Best 360 Degree Feedback Software of 2025

Find and compare the best 360 Degree Feedback software in 2025

Use the comparison tool below to compare the top 360 Degree Feedback software on the market. You can filter results by user reviews, pricing, features, platform, region, support options, integrations, and more.

  • 1
    Bob Reviews
    Top Pick
    See Software
    Learn More
    HiBob, a premier provider of HR solutions, offers a robust HCM named Bob to empower HR teams and streamline operations. From onboarding and performance management to employee engagement and automation, Bob equips HR leaders with the resources necessary to foster a positive workplace culture, drive employee development, and focus on strategic initiatives that propel organizational growth. HiBob’s platform, Bob, simplifies HR processes and ensures ease of use with customizable workflows tailored to different roles. It automates paperwork and seamlessly integrates with existing systems to save time and ensure data accuracy. The user-friendly approach empowers HR professionals to manage company-wide HR tasks effectively and efficiently. Bob Performance Management provides tools for goal setting, feedback, and performance reviews. Real-time tracking and data insights enable timely interventions, fostering a culture of accountability and continuous improvement and boosting employee engagement and retention. Bob’s employee engagement tools foster connection and collaboration among employees through channels for feedback, recognition, and communication, boosting morale and productivity.
  • 2
    Spidergap Reviews
    See Software
    Learn More
    Spidergap is a powerful 360° feedback tool designed to help organizations turn employee feedback into meaningful development. Whether you’re an HR professional, manager, or consultant, Spidergap makes it easy to design customized assessments, generate clear and actionable reports, and guide employees toward real growth. Beyond software, Spidergap provides expert support to help you refine your feedback strategy, plan effectively, and measure ROI. From leadership development programs to performance reviews, Spidergap ensures that feedback drives real change. Join thousands of organizations using Spidergap to build a culture of continuous improvement.
  • 3
    SurveySparrow Reviews
    Top Pick

    SurveySparrow

    SurveySparrow

    $19.00/month/5,000 responses
    2,970 Ratings
    Top Pick See Software
    Learn More
    A platform for managing Omni-channel Experiences. You can do more than just survey. Power-up your experience management programs. All touch points can have an omnichannel experience. All data in one location. You can customize and share email surveys to increase open-rates. You can customize the subject, body, or share from an email address you choose. White-label your emails, and share. For feedback, share a QR code that can be scannable. Share the code with respondents. Respondents can scan the code to access the survey and take it. Generate multiple unique survey links for sharing surveys. These links can be tracked and used to measure survey performance. You can white-label your survey by using Custom Domain. You can embed surveys to engage customers and visitors on your website. You can embed the survey as a popup card, chatbot on your website, or inline embed. Our mobile SDK allows you to quickly create surveys and collect actionable information.
  • 4
    Nectar Reviews
    Top Pick

    Nectar

    Nectar

    $5/Employee/Month
    6,630 Ratings
    Modern workforces can foster appreciation and connection among all their teams with Nectar, which is flexible and affordable. You can maintain culture, increase morale, and promote core values without having to manage your own internal program.
  • 5
    Inspire Software Reviews

    Inspire Software

    Inspire Software

    $12 per user per month
    142 Ratings
    Inspire Software is AI powered strategic execution platformdesigned to lead the way to new heights as you focus your people, your teams, and your organization on growth. Develop your people through performance! Headquartered in Jackson, Wyoming, we've integrated a comprehensive suite of applications — strategy, performance, goals, feedback, 1:1s, recognition, learning, pulse and 360 surveys — that go way beyond just managing performance. With Inspire, you create leaders at all levels. You align your people and their work with the strategy. As they execute, your organization grows. Learn more at inspiresoftware.com.
  • 6
    Sogolytics Reviews
    Top Pick

