Keatext Description

Businesses that are customer-centric want to know which issues are affecting their customers' journey. It's difficult to create a data-driven strategy to address these issues effectively.

Keatext gives a head-start by analyzing feedback, generating AI-based suggestions on what to tackle first and delivering them in a report that is ready to share.

Assess your customer experience strengths and weaknesses based on the impact they have on customer satisfaction.

AI-based recommendations will bring you the most important issues.

Get an executive summary using GPT's language-generation to deliver Keatext recommendations in a report that's ready to share.

Monitor and discover trends in customer satisfaction with a customizable dashboard.

Connect to your preferred platform such as Zendesk Surveymonkey ServiceNow Qualtrics.

Pricing

Pricing Starts At:
$550/month
Pricing Information:
Basic plan: Starting at $599/month. For small teams researching limited reviews, surveys, support tickets, etc.

Pro plan: Starting at $999/month. For ongoing analysis and better control of your customer feedback.

Enterprise plan: Custom price starting at $1650/month. For organizations seeking enterprise-grade insights and analytics.
Free Trial:
Yes

Integrations

View Integrations

Reviews - 3 Verified Reviews

Total
ease
features
design
support
See More Reviews Write a Review

Company Details

Company:
Keatext
Year Founded:
2010
Headquarters:
Canada
Website:
www.keatext.ai/
Update This Listing

Media

Play Video AI-based recommendations GPT integration Dashboard
Recommended Products
CDPs: Build, Buy.. or Both? Icon
CDPs: Build, Buy.. or Both?

Collect, Unify & Connect Data Real-Time, Real Fast

Explore how a customer data platform can help to enhance your engineering team's efficiency and supercharge application performance.
Learn More

Product Details

Platforms
SaaS
Type of Training
Documentation
Live Online
Webinars
In Person
Videos
Customer Support
Phone Support
24/7 Live Support
Online

Keatext Features and Options

Customer Experience Software

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Experience Management Software

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Text Mining Software

Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering

Artificial Intelligence Software

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Predictive Analytics Software

AI / Machine Learning
Benchmarking
Data Blending
Data Mining
Demand Forecasting
For Education
For Healthcare
Modeling & Simulation
Sentiment Analysis

Keatext Lists

Keatext User Reviews

Write a Review
  • Name: Emilie J.
    Job Title: CCO
    Length of product use: Less than 6 months
    Used How Often?: Weekly
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Fastest integration and insigts

    Edited: May 12 2021

    Summary: Great dashboard to share with the management. The sentiment score is now a must for our team.
    Good support from Keatext. I love the tool and the way you can deep dive into the analysis with the different modules.

    Positive: How quickly you get your analysis. No need to integrate anything. It took seriously 15 minutes to add everything in place to start the analysis.

    Negative: Nothing really so far the best tool I've tried for support tickets and reviews analysis.

    Read More...
  • Name: Marci O.
    Job Title: Marketing
    Length of product use: 6-12 Months
    Used How Often?: Daily
    Role: User
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Interesting correlations!

    Date: Aug 23 2019

    Summary: Impressed with the ease of use and how fast it was to get started/get helpful insights!

    Positive: It was simple to get started and it is very intuitive and easy to share. We were able to spot lots of unanticipated insights, particularly with our customer surveys.

    Negative: A little tricky to navigate back to previous report at first.

    Read More...
  • Name: Silvia B.
    Job Title: Marketing director
    Length of product use: Less than 6 months
    Used How Often?: Weekly
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Good accuracy text analytics tool

    Date: Aug 23 2019

    Summary: It's a very good tool for processing reviews and survey data. Enjoy working with it.

    Positive: It's easy to use and good for processing large amounts of data.

    Negative: It can get complicated when working with multiple datasets

    Read More...