Intercom Reviews

Summary: I loved that the Intercom platform comes with a clean and user-friendly interface. It is being used by my sales and support team to communicate with leads as well as give support to customers. Overall, it's a great product that offers a unified solution for sales and support.

Positive: Intercom streamlines our sales and lead approach process. The user interface is simple and easy to understand its functionality. The best thing I liked is the integration with HubSpot. It gives us the ability to extract data and approach lead using its communication options.

Negative: Customization options are very less. It would be great if they offer a follow-up status option.

Summary: It saves us a lot of time answering customer questions, specifically the most frequent ones because we use the automatic chat function and send all the information previously programmed. It has been an essential tool for the internal support of the organization. The price to pay is meager, being affordable for your budget.

Positive: It is a simple program that meets the minimum requirements in terms of support and chats automation and maintains proper communication with my customers. I have used it on different devices without any problems.

Negative: They should improve their ticketing system, sometimes there are delays, or it doesn't generate them. I have had complaints from customers in this regard.

Summary: Provides everything needed for live support and automation features for self-service. Built-in features such as the help center and custom bots have helped transform our support module to be more dynamic, efficient and easily form better reports and statistics to help understand what areas need improvement. In addition to all the great features they are adding virtually non-stop, they also run live webinars every two weeks and are constantly working to make sure their user community is up to date with the latest.

Positive: Intercom allows our service and marketing consultants to have a direct and real time interaction with our customers to solve problems, provide assistance and market our product and satisfy all their needs, keeping them happy and in communication at all times.

Negative: The product tour function is somewhat limiting. When one of the advisors clicks out of the tour to perform any action other than the next slide, the entire tour stops and the experience is dissatisfying. Most of our onboarding challenges come from not being able to create a tour that knows how to allow users to pause a tour to perform multiple actions.

Summary: This platform is very handy to interact. Overall I use Intercom to interact with customers. It makes a very good spot to instant support my clients on any needs. The user interface is intuitive.

Positive: Here are the things I liked about Intercom.
* The user end interface is intuitive.
* Build Customer Relationship platform.
* No delay messaging.
* Alerts and a reminder for support requests.

Negative: Overall it's an outstanding customer relation platform.

Summary: Quick customer support and customer relationship helps business to grow easily. Intercom does exactly for me. With Intercom, I can easily interact with my customer using its simply powerful live chat service.

Positive: It helps to build positive reaction between business and customers.
Easy to interact using simple live chat service.
Pop-up chatting and excellent reports.

Negative: I never encountered any problem with this platform.

Summary: Intercom is a powerful and intuitive live chat tool to engages with clients. It offers an appealing chat interface to collect and engage with new clients. I highly recommend this tool.

Positive: It offers an appealing chat interface to engage with clients and businesses. Mobile platform support. Easy to interact and real-time chatting options. Easy to integrate on websites.

Negative: It worked great for me. Nothing to share about cons.

Summary: It's super easy to access and works with having a knowledge base. You can also customize the look of it.

Positive: Super reliable software and is very easy to use. I've used this on countless websites and I'm always impressed.

Negative: There isn't anything that I dislike about it.

Summary: Intercom convert website visitors into customer's. It helps in Creating personal relationship with customers by personalized message/emails. Good customer support. Real time chat helps a lot to understand customers requirements. It keeps the track record of visited content which users recently visited.

Positive: Convert website visitors into customer. Automated greetings by personalized messages. Complex issues resolves very quickly. Management tool create multi channel campaign to engage more customers. Automated answers to repetitive questions. All in one solution to get targeted customers.

Negative: Good pricing is there but for extra features you need to pay more.

Summary: Overall the product can add some great value, however, the support and the pricing can be a bit better in terms of clarity.

Positive: The product is great, allows you to simplify the entire communication process with your prospects as well as customers.
The Bot options are really good and can add value to the entire lead gen and support mechanisms.

Negative: The pricing is just so so confusing!
Support takes forever to get back to you, not sure how to chat support can be so comfortable stating a turnaround time of 2 days!