    Sogolytics

    Sogolytics

    $299 per year/user
    861 Ratings
    Sogolytics, an experience management platform, allows companies to collect, analyze and use employee and customer data to drive business growth. Sogolytics is used by organizations across all industries to track interactions at all touchpoints with customers and employees. The best-in-class reporting delivers real-time, actionable insights that help to prevent and mitigate potential problems. SogoCX improves every aspect of a company's customer experience. This means improved conversion rates, simplified data management, and understanding customers to increase return on investment. Organizations can use SogoCX to measure key metrics like NPS, CSAT and CES. SogoEX software is used by organizations to collect and use data to improve engagement and reduce turnover. This platform allows HR and leadership to drive organizational changes through real-time feedback collection and employee engagement.
  • 7
    Performly Talent Reviews
    Performly makes it easy to automate, manage, and automate all your HR processes. Performly allows you to get feedback from anyone, anywhere. This will help you build a culture of high performance and calibrate your team. Performance management should no longer be a once-in-a-year event. Instead, it should be a continuous conversation and feedback. To discuss goals progress and to get feedback, have one-on-one check-in meetings with templates attached. Allow everyone in the organization to acknowledge each other, even for small victories. Keep a daily to-do list and link each task to your current goals.
  • 8
    PeopleForce Reviews

    PeopleForce

    PeopleForce

    $1.50/month/user
    207 Ratings
    PeopleForce can help you create a high-performance culture within your company. To simplify your HR processes, use an end-to–end cloud system that can be used by all employees and candidates. You can use powerful functionality to manage personnel and effectiveness. The PeoplePerform module allows you to monitor and set OKR goals, have 1-on-1 meetings with employees, and save all information. The Performance Review assesses the potential, productivity, and competencies of employees using 360 and 180 degree feedback. PeopleForce is not just for the team, but also for the candidates. You can guide them through the vacancy process, before they sign the offer. If necessary, you can also use an eSign to sign the offer. Then, set up easy onboarding from the system, where notes, lessons, and files for newbees will be stored. You can streamline your HR processes and make it easier to adapt your personnel using different databases, the HR calendar, and the Leave management service.
  • 9
    ThriveSparrow Reviews

    ThriveSparrow

    SurveySparrow

    $2/month/user
    9 Ratings
    ThriveSparrow, an employee experience platform for HR professionals, is a solution that focuses on the employee's perspective. ThriveSparrow aims to transform the workplace into a thriving eco-system where employee experience meets organization growth. What makes ThriveSparrow unique is its seamless integration of user experience, actionable insight, and holistic employee-engagement features. The engagement surveys module is at the core of ThriveSparrow. It offers a wide variety of customizable surveys including wellness and pulse surveys. These tools enable HR professionals to monitor employee engagement and satisfaction effectively. Kudos, its peer recognition module is more than just an employee recognition platform. It is an integrated system which correlates with performance metrics and offers a 360° view of each employee’s contributions. The heatmap of employee engagement scores and the actionable analytics dashboard are two other features that stand out.
  • 10
    Actus Reviews

    Actus

    Advance Change

    $1.00/month/user
    74 Ratings
    Actus is the complete talent, performance, and learning suite for companies with 100+ employees. Actus Performance Management Software is highly customizable. It adapts to your organization's needs and saves you time, money, and simplifies processes for the long-term. Functionality includes objectives and appraisal, 121s. Survey, recognition, onboarding, talent management, succession planning, and much more.
  • 11
    ClearCompany Reviews
    ClearCompany Talent Management helps maximize company talent with end-to-end software to recruit, ramp, recognize, & retain top talent. Our ATS, Onboarding, Engagement, Performance Management, and reporting tools improve HR efficiency and the employee experience. We serve clients in every industry, ranging in size from a few dozen employees to tens of thousands.
  • 12
    Teamflect Reviews

    Teamflect

    Teamflect

    $7 per user per month
    4 Ratings
    Engaged employees, aligned managers, and effective 1-on-1 meetings are the key to successful 1-on-1 meetings. Your managers can be better understood and led by effective 1-on-1 meetings. How can you ensure that your managers take the right actions to increase engagement in the team? How can you ensure that your managers aren't neglecting your direct reports? This will be a breeze for managers. This toolkit is essential for increasing employee engagement. Employee engagement is key to improving work quality and productivity. We help companies increase employee engagement by making sure that sharing recognitions and giving feedback become a part of the corporate culture. Recognize your top performers with awards and recognitions, provide instant feedback to clarify expectations, and hold 1-on-1s with talking points, tasks, and other tasks. Teamflect ensures that your managers and employees are on the same page.
  • 13
    Impraise Reviews

