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SurveyLab Description

SurveyLab is online survey software that can be used by Customer Experience, Marketing, Human Resources, or Digital teams. It is used by over 85,000 customers in 65 counties. It offers real-time feedback, multiuser, and multi-language support as well as advanced analytical tools, branding and integration.

System offers full support for Customer Satisfaction Surveys (NPS, CES), Market Research, 360 Feedback and Employee Satisfaction.

Pricing

Pricing Starts At:
$49.00/month
Free Version:
Yes
Free Trial:
Yes

Integrations

Reviews - 13 Verified Reviews

Total
ease
features
design
support

Company Details

Company:
SurveyLab
Year Founded:
2009
Headquarters:
Poland
Website:
www.surveylab.com
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Product Details

Platforms
SaaS
iPhone
iPad
Android
Type of Training
Documentation
Live Online
Webinars
In Person
Videos
Customer Support
Phone Support
Online

SurveyLab Features and Options

Survey Software

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Polling Software

Data Analysis Tools
Email Distribution
Feedback Collection
Live Results Tracking
Multiple Question Types
Online Polling
Phone Polling
Presentation Tools
Q & A
SMS Polling
Skip Logic
Supports Audio / Images / Video

Customer Experience Software

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Market Research Software

Benchmarking
Compensation Management
Data Management
Email / Online
Face-to-Face
Panel Management
Paper-Based
Phone-Based
Sample Management
Statistical Analysis
Survey Management

360 Degree Feedback Software

Dashboard
Feedback / Surveys
Progress Tracking
Question Library
Rater Selection
Self Service Portal
Supports External Reviewers

Pre-employment Testing Software

Aptitude Testing
Candidate Comparison
Candidate Management
Customizable Tests
Online Testing
Personality Testing
Pre-made Test Library
Real Time Reporting
Skill Testing
Test Authoring
Workflow Management

Customer Satisfaction Software

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Forms Automation Software

Approval Process Control
Archiving & Retention
Collaboration
Document Indexing
Drag & Drop
Full Text Search
Remote Document Access
Rules-Based Workflow
Text Editing
Version Control

SurveyLab Lists

  • Name: Ibrahim S.
    Job Title: Associate Software Developer
    Length of product use: 1-2 Years
    Used How Often?: Weekly
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    SurveyLab provides result-oriented surveys.

    Date: Oct 04 2021

    Summary: SurveyLab is one of the best tool to create surveys that are fun to attempt and easy to make. It allows the user to customize the surveys according to the theme and topic of the survey.

    Positive: 1. SurveyLab can be easily integrated with third-party application for more features.
    2. The surveys created on Survey Lab are intuitive and fun to attempt by the user.
    3. The creation of surveys does not take a lot of time.
    4. The user interface is user-friendly.

    Negative: 1. Honestly, I haven't found any con of this software in my usage, it does what it claims.

    Read More...
  • Name: Shagun M.
    Job Title: Psychologist
    Length of product use: 6-12 Months
    Used How Often?: Daily
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Make quality forms easily

    Date: Jun 01 2021

    Summary: I have used it to make wonderful form for my patients.
    You can add sub question and options as well.
    The data processing is optimised.
    You can make multiple forms at ease.

    Positive: The sample forms gets updated regularly.
    Data accuracy is very high.
    Everything can be monitored while form is active.
    It has very precise colour scheme.

    Negative: It is new in the market.
    It doesn't have trial version.

    Read More...
  • Name: Hifza A.
    Job Title: News Writer
    Length of product use: 1-2 Years
    Used How Often?: Weekly
    Role: User
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Feedback Guru

    Date: May 25 2021

    Summary: Monitoring data in real time helps you know if you need to make changes in the form or not.
    It has beautiful interface.
    All the supporting tools are effective.

    Positive: I have used a lot of platforms to make feedbacks but my finest experience was with this platform.
    You get all the necessary tools at one place.
    It has templates to help you.
    You can send it to anyone.

    Negative: I am using it since last year and I have not felt any major issues with it.

    Read More...
  • Name: Jake H.
    Job Title: Inspector
    Length of product use: 1-2 Years
    Used How Often?: Weekly
    Role: User
    Organization Size: 20,000 or More
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Know what people wants to say

    Date: May 24 2021

    Summary: You can use it to make the best and easy feedback forms.
    Tools are well organised and fulfil all your needs.
    You can make nearly all kind of feedback forms.

    Positive: I have been using it to take feedbacks, it helps me know what are the things my coworker wants and what are changes I need to make in the working environment.
    It is easy and very handy.
    Tools are really helpful.

    Negative: Not that famous and needs a few modifications in the user-interface.
    Price is nice but should involve more things.

    Read More...
  • Name: Hira N.
    Job Title: Lab assistant
    Length of product use: 2+ Years
    Used How Often?: Weekly
    Role: User, Administrator
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Seamless and Optimized

    Date: May 15 2021

    Summary: It is way better than any other survey form maker due to its generic and user-friendly interface.
    You can analyse and make changes in form in real-time.
    It is the most affordable in the market.

