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SurveySparrow Description

A platform for managing Omni-channel Experiences. You can do more than just survey. Power-up your experience management programs. All touch points can have an omnichannel experience. All data in one location. You can customize and share email surveys to increase open-rates. You can customize the subject, body, or share from an email address you choose. White-label your emails, and share. For feedback, share a QR code that can be scannable. Share the code with respondents. Respondents can scan the code to access the survey and take it. Generate multiple unique survey links for sharing surveys. These links can be tracked and used to measure survey performance. You can white-label your survey by using Custom Domain. You can embed surveys to engage customers and visitors on your website. You can embed the survey as a popup card, chatbot on your website, or inline embed. Our mobile SDK allows you to quickly create surveys and collect actionable information.

Pricing

Pricing Starts At:
$19.00/month/5,000 responses
Pricing Information:
We also have different custom pricing for our Customer Experience and 360 Feedback plans. We also offer custom pricing for clients based on requirements
Free Version:
Yes
Free Trial:
Yes

Integrations

API:
Yes, SurveySparrow has an API

Reviews - 7 Verified Reviews

Total
ease
features
design
support

Company Details

Company:
SurveySparrow
Year Founded:
2017
Headquarters:
United States
Website:
surveysparrow.com
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Product Details

Platforms
SaaS
Type of Training
Documentation
Live Online
In Person
Customer Support
24/7 Live Support
Online

SurveySparrow Features and Options

Survey Software

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Online Form Builders

Artificial Intelligence
Assign Roles / Permissions
Collaboration Tools
Conversational Forms
Data Tables
Drag & Drop / No Code
Export to PDF
HIPAA Compliant
Import Existing Forms
Mobile Forms
Offline Forms
Pre-made Templates
Quizzes / Questionnaires
Reporting / Data Visualization
Signup Forms
Surveys

Experience Management Software

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Feedback Software

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

SMS Survey Software

Alerts / Notifications
Analytics / Reporting
Audience Targeting
Campaign Management
Contact Management
Customizable Templates
Keyword Tracking
MMS
Mass Texting
Message Personalization
Scheduled Messaging
Survey Builder
Template Management

Customer Experience Software

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Market Research Software

Benchmarking
Compensation Management
Data Management
Email / Online
Face-to-Face
Panel Management
Paper-Based
Phone-Based
Sample Management
Statistical Analysis
Survey Management

360 Degree Feedback Software

Dashboard
Feedback / Surveys
Progress Tracking
Question Library
Rater Selection
Self Service Portal
Supports External Reviewers

Chatbot Software

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Employee Engagement Software

Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Feedback Management
Goal Management
Health & Wellness Programs
Performance Management
Pulse Surveys

Customer Satisfaction Software

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Customer Engagement Software

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

SurveySparrow Lists

SurveySparrow User Reviews

Write a Review
  • Name: Anonymous (Verified)
    Job Title: Operations and Marketing Analyst
    Length of product use: 1-2 Years
    Used How Often?: Weekly
    Role: User, Administrator, Deployment
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Develop Surveys without coding

    Edited: Nov 06 2020

    Summary: SurveySparrow is a great platform for developing surveys without any coding. It is categorized into many different ways to develop surveys. It's very robust and simple in use.

    Positive: Survey Sparrow is a pretty intuitive No-code survey form builder with a strategic insight collector. It supports multiple usages of survey building, especially we are using for marketing research and customer feedback. It was easy and took very little time to develop.

    Negative: Got good results from SurveySparrow. It's a nice platform. No cons.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: Public Relations Coordinator
    Length of product use: 1-2 Years
    Used How Often?: Weekly
    Role: User, Deployment
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Simple Survey Builder

    Edited: Oct 15 2020

    Summary: We are very much relying on SurveySparrow to create surveys. It helps to eliminate the manual coding efforts of the survey into easy drag and drop building. It gives us the power to collect our user's thoughts and experiences with our service.

    Positive: You can create or build surveys with zero codings. It doesn't have any complexity. No learning curve required. It creates intuitive surveys to collect thoughts from users. Free trial also available. It requires a simple drag and drop build and customize surveys.

    Negative: No cons. Collected data visualization is not the best as others.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: Manager
    Length of product use: 6-12 Months
    Used How Often?: Weekly
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Productive Survey building tool

    Date: Aug 26 2020

    Summary: SurveySparrow is a very handy survey builder tool. It offers an intuitive platform to collect data or feedback from clients. It's a very simple and practical platform to build mobile supported surveys. Easy drag and drop to create surveys.

    Positive: It offers a great feature to build as a required survey site. Its templates are very appealing. Drag and drop to build. It also offers centralized data collection to analyze the feedbacks better.

    Negative: It worked great for me. Nothing to share about cons.

    Read More...
  • Name: Ramesh S.
    Job Title: Senior Technical Support
    Length of product use: 1-2 Years
    Used How Often?: Monthly
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Acknowledgment Survey

    Date: Jul 20 2020

    Summary: It's a very intuitive tool that enables our business to send a survey to acknowledge customer experience and thoughts about our business. The user-end experience is great and easy to fill out surveys.

    Positive: #1- Drag and drop survey builder.
    #2- Best to acknowledge the customer experience and their understandings.
    #3- Mobile version support and multi-channel data resources.

    Negative: #1-Its easy to create a business survey. Overall positive experience.

    Read More...
  • Name: Chet N.
    Job Title: CEO
    Length of product use: 1-2 Years
    Used How Often?: Weekly
    Role: User, Administrator, Deployment
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Cool way for forms.

    Date: Apr 21 2020

    Summary: Overall it's a powerful tool. I like how it integrates so well and provides a clean interface to use.

    Positive: It's easy to set up and work with data forms. It has a very clean design and works extremely well and clear.

    Negative: It's a little tricky on the dashboard but after playing around you figure it out.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: SMM Manager
    Length of product use: Free Trial
    Used How Often?: Weekly
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Powerful survey forms

    Date: Aug 23 2020

    Summary: Provides QR code for sharing and collecting feedbacks. Optimise our customer journey. Increases productivity and engage our employees for developing high performance culture. Very much secure and reliable software.

    Positive: SurveySparrow is an all in one solution. This software not just do the surveys but also manage it. Provides various survey forms like feedback forms and classic forms. Customisable features. Very easy to use. 14 days free trial is available. Analysis text and sentiments.

    Negative: This software simplifies our work. Easy to understand and use. No dislikes.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: Software Developer
    Length of product use: 6-12 Months
    Used How Often?: Monthly
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Good survey platform

    Date: Jun 27 2020

    Summary: SurveySparrow is a simple to use platform which lets you build professional looking surveys in no time. It may lack in some advanced features but the simplicity of platform makes up for it.

    Positive: Easy to use
    Great dashboard for easy management
    Highly customizable surveys
    Ready to use survey templates & question lists
    Online or Offline surveys
    Lots of integrations

    Negative: Quality of templates & default questions should be increased.
    Needs better analytics features.

    Read More...