    Impraise

    Impraise

    $6.00 per user per month
    4 Ratings
    Beautiful and easy-to use performance management software can help you grow your team and business. It is designed to create faster feedback loops and accelerate performance. You can easily create and schedule performance appraisals and reviews of any type (including options for 360 feedback or self-evaluation), and then rest assured that your people will be guided through each step. This includes selecting peers and external customers to review performance and automatically generating reports that help managers find coaching opportunities. You can also track SMART Goals and company OKRs, support 1-1s and drive continuous feedback with praise/tips and feedback requests. You can also send Pulse and Engagement surveys to gain deeper insight into the needs of your employees. For more information, explore analytics and reporting. Get in touch with us today to get started
  • 14
    skillaHR Reviews
    skillaHR stands out as a cutting-edge HR and talent management tool, employing advanced AI to streamline critical processes like onboarding, attendance monitoring, leave management, and payroll administration. Its sophisticated AI features enable businesses to not only identify and hire top-tier talent but also to proactively equip teams for upcoming challenges. Beyond traditional HR tasks, skillaHR distinguishes itself by offering capabilities that elevate employees' skills and engagement. This holistic approach contributes significantly to heightened productivity and strengthened loyalty among team members.
  • 15
    Empxtrack Reviews
    Empxtrack is a next generation software for Human Resource and Talent Management. It is one of the most trusted integrated web-based HR solutions that can automate all areas of the Human Resource department and encourages a paperless environment. It also provides comprehensive reports and analytics for informed decision making. Empxtrack uniquely combines Performance Management, Human Capital Management, Compensation Planning, Recruitment, Self and Manager Services, Payroll and Compliance, Rewards and Recognitions, Manpower Planning, Surveys and a comprehensive Employee Database with advanced search features. Empxtrack is currently being used by more than 350,000 employees across 20+ countries. And the numbers continue to grow month-over-month. For businesses of all sizes, across multiple industries. The intuitive interface and customizations provide good user experience and help build engaged and high performing workforce. Empxtrack offers ready to start products for FREE. Use Empxtrack for free and upgrade when required. Keep adding more functionality as you need.
  • 16
    Optimal Thinking 360 Assessment Reviews

    Optimal Thinking 360 Assessment

    The World Academy of Personal Development Inc.

    $45.00/one-time/user
    2 Ratings
    27 years of research and testing led to the creation of the Optimal Thinking 360 Assessment. Its accuracy has been confirmed by thousands of people and over 6500 companies around the world as a basis for optimizing thinking, performance and thinking. This assessment is used by universities and corporations around the world every day. This assessment provides customized prescriptions that enable individuals, teams, departments, and entire organizations to achieve their best. Invite observers to assess you in order to achieve the best results as an end-user. The 360deg composite report will show you your strengths, weaknesses, blind spots, and other blind spots. Your dominant thinking style, core motivation, communication style, and more will be revealed. Your own prescription will be created to maximize your professional and personal success. For groups and corporations, the best results can be achieved by a combination of individual self evaluations and team member observation evaluations.
  • 17
    Sorwe Reviews
    Sorwe is an integrated platform that provides people analytics and employee experience. It is a two-sided platform that connects employees and the company for daily communication and HR activities. These are the four key service areas: -Communication -Feedback - E-learning Performance of OKR For HRs: They monitor the work environment in real-time and assign activities to automate HR processes. For Employees: Employees can engage naturally with their work through peer-to-peer interaction, gamification on mobile and peer-to-peer communication.
  • 18
    Darwinbox Reviews
    Darwinbox is a disruptive, mobile-first, cloud-based, cloud-based HRMS platform that helps large enterprises attract, engage, and nurture their most important resource - talent. It is an integrated, end-to-end HR system that streamlines activities throughout the employee lifecycle (Hire to Retirement). Our enterprise product features are designed with an emphasis on simplicity and scalability. They also have the best consumer apps. Darwinbox's mission is to empower, motivate, and inspire employees. It also automates and simplifies all HR processes for the enterprise. This unified platform allows over 350+ companies with 850k users to manage their entire employee lifecycle.
  • 19
    Centranum Reviews

    Centranum

    Centranum Systems

    $5 per user per month
    1 Rating
    Capability Based Talent Management System. Modular system integrates key People Management processes: Job Role Requirements and Management Capability Requirements Analysis Captures rich information on Staff Capability Comprehensive Competency Management System ensures on job competence. Real time view of Staff Capability and Competency including Gap Analysis Capability & Competency Focused Learning & Development Career Pathways and Development Talent Identification and Succession Planning
  • 20
    Hi5 Reviews