    Positive: It is straightforward to use.
    It can be integrated with other software.
    It is simpler yet effective than other form makers.
    Demo forms and samples are provided for all kind of forms.

    Negative: Data interpretation should be more pictorial.
    The price must be revised to a more reasonable amount.

    Read More...
  • Name: Divya C.
    Job Title: Chief Director
    Length of product use: 1-2 Years
    Used How Often?: Weekly
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Best way for Data Collection

    Date: May 15 2021

    Summary: The best thing about it is that you can use it as a plugin in many days to day applications.
    It has amazing addons to make feedback forms detailed without making it bothering.

    Positive: It can be used to make a well-structured feedback form with just one click.
    There are predesigned forms for all sort of categories.
    It gives accurate and detailed results of all surveys.
    I have been using it for making effective forms in no time.

    Negative: Price could be more reasonable.
    The trial version should have more features.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: Director of Program Management
    Length of product use: 6-12 Months
    Used How Often?: Monthly
    Role: User, Deployment
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Best Survey tool, to collect user feedbacks

    Edited: Oct 23 2020

    Summary: SurveyLab is productive software to collect user feedbacks using its survey builder.
    With SurveyLabs you can build flexible surveys without HTML and also integrate with Zendesk support to directly collect feedbacks from the support page.

    Positive: It doesn't require any HTML coding to build surveys.
    Integrates with Zendesk to collect feedbacks direct from the support page.
    Minimal and intuitive Surveys, which makes surveys interesting.

    Negative: The custom header and brand logo have many limitations.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: Data analyst
    Length of product use: 6-12 Months
    Used How Often?: Weekly
    Role: User
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Excellent Survey platform

    Edited: Aug 27 2020

    Summary: It is the best survey builder platform. Overall I use SurveyLab I create an online survey without any coding. The survey UI and templates have very professional designs. It's integration with Zendesk is the best.

    Positive: Here are the things I liked about SurveyLab:
    * Zendesk and Salesforce integration.
    * Powerful Survey builder tool.
    * Professional pre-built templates.
    * Best to create a customer experience and research surveys.

    Negative: No cons, it's n outstanding survey platform.

    Read More...
  • Name: Ramesh S.
    Job Title: Senior Technical Support
    Length of product use: Less than 6 months
    Used How Often?: Weekly
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Easy and Effortless Survey

    Edited: Jul 09 2020

    Summary: SurveyLab is a survey tool to get feedback and user experience form, users. We are very impressed with its functionally and easy to build the structure. It's a great platform.

    Positive: #1- It helps to gather information about user experience using it's Survey.
    #2- Very easy and well structured platform
    #3- Its have built-in CRM and helpdesk functionality to use.

    Negative: #1- We had a very positive experience with this platform.

    Read More...
  • Name: Jimmy S.
    Job Title: PM
    Length of product use: 2+ Years
    Used How Often?: Monthly
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Great tool for 360 Feedback

    Date: Oct 31 2019

    Summary: Great software for 360 Feedback and Satisfactions Surveys. I strongly recommend it. Not only for HR teams.

    Positive: Great software for 360 Feedback surveys. System provides easy way to manage contacts and allows people that provide assessment to see all contact that are waiting for the review. This is amazing, as 360 surveys usually take over a month and require multiples surveys to be completed by each participant.

    Negative: Don't find any. Support team is very responsive which is additional plus.

    Read More...
  • Name: Anna B.
    Job Title: PM
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: User
    Organization Size: 5,000 - 9,999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Great survey software

    Date: Aug 08 2019

    Summary: The software just does the job. I highly recommend it.

    Positive: MySurveyLab is easy to use. I was able to create a survey in minutest without a need to read manual. This is a great thing. The surveys look great on any device.

    Negative: I can't find any.

    Read More...
  • Name: Mikael R.
    Job Title: Scholar
    Length of product use: 1-2 Years
    Used How Often?: Weekly
    Role: User
    Organization Size: 500 - 999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Get survey done in one click

    Date: Jun 23 2021

    Summary: You can make a perfect looking, high quality and interactive form from it.
    It has very useful tools.
    You can interpret and view data collected in real-time.
    Trust worthy in terms of data accuracy.

    Positive: It can be share over any social media.
    It has the most responsive interface.
    It let you make forms from templates and sample designs.
    I have been making forms for getting feedback.
    You will get accurate data from it.

    Negative: No cons as per say but it could have more user friendly dashboard.

    Read More...
  • Name: Alishbah N.
    Job Title: Receptionist
    Length of product use: 1-2 Years
    Used How Often?: Weekly
    Role: User
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Collect feedback like a pro

    Date: May 21 2021

    Summary: I have been using it to improve drawbacks of my administration.
    It gives you most reliable data in such a format like data it telling its own story.
    You need not to roam, you get everything on dashboard.

    Positive: You get everyone's feedback at one place which can be categorised and stored accordingly.
    You can share it via email or link which makes it easy to spread.
    No knowledge of technology needed to use it.
    The data collected by it, can be trusted with no doubts.

    Negative: It has a good price.
    Nothing to complaint but interface could be more fun.

    Read More...