advantage of capturing opinions as they change. People are more likely to change their mind about your organization if they have a reason. -
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Fydback
Fydback
$4.99 per 100 creditsFeedback to your team in a better way. AI can be used to generate precise, customized feedback. Based on the information provided, rate the recipient's skill level. The AI will generate feedback based upon the ratings. You can also add additional comments to customize the feedback. Please provide the recipient's details and the feedback that you would like to give. The AI will create customized feedback based upon the information you provide. Choose the language and tone for the feedback. You can customize the feedback by selecting from a range of languages and tones. Use AI to get instant feedback that will provide valuable insights and help your team grow. The options available within the app offer a greater level of detail and specificity. Simple and straightforward pricing. Pay only for what you use. No hidden fees or subscriptions. -
77
Pendo Feedback
Pendo
Pendo Feedback (formerly Receptive) Complete demand intelligence for the product. Create what your most valuable customers want most. At scale, capture and prioritize customer feature requests. Get clear information about the best places to optimize your product and user experience in each segment. To eliminate the guesswork from product planning and prioritization, quantify revenue opportunities. Identify common needs and gather feedback by feature, customer type, and user cohort. To facilitate consensus on priorities and better allocate developer and designer time, share reports. Align business priorities with demand and allocate resources to meet demand. Customers should know that their feedback was taken into consideration. Keep customers informed about the status of their requests, such as when they were delivered and whether any are still in progress. -
78
Formilla.com
Formilla.com
You can see your website traffic live, and where your visitors are located. You can see which pages they have visited, how long they have been on your site, as well as what browser and operating system they are using. High-targeted automatic email and in app messaging. Our super-simple email messaging keeps customers coming back. Set up a Helper Chat Bot™ to dramatically reduce support time. This bot automatically responds with AI to common visitor questions. Display custom messages to your website visitors automatically in many powerful scenarios. You can quickly access your saved replies by using keyboard shortcuts. You can transfer a chat in just two clicks and add a private note to your teammate. -
79
Prevue Assessments
Prevue HR Systems
Prevue's assessments have been backed by years worth of custom research by our occupational psychologists. Each test is subject to rigorous development and our researchers continually update the norms. Every assessment is validated, accurate, reliable, and verified by us. Prevue will give you consistent results that will help predict the future behavior of an employee. Stock options have become a popular method of compensating employees. Stock options are often used in start-ups and tech companies as a way to compensate for a salary. How can you balance the two for both current and potential employees? Employees are the most valuable asset of a company. The team's cohesiveness can make or break office dynamics, team happiness, productivity, and overall team harmony. When you are looking for candidates to hire, culture-fit is something you should be looking for. Let's discuss some important considerations when hiring for culture. -
80
CustomerICare
CustomerICare
Chat with customers via live chat to give your brand a voice. Use proactive chat to reach customers and increase your chances of high-value engagement. Your customers are not clones. You can create an individual experience for each visitor using advanced analytics and visitor targeting. -
81
Confirmit
Confirmit
We are the world's strongest visual insights engine. We help you transform data into insight and insights into stories that drive action. Confirmit was developed by insight professionals in Voice of the Customer and Voice of the Employee. It is a self-service technology that allows you to unlock powerful insights and create compelling stories that will drive action. Our visual insights engine is always on and designed to assist savvy insight professionals. You can quickly uncover deeper insights, inspire action and dominate your market. Our end-to-end solution streamlines your CX program. It centralizes data and transforms insights into visual stories that drive action. Our services are flexible and comprehensive, just like our technology. Break down barriers, provide mind-blowing insight, and drive action that turbocharges business! We are your partner, a part of your team, and will help you to use our solutions. -
82
GetFeedback
SurveyMonkey