    Hi5

    Hi5 Technologies

    $3.00/month/user
    1 Rating
    Hi5 makes it easy for people to manage others. Hi5 is a cloud-based solution that allows employees to rate and recognize each other. This helps managers and HR staff to do less administrative work. Employees can give and receive continuous feedback and recognition through Hi5 to increase their appreciation, goals, culture, happiness, and culture.
  • 21
    StaffCircle Reviews

    StaffCircle

    StaffCircle

    $4000.00/year
    1 Rating
    StaffCircle provides remote workers with a platform for performance management and culture. We offer One2One Check In's, 360 Appraisal and Performance Review, Smart Objectives and OKRs, Real Time Feedback and Recognition tied to Values and Competencies.
  • 22
    HuddleUp Reviews
    HuddleUp, an AI-driven platform for team culture, empowers managers with the right tools and learnings to create happier, stronger teams. HuddleUp makes it easy for managers and teams to build trust, collaborate, & drive team performance. This is how we do things. Know your team's morale. People quit their managers, but not the company. Find out what motivates your team, their mood, and the gaps that you can fill to make it a better workplace. Build team relationships – Facilitate daily conversation prompts through slack channels via water cooler moments, virtual meetups, lunch Roulette & many other custom connection programs Be a better leader - Have you ever wondered what your blindspots are as a leader? Learn together through personalized micro-learnings and on-the-go courses to identify your key areas of development.
  • 23
    Peoplebox Reviews

    Peoplebox

    Peoplebox

    $6 per employee per month
    1 Rating
    It provides a single platform for performance reviews, 360-degree reviews, aligned goals (OKRs), 1:1s, surveys, KPIs, task/project management, strategic meetings and people analytics. Unlike other tools, its integration with Slack/Teams goes beyond notifications and lets you do entire performance reviews, engagement surveys, and OKR check-ins right within Slack/Teams. Another reason that makes it unique is its unmatched customization, intuitiveness and great customer support to help you tailor everything.
  • 24
    Crewmojo Reviews

    Crewmojo

    Crewmojo

    $5.75/month/user
    1 Rating
    It feels like we created it for you. Your team will have the ability to set goals, provide coaching support during 1-on-1s, and receive feedback. The platform is responsive on both mobile and desktop and integrates with many HRIS systems. It also integrates with productivity tools such as Slack, Microsoft, and Google. Crewmojo is a flexible performance platform that can be used by all your teams. We help you design performance, your way.
  • 25
    Leapsome Reviews

    Leapsome

    Leapsome

    $7 per user per month
    1 Rating
    CEOs and HR teams at forward-thinking companies like Spotify, Trivago, and Babbel use Leapsome for continuous performance management and personalized learning. This creates employee engagement and helps to drive the success of their company. Leapsome is a people management platform that combines tools for Goals & OkRs Management, Performance Review & 360s and Employee Learning & Onboarding. It also offers feedback & praise, employee engagement surveys, feedback & praise, and meeting planning.
  • Previous
  • You're on page 1
  • 2
  • 3
  • 4
  • 5
  • Next

360 Degree Feedback Software Overview

360 degree feedback software is a type of human resources management technology that enables an organization to track and assess their employees' performance in various areas. This type of software provides an automated way for managers, supervisors, and other stakeholders to provide feedback on an employee's job performance, based on criteria established by the company. The feedback is then stored in a central location so it can be accessed later for review or decision-making purposes.

The software also helps organizations determine how well their employees are performing in different roles or even departments, by comparing their ratings with those of other employees in similar positions. This allows them to better identify which employees may need additional training or support in certain areas and provide the appropriate assistance. Additionally, 360 degree feedback can be used to foster more effective communication between employees and management as they share their feedback directly with the individual being evaluated. Finally, this type of software provides organizations with valuable insights into what skills their current staff possess and what skills they should focus on developing to achieve their business goals.

Overall, 360 degree feedback software is an invaluable tool for businesses as it helps them gain insight into employee performance while also promoting better communication among team members. It allows organizations to quickly access valuable data that can inform decisions related to recruitment, development tools, compensation reviews, promotions and more. Furthermore, it provides a platform for ongoing self-reflection among employees as they receive direct input from those around them about how they are doing in specific areas of their job role. By gaining accurate and up-to-date feedback from multiple sources, organizations can more easily identify what strategies and initiatives will have the greatest impact on their performance.

