Nicereply Description

Online customer satisfaction survey software, including CSAT (Net Promoter Score®, (NPS), & Customer Effort score™, (CES 2.0).

Nicereply assists hundreds of teams from companies such as Microsoft, Hubspot, Hubspot, and Buffer in measuring and improving their customer service.

- Measure Customer Satisfaction, Net Promoter Score (NPS), and Customer Effort Scores (CES) per agent or team, or company-wide
- Increase your survey response rate by 200%
- View your CRM data and set triggers based there
- Get 3x the feedback you get without having to send more emails
You can customize both the look and the content of your surveys
- Create reports, track KPIs, set goals and create them.

Pricing

Pricing Starts At:
$39.00/month
Free Trial:
Yes

Integrations

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Company Details

Company:
Nicereply
Year Founded:
2011
Headquarters:
Slovakia
Website:
nicereply.com
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Product Details

Platforms
Web-Based
Types of Training
Training Docs
Live Training (Online)
In Person
Customer Support
Business Hours
Online Support

Nicereply Features and Options

Customer Satisfaction Software

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Customer Feedback Software

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

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