Lumoa Description
Lumoa is a customer intelligence platform that automatically generates customer insight that can help you make better investments and measure the impact of your investments using customer feedback. Lumoa is an easy-to-use platform that allows you to collect, analyze and act on customer feedback. You can create a customer-centric culture and listen to your customers. This will ensure that every decision in the company is made with the customer's best interests in mind. Lumoa's executive dashboard makes it easy to manage and monitor different customer journeys, customer touchpoints and sets of data. To compare performance between cards, you can create cards in your dashboard that represent specific locations, channels, or touchpoints. You can also access specific insights about that card. You can make the right decisions by understanding what your customers think about your product, business, or service. Lumoa lets you monitor your customer experience performance in real time.
Lumoa Alternatives
Resonate
The customer experience platform that allows you scale customer-centricity across your organization. Brands can listen, learn, and delight customers. Over 10,000 frontline employees in leading companies are empowered. Global customer experiences on four continents. We have extensive experience in customer experience and have launched many successful feedback programs for marketing, customer service, digital, group operations, among other things. We also bring expertise from other domains to our partners to help them connect data across divisions and provide new insights that will create impact for their teams. The Resonate CX Platform is an end-to-end platform for customer experience management that is flexible and scale-friendly. This platform's analytical component is unique in that it visualizes customer data both structured and unstructured (e.g. Ratings and comments in one integrated environment
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Usersnap
Usersnap is a user feedback platform designed for product teams to gather product-specific insights, accelerate user testing, and improve stakeholder feedback loops.
Companies such as Red Hat, Erste Bank, Lego, and Harvard University excel in their enterprise growth and operations with Usersnap.
Usersnap is right for you if want to:
✔️ Have a single platform for all product-related feedback to emerge new ideas
✔️ Capture issues with visuals and automate tech data to improve QA speed and cross-team communication
✔️ Make users feel engaged with the product by providing the easiest way to report issues and welcoming channels to share their voice
✔️ Allow PM, PO, and developers to build precise and user-centric solutions by connecting incoming feedback to product development workflows and tools
✔️ Quickly validate new features and monitor user satisfaction with micro surveys that yield higher response rates.
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Delighted
Delighted is a turnkey platform for customer experience that helps high-growth companies and established enterprises such as Allbirds, Instacart and Invision, Opentable and Affirm to improve customer loyalty through actionable feedback.
Customer feedback can be incorporated into your business strategy within minutes, not weeks.
Easily customize NPS, CSAT and CES survey templates in Delighted
- Send surveys directly to customers via email, SMS text, in app, or link URL.
- Create 2-click integrations: Set up surveys and integrate real-time feedback in your existing toolset, such as e.g. Slack, Salesforce and Shopify, Stripe, Hubspot and many more
- Surface trends that need immediate attention using AI-driven survey text analysis and pre-built reports.
- Get immediate action with email digests and alerts that you can customize by department so that feedback reaches the people who can make a difference
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Smaply
Smaply – the cutting-edge software for journey mapping with increased flexibility, customizability, and Journey Management functionalities. Smaply is a tool to create customer journey maps and analyze the customer experience, step by step. You can add various important details of each touchpoint and visualize your customer's journey using images, texts, emotions, KPIs and metrics. Go into more detail by adding pain points, solutions and opportunities, so gaining insights is even faster. Keep track of those in the portfolio graph of your workspace, which helps you to keep an overview and prioritize.
Users are not only using journey maps as deliverables; they rather make them the core of their service development, thus journey maps move to the core of organizations.
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Pricing
Free Trial:
Yes
Integrations
No Integrations at this time
Company Details
Company:
Lumoa
Year Founded:
2016
Headquarters:
Finland
Website:
lumoa.me/
Media
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Product Details
Platforms
SaaS
Type of Training
Documentation
Live Online
Customer Support
Phone Support
Online
Lumoa Features and Options
Customer Experience Software
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Lumoa Lists
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