Reasons To Use 360 Degree Feedback Software

  1. Improved Performance: 360 degree feedback provides employees with valuable insight and objective feedback about their job performance, helping them better understand their strengths and weaknesses. This in turn leads to improved individual performance over time as they learn to identify areas of improvement opportunities in order to reach peak performance.
  2. Increased Communication: The use of a digital platform allows for faster communication between all involved parties, encouraging greater collaboration across departments and helping build an effective team culture. The ability to provide real-time feedback also encourages more open dialogue among colleagues on the best way to approach different tasks or projects.
  3. Cost Savings: By eliminating the need for manual record keeping and manual data entry processes, companies can reduce the amount of time it takes to collect employee data, freeing up resources that would otherwise have been spent on administrative duties. This helps organizations save money in terms of salary costs as well as giving them more flexibility when it comes to budgeting for training materials and other forms of professional development initiatives.
  4. Increased Efficiency: A digital platform allows for automated processes such as email reminders or automated data entry, eliminating the need for tedious manual processes that take up valuable time which could otherwise be used for more productive activities. The increased efficiency brought about by automation helps increase productivity at the organizational level while reducing errors associated with manual data entry processes or mistakes from miscommunication among coworkers who might not use the same language when providing feedback.
  5. Enhanced Employee Engagement: When employees receive regular timely feedback from their colleagues, they tend to feel more connected with one another, creating a greater sense of camaraderie within teams or departments which then leads to improved engagement levels among workers across all levels of the organization

The Importance of 360 Degree Feedback Software

360 degree feedback software is an important tool for businesses to use in order to ensure that their employees are performing up to standards and exceeding expectations. It is a comprehensive assessment system which allows employers to gain insight into how their staff are working, both from the perspective of the employee themselves, as well as from their colleagues and supervisors.

One of the key benefits that 360 degree feedback software provides is that it offers an understanding of how individuals work in relation to others, rather than solely relying on individual assessments. This can be especially beneficial when evaluating teams or departments where multiple people are involved. By looking at collective performance, employers can identify areas in which they need to focus or strengthen, as well as recognize best practices and behaviors that should be rewarded. This type of assessment also encourages communication between staff members, allowing them to build stronger relationships with one another and collaboratively find solutions when needed.

360 degree feedback software also can provide valuable insights into areas such as interpersonal skills and leadership development opportunities, which can help organizations determine areas of improvement and provide guidance on training needs. This type of evaluation helps ensure that employees have the skills necessary to do their jobs effectively while providing an opportunity for self-reflection so that employees can better understand how they work and interact with others within their organization.

By using 360 degree feedback software, businesses are able to more accurately measure employee performance levels throughout their organization and make informed decisions about how best to support their staff going forward. As such, it is an invaluable tool for businesses wishing to stay ahead of the curve in terms of ensuring success among all levels of personnel.

360 Degree Feedback Software Features

  1. Employee Self-Evaluation: 360 degree feedback software allows employees to evaluate their own performance and give feedback on their strengths and areas of improvement. This can be a great way to gain insights into how each individual employee is performing and what specific areas they need help with.
  2. Multi-Rater Surveys: The software provides the ability to create multi-rater surveys which allow multiple stakeholders to provide feedback simultaneously on one employee's performance within an organization. These survey results can then be used to help managers make better decisions regarding personnel, development, and other strategic objectives.
  3. Management & Reporting Tools: 360 degree feedback software also provides powerful management tools for administrators that allow them to quickly set up user accounts, customize surveys, manage access rights, generate detailed reports, and review survey results in real time. These tools make it easier for organizations to track progress and ensure quality control over their entire performance evaluation process.
  4. Automated Notifications & Alerts: The software allows administrators to automate notifications and alerts so that employees are aware when new evaluations or surveys have been published or when evaluations have been completed by all stakeholders involved in the process. This helps streamline communication within an organization while reducing manual tasks related to managing assessments.
  5. Data Integration & Analytics: Lastly, many advanced 360 degree feedback solutions offer comprehensive data integration capabilities which allow organizations to export gathered data into various formats such as spreadsheets or other applications for analysis purposes with integrated data analytics features included as well

Who Can Benefit From 360 Degree Feedback Software?