Know your customers. Salesforce has created customer experience management specifically for Salesforce. Place customers at the heart of your business. To get 360-degree views of customer experience, seamlessly connect feedback data and Salesforce data. Salesforce stores feedback data so it is always current and can be used to make changes. Respond quickly to time-sensitive feedback and make the organizational changes that are important. You can improve your customer experience in days and not months. GetFeedback makes it easy for Salesforce experts and novices alike to create a CX program that works. Trusted worldwide by more than 10,000 top brands -
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hellonext
Hellonext.co
In minutes, you can create an account and begin collecting feedback via feedback boards. Everything works fast and everything is done in seconds. Upload logos, change brand colors, and add emojis to make Hellonext your brand. Everything is designed with you at the center. This is the most exciting part. This is where you share your feedback board with customers to begin gathering feedback. Check out our integrations directory to find prebuilt integrations for popular platforms, plugins, or API. You can create your own feedback boards to serve as your product's suggestion boxes, bug reporting tool, or simply your own feedback board. It's simple enough to use and easy to manage. Visually show your customers what you are doing. Let your business leads know why they should choose you. You can also customize Roadmap to become your sales driving tool. -
84
Hashtag Loyalty
Hashtag Loyalty
Hashtag loyalty helps you increase customer loyalty, customer retention, and revenue. First-party customer data via a touchpoint (e.g. feedback, reservation system, loyalty program) that adds value to your company and enhances the customer experience. Performance reports, actionable insights and customer segmentation provide insight into customer behaviour and preferences that will help you make important business decisions. Automated, targeted, and personalized communication with customers at scale based on their activity Real-time tracking of engagement performance and revenue generation. Trusted by more than 1000 businesses in 30 Indian cities, it helps to increase customer loyalty, customer retention, and revenue. To grow your business to the next level, you need to establish long-lasting, meaningful relationships with customers. A simple interface that allows each member of a company to understand and use the platform to its full potential. -
85
Sparq
Alida
Sparq is a platform for customer insights that uncovers actionable earned information. This relationship-based approach profiles customers at every interaction, resulting in richer customer insights. Actionable data points are generated from customer attributes such as motivation, preference, beliefs. Deeper insights are more valuable and can improve customer acquisition, retention, satisfaction, and acquisition. Progressive profiling provides customer insights that are unrivalled elsewhere. Sparq provides customers with the most current and up-to-date insights about customer preferences, priorities and buying habits. This information is obtained with consent. Every Vision Critical customer is assigned to a Customer Success Manager, who provides guidance on best practices in recruitment and engagement. This has been done over nearly 20 years in customer insights. -
86
Verint Predictive Modeling
Verint
Cause-and-effect insights can be a powerful tool when it comes to creating positive experiences. Business decision-making can become a guessing match without knowing which actions will produce real benefits. It is a waste of time and resources to rely on simple correlations or incomplete data. Verint Predictive Modeling can help. This innovative suite can deliver a 360 degree view of customer and employees experiences by measuring them at a variety touchpoints, and predicting how to improve them. With this information, you can make more informed decisions and improve your revenue, loyalty, retention and competitive advantage. -
87
Korrect
Korrect
$149 per monthKorrect is a simple tool for managing product feedback. It was designed for product teams that are working at scale and who listen to feedback from multiple channels. We discovered that transparency with customers and users is a key to customer loyalty, so we built stuff where you can create and maintain both an internal and public roadmap. -
88
PropFuel
PropFuel
We all have a simple formula that we use to connect with each other. It may be so natural that we don't even realize we are doing it. We ask a simple question, record the answer to give context, then act on it. Asking members questions about membership, your industry or current events can help you engage them. PropFuel helped us reach out to a group whose engagement dropped over the past year, in order to encourage renewals. Their functionality was also crucial in collecting information to guide future membership campaigns. PropFuel is more than just a platform for engagement. PropFuel provides services and support that guide your engagement strategy and ensure PropFuel's adoption across your organization. -
89
Antrika
Antrika
$59/month Welcome to Antrika. We are a leading innovator of customer feedback management software. We at Antrika understand the importance of customer feedback in shaping businesses and driving continual improvement. Our passion for delivering exceptional experiences to customers led us to develop cutting edge software that empowers companies to listen to, analyze and act on feedback from customers with precision and efficiency. -
90
Unbird
Unbird
Connect customer feedback quickly and easily. Connect Unbird with 9+ customer feedback sources. Smart tagging allows you to group similar feedback entries. Your feedback can be linked to ideas to help you prioritize what to build. To understand the top issues, generate feedback reports. When you release a new feature, automatically close the loop with customers and other stakeholders. Connect to your favorite apps easily to receive and analyze customer feedback in real-time. -
91
ResultsCX
ResultsCX
Customer experience (CX), is everything. In a digital world, the challenge is to shift focus from operational excellence to business outcomes. Prioritizing digital CX investments will maximize impact. We've helped global brands capture the value from exceptional customer experiences for more than 30 years. Our holistic approach to CX is measurable, whether it's aligning CX strategies with your objectives or deploying digitally-influenced customer journeys. Our solutions are a strategic business impact, combining skilled people with industry specific processes and advanced technology. They help you build competitive advantage and drive differentiation across three major pillars.
Feedback Management Software Overview
Feedback management software is a tool used by companies to collect, analyze and manage customer feedback. By using this type of software, businesses can track customer sentiment over time and make informed decisions about how best to improve their products, services or experiences.
Feedback management software can be used for many different purposes. For example, it can be used to understand customers’ experiences with your products or services on an individual level, as well as gaining insights into what areas customers are dissatisfied with so you can take remedial action. Additionally, the data collected through the platform can help identify opportunities for improvement in overall customer service strategies and processes.
On top of collecting feedback from customers, the software also gives businesses the ability to respond to feedback quickly and efficiently. This enables companies to proactively address any issues that may arise in a timely manner before they become bigger problems. The right type of software will also allow users to create automated workflows for responding to particular types of feedback or flagging urgent issues for immediate attention.
The features offered by different pieces of feedback management software vary widely depending on the provider and the plan you choose. Generally speaking though, most will offer some form of dashboard or reporting system that provides insight into incoming customer comments along with detailed analytics like sentiment analysis, NPS scores and more. Other features may include customizable survey templates that allow you to ask customers specific questions related to their experience; notifications every time someone leaves feedback so you know immediately when something needs attention; workflow automation capabilities; integration with existing CRM systems; security measures such as SSL encryption; integration with other major platforms like social media sites; multiple language support options; customizable branding features; mobile capabilities, etc.
Ultimately, having reliable feedback management software is essential for any business looking to get a better understanding of its customers’ needs and expectations in order to deliver improved experiences over time. By utilizing this type of software, businesses can quickly identify issues and take action to resolve them as well as recognize and reward areas or aspects that customers appreciate.
Why Use Feedback Management Software?
Feedback Management Software can be extremely beneficial for businesses. Here are some of the reasons to use it:
- Increased customer satisfaction: Feedback management software allows businesses to quickly and efficiently collect and analyze customer feedback, allowing them to identify areas needing improvement or change in order to better meet customer needs and expectations. This helps ensure customers have the best possible experience while interacting with the company, leading to increased satisfaction levels.
- Improved communication: The software makes it easier for companies to communicate with customers regarding their feedback, ensuring they are informed at all times on any changes being made or actions taken in response to their comments or concerns.
- Increased efficiency: With automated processes in place, businesses can focus more on actually implementing strategies based on customer feedback rather than spending time collecting and analyzing data manually. This not only saves valuable time but also improves productivity overall.
- Boosted team morale: By utilizing feedback management software, employees gain a greater understanding of how customers feel about their products and services which can help boost team moral when positive reviews come in from happy customers who are content with what they received from the company.