  • Employees: 360 degree feedback software can be used by employees to receive comprehensive feedback from their supervisors, peers, and themselves. This can help employees get a more holistic view of their performance and identify areas where they can develop and grow.
  • Managers: 360 degree feedback software can give managers an objective way to review the performance of their direct reports. Managers can use this information to support employee development and provide effective coaching.
  • Executives: Executives who are looking for ways to improve their organizations' performance often turn to 360-degree feedback software for insights into how employees are performing. This can enable them to make data-driven decisions about strategic objectives, hiring practices, and areas of improvement in the organization as a whole.
  • HR Professionals: Human Resources professionals often use 360 degree feedback software as part of their performance management processes. The tool allows them to track progress against goals and measure employee engagement at the organizational level, giving them valuable insight into how well the company is meeting its objectives.
  • Training Professionals: Training professionals rely on 360 degree feedback software to assess an individual’s learning style and identify skills gaps that may need to be filled through additional training or educational opportunities. This helps ensure that each employee has access to the resources they need to succeed in their roles.

How Much Does 360 Degree Feedback Software Cost?

The cost of 360 degree feedback software can vary depending on the features and capabilities of the tool. Generally, prices range from a few hundred to several thousand dollars per user per year. Licensing costs may also be involved, and some vendors charge additional fees for certain features or services such as custom branding, integrations with other software, or support packages. Depending on your organization's needs, subscription-based pricing models are often available. This allows you to pay based on the number of users who access the platform on an ongoing basis, rather than needing to purchase a large upfront fee for all users. Many vendors offer free trials so that you can try out their product before committing to a longer term contract. Additionally, many vendors also offer discounts for volume purchases and have tiered-pricing options to suit different budgets and project requirements. Ultimately, the cost of 360 degree feedback software will depend on your specific requirements and usage patterns, as well as any additional services you require from the vendor in order to maximize its value.

Risks Associated With 360 Degree Feedback Software

  • Unfair Results: Without appropriate safeguards in place, it’s possible that those providing feedback may be influenced by personal or professional biases when completing their assessments. This could lead to unfair or inaccurate results.
  • A Poorly-Designed System: If the system itself is too complex and difficult to use, employees may not take it seriously and/or become frustrated with using it to provide honest and accurate feedback.
  • Confidentiality Issues: To ensure participants feel confident in sharing frank and open comments about one another without fear of reprisal, clear guidelines regarding confidentiality should be established beforehand.
  • Incomplete Data: For any assessment program to yield useful results, all participants must complete their reviews in full. If some participants fail to complete the program as required, the data collected will be incomplete or inaccurate.
  • Difficulty Implementing Changes: While receiving an accurate assessment provides valuable insight into areas where improvement may be needed, taking steps to actually implement these changes can be a challenge. Without proper guidance on how to make necessary adjustments based on the feedback received, any benefits derived from using the system may be minimal.

What Software Can Integrate with 360 Degree Feedback Software?

360-degree feedback software can integrate with a wide variety of types of software, including Human Resources (HR) software, performance management systems, survey tools, and project management applications. By integrating with other types of software, 360-degree feedback software allows organizations to easily access employee information and evaluate individual performances. For example, HR software can provide the necessary data for 360-degree reviews and surveys. Performance management systems are able to track employees’ development over time in order to measure the impact of 360-degree feedback. Additionally, survey tools allow organizations to quickly distribute surveys for reviews and analyze results for insights into employee performance. Lastly, project management applications can help streamline the process of developing action plans based on the results from 360-degree reviews. Integrating with these different types of software provides an efficient way to effectively use 360-degree feedback within an organization.

Questions To Ask When Considering 360 Degree Feedback Software

  1. What is the cost of the software?
  2. How customizable is the software to our organization’s needs?
  3. Does it allow for multi-language support and/or translation services?
  4. Does the software provide e-form capabilities, such as online surveys and questionnaires?
  5. Is there a way for users to self-register for feedback sessions, or do we need to assign them manually each time?
  6. Can feedback be anonymous, if needed, and are there any measures in place to protect respondents' identities?
  7. Is there a reporting feature that can be used to produce reports on results quickly and easily?
  8. Does the software integrate with our existing HR systems and other applications we use within our organization?
  9. Is technical training available and what kind of support can we expect if something goes wrong?
  10. What security features does the system have in place to ensure data safety and privacy compliance (e.g., encryption, authentication)?