- Data-driven decisions: Having access to accurate and reliable customer feedback allows companies make data-driven decisions that will lead them towards success, rather than relying solely on assumptions or guesses concerning how customers feel about a product or service offered by the business.
- Improved customer retention: By taking the time to collect and analyze customer feedback, businesses gain better insight into the needs and wants of their customers which allows them to make necessary improvements or changes in order to retain current customers and attract new ones.
The Importance of Feedback Management Software
Feedback management software is an integral part of any business that wants to succeed and grow. In today’s competitive online marketplace, collecting and using feedback effectively is essential in order to stay ahead of the curve.
Feedback management software allows businesses to better understand their customers’ needs and expectations and use this knowledge to improve their products, services, or customer relationships. This software provides businesses with the ability to track how customers are responding to their brand on a daily basis. It can also provide insights into customer preferences, allowing businesses to tailor their approach accordingly and create plans for improvement where necessary.
Furthermore, feedback management solutions allow companies to monitor user satisfaction by surveying customers after each interaction, as well as tracking customer reviews over time. Being able to analyze customer surveys quickly and effectively can help identify issues before they become too serious and develop strategies for improving relation with those customers who are unhappy with the product or service provided by the business. This not only helps ensure customer satisfaction but also boosts customer loyalty.
Finally, this kind of software helps organizations save costs associated with traditional market research methods such as focus groups or telephone interviews since feedback is gathered more quickly through electronic means than if it had been done manually by surveyors travelling between physical locations interviewing potential respondents. This automatic analysis can be used in tandem with qualitative data collected from focus groups or interviews in order to gain a full picture of what customers think about a particular product or service before making changes that could further reduce costs down the line.
Overall, feedback management software is an invaluable tool that enables businesses to collect pertinent information about their target market faster and easier than ever before; allowing them to make informed decisions on how best serve customers while cutting down costs at the same time.
Features Offered by Feedback Management Software
- Automated Communications: Feedback management software provides automated communication features that allow businesses to send emails and text messages in bulk to customers for feedback requests. This helps ensure that all customers receive timely reminders and feedback calls-to-action that are tailored to their individual needs.
- Customizable Templates: Feedback management software offers customizable templates for customer surveys and other forms of feedback collection. This allows businesses to create customized forms that are better suited for their specific needs, making it easier to collect valuable insights from customers.
- Analytics & Reporting: Feedback management software includes analytics and reporting tools which allow businesses to gain insight into customer sentiment by tracking key performance indicators like response rate, completion time, open/click rates, etc. This feature makes it easy to understand how customers feel about a product or service, as well as track any changes over time.
- Dashboards & Insights: Dashboards and insights help provide an overview of customer feedback data in one central location so businesses can quickly identify trends and spot opportunities for improvement with ease. By using these dashboards, teams can get a better understanding of their customer base, allowing them to make more informed decisions when it comes to service improvements or rollouts of new products/services.
- Integration with Other Platforms: Many feedback management solutions come equipped with integrations for popular third-party platforms such as Salesforce, Oracle Service Cloud, Zendesk Support Center, Microsoft Dynamics CRM, and many more. These integrations make it quick and easy for teams to bring together customer data from multiple sources in order to gain deeper insights into the overall customer experience.
- Security & Privacy: Feedback management software is designed to keep customer data secure and private using advanced encryption technologies and other security measures. This ensures that sensitive customer feedback is always kept confidential, allowing businesses to have peace-of-mind when collecting feedback from their customers.
What Types of Users Can Benefit From Feedback Management Software?
- HR Professionals: HR professionals can benefit from feedback management software to collect and manage employee performance reviews, which help to guide important decisions such as salary adjustments, promotions, or disciplinary action.
- Project Managers: Project managers can use feedback management software to better manage their project teams and track the progress of tasks. Having easy access to feedback can also help project managers maximize efficiency and identify areas for improvement.
- Small Business Owners/Entrepreneurs: Feedback management software offers entrepreneurs an efficient way to monitor customer satisfaction and keep up with competitive trends in their industry. This allows them to make timely product changes accordingly and optimize user experience.
- Managers/Team Leaders: With feedback management software, managers are able to assess team performance more accurately and recognize the achievements of their team members. Additionally, they can get a sense of how effective their leadership is by tracking employee feedback over time.
- Employees: Employees benefit from being able to provide anonymous feedback directly through the system without fear of consequences or retribution. Employee input enables employers to create more engaging work environments that foster productivity and morale.
- Customers: Through feedback management software, customers are able to effectively communicate their experiences both positively and constructively. This allows companies to quickly identify potential issues, address customer concerns, and make improvements that ensure customer satisfaction.
How Much Does Feedback Management Software Cost?
The cost of feedback management software can vary depending on the provider, features, and type of implementation (cloud-based vs. self-hosted). Generally speaking, cloud-based solutions tend to be more expensive due to the hosting costs involved. For example, a basic cloud-based package may start at around $30 per month, while more comprehensive plans may cost upwards of $100 or more per month. On the other hand, a self-hosted version can be cheaper up front initially since there are fewer ongoing monthly fees; however it will likely require more time to set up and maintain over time than its cloud counterpart. Moreover, if you opt for additional services from your provider such as training or support then these costs should also be factored into your decision. Ultimately it comes down to each business' unique needs and budget when deciding which option best suits their requirements.
Risks To Be Aware of Regarding Feedback Management Software
- Data Security: Feedback management software stores customer information, making it vulnerable to security threats such as hackers or unauthorized access. This data can be stolen and used for malicious purposes.
- Downtime: Unexpected downtime can cause delays in accessing customer feedback, affecting the performance of the software and leading to disruption of services.
- Compatibility Issues: As technology advances, older versions of feedback management software may not be compatible with new operating systems or other applications. Disruption of services results if issues are not addressed quickly.
- Outdated Features: Without regular updates, features may become outdated or obsolete as technology advances; limiting its capabilities and potentially leaving customers dissatisfied.
- Poor User Experience: If the software is poorly designed or has too many features that make it difficult to use, customers may find it confusing and frustration leading to a negative user experience.
- High Implementation Cost: Setting up feedback management software can be costly due to the license fees and cost of training staff. Further costs may arise from customization or additional features that are needed.
- Privacy: If a security breach occurs, customers’ personal information may be exposed and put at risk. This can lead to legal action or reputational damage for the business.
Types of Software That Feedback Management Software Integrates With
Feedback management software can integrate with a variety of different types of software. This includes customer relationship management (CRM) software, which helps to keep track of customer information and interactions; social media management tools, which allow companies to monitor engagement on their social media channels for feedback-related posts; analytics tools, which provide data about customer sentiment and trends; survey tools, which collect consumer responses in an organized way; webinars and virtual events software, allowing companies to connect with customers directly to capture live feedback at scale; and task management software that helps manage requests or issues raised by customers. All of these components help a company better assess the feedback they are receiving from their customers so they can act quickly on it.
Questions To Ask Related To Feedback Management Software
- What type of feedback does the software support? Will it work for customer surveys, employee reviews, and other types of feedback?
- Can the software be customized to meet my exact needs?
- Does the software have reporting features so I can track trends over time?
- Is there an option to integrate with existing systems such as customer service/CRM programs or analytics tools?
- How secure is the data that is stored in the system, and what privacy measures are taken to protect those using the system?
- How easy is it to set up and configure the system once installed onsite or remotely hosted by a cloud provider?
- Is there a mobile application available for collecting feedback on-the-go?
- How easy is it for users (customers, employees) to submit their own feedback online without needing any technical knowledge or skills?
- What customer service options are available with this system when problems arise during setup or use of the program(s)?
- Do you offer any specialized training for me and my team members who will be using this solution regularly?