Top Pick

Sogolytics Description

Sogolytics, an experience management platform, allows companies to collect, analyze and use employee and customer data to drive business growth. Sogolytics is used by organizations across all industries to track interactions at all touchpoints with customers and employees. The best-in-class reporting delivers real-time, actionable insights that help to prevent and mitigate potential problems.

SogoCX improves every aspect of a company's customer experience. This means improved conversion rates, simplified data management, and understanding customers to increase return on investment. Organizations can use SogoCX to measure key metrics like NPS, CSAT and CES.

SogoEX software is used by organizations to collect and use data to improve engagement and reduce turnover. This platform allows HR and leadership to drive organizational changes through real-time feedback collection and employee engagement.

Pricing

Pricing Starts At:
$299 per year/user
Pricing Information:
Basic plan: free for life
Plus plan: $299/year
Pro plan: $199/month or $788/year
Premium plan: $299/month or $1188/year
Enterprise plans: Call for pricing, +1 (800) 646-0520

SoGoCX and SoGoEX: Call for pricing, +1 (800) 646-0520
Free Version:
Yes
Free Trial:
Yes

Integrations

API:
Yes, Sogolytics has an API

Reviews - 11 Verified Reviews

Total
ease
features
design
support

Company Details

Company:
Sogolytics
Year Founded:
2009
Headquarters:
United States
Website:
Update This Listing

Media

Survey Distribution: SoGoSurvey provides multiple avenues for expanding survey outreach while maintaining the integrity of data. The most popular distribution options include email, web posting, and social media platforms.

Survey Distribution: SoGoSurvey provides multiple avenues for expanding survey outreach while maintaining the integrity of data. The most popular distribution options include email, web posting, and social media platforms.

Product Details

Platforms
SaaS
iPhone
iPad
Android
Type of Training
Documentation
Live Online
Webinars
In Person
Customer Support
Phone Support
24/7 Live Support
Online

Sogolytics Features and Options

Employee Engagement Software

Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Feedback Management
Goal Management
Health & Wellness Programs
Performance Management
Pulse Surveys

Experience Management Software

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Experience Software

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Survey Software

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

SMS Survey Software

Alerts / Notifications
Analytics / Reporting
Audience Targeting
Campaign Management
Contact Management
Customizable Templates
Keyword Tracking
MMS
Mass Texting
Message Personalization
Scheduled Messaging
Survey Builder
Template Management

360 Degree Feedback Software

Dashboard
Feedback / Surveys
Progress Tracking
Question Library
Rater Selection
Self Service Portal
Supports External Reviewers

Customer Engagement Software

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Satisfaction Software

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Customer Success Software

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

HR Analytics Software

Compensation Plan Modeling
Dashboard
HR Metrics Library
Leave & Absence Reporting
Predictive Modeling
Recruiting Management
Succession Planning
Talent Management
Trend Analysis
Turnover Tracking

Help Desk Software

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Sogolytics Lists

  • Name: John M.
    Job Title: Cyber Security Engineer
    Length of product use: 6-12 Months
    Used How Often?: Weekly
    Role: User
    Organization Size: 1,000 - 4,999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Robust data collection tool

    Date: Oct 04 2024

    Summary: Sogolytics is a robust and effective tool for data analytics. It effectively delivers on its data collection, processing and visualization capabilities.

    Positive: Sogolytics allows us to collect, process and visualize data in an intuitive and customizable way. The platform allows us to identify trends, patterns and opportunities for improvement in our production and supply chain processes. In addition, I appreciate the ease with which Sogolytics integrates with existing business management systems and databases.

    Negative: One of the limitations I find is the lack of some advanced predictive analytics features that could enrich our forecasting and planning capabilities

    Read More...
  • Name: Garima C.
    Job Title: Student
    Length of product use: Free Trial
    Used How Often?: Daily
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Using Sogolytics as a student

    Date: Mar 03 2024

    Summary: I think its a worth a try. You can go for a free trial and see if it meets your requirements. I think its worth it.

    Positive: I like the fact that it is customizable and I can generate report from my survey. It is as if someone made a premium version of google forms that meet your requirements.

    Negative: I haven't found any cons as of yet. But if I do I will update it here.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: Product application specialist
    Length of product use: Less than 6 months
    Used How Often?: Weekly
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Superb tool, it helps to gather user feedbacks

    Date: Nov 07 2022

    Summary: Sogolytics is a superb tool to gather information and opinions from real customers. It is used by my email marketing team to analyse what clients think about our marketing approaches. Overall, Sogolytics is a great tool, everyone should try it.

    Positive: No coding is required to generate questionnaires.
    Surveys can be deployed anywhere like websites and emails.
    The user interface is straightforward.
    Breeze to customize the survey background.
    Easy to view user response collected for survey.

    Negative: Using this platform from last 6months never had any negative experience.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: Customer relations and Marketing Specialist
    Length of product use: 6-12 Months
    Used How Often?: Weekly
    Role: User, Administrator, Deployment
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Custom Survey Builder

    Edited: Nov 13 2020

    Summary: I'm very impressed with this solution. It offered me a highly customizable platform to create custom feedback surveys. The templates are appealing. Overall, it's a very useful tool for me.

    Positive: SoGoSurvey is an extremely useful and simple platform to build custom surveys. I'm using this to create feedback surveys. It's easy to create and no code is required. I'm impressed with the features it offered me. The dashboard and data overview is simple to get.

    Negative: It needs to offer more temples and layout customizations.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: Senior Project Manager
    Length of product use: 1-2 Years
    Used How Often?: Monthly
    Role: User, Administrator, Deployment
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Get every survey response registered

    Date: Nov 06 2020

    Summary: SoGoSurvey is excellent also for none technical persons who want to create surveys for different occasions. In usefulness, I will rate this tool 5 out of 5. I will highly recommend this tool over another survey builder.

    Positive: SoGoSurvey is a quick survey creator which eliminates the programming coding by its simple drag and drop template based custom survey builder. It gives us many flexible ways to create for different usage. We are recently used this for customer experience research, it was great in every case.

    Negative: We are very happy using this survey creator platform.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: Operations and Marketing Analyst
    Length of product use: 2+ Years
    Used How Often?: Weekly
    Role: User, Deployment
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Simple Survey Creator platform

    Edited: Nov 02 2020

    Summary: We are using this platform to quickly build surveys for our feedback and research usage. This is very powerful and gives you limitless customization. Overall, I highly recommend SoGoSurvey.

    Positive: SoGoSurvey is a stress-free survey page creator.
    - Not a single coding involved in creating the surveys from this platform.
    - Gives you the ability to design your layouts and interface.
    - Custom link builder to share your surveys using URL.

    Negative: Not at all. We loved this platform never had any bad experience.

    Read More...
  • Name: Aman S.
    Job Title: Director of Program Management
    Length of product use: 1-2 Years
    Used How Often?: Monthly
    Role: User, Deployment
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Powerful Survey Developer tool

    Edited: Oct 18 2020

    Summary: User insights and feedbacks have always been a crucial point for business improvement. When it comes to the survey creator it's the best tool to develop. Overall, SoGoSurvey allows me to easily generate insights from its survey.

    Positive: This software is an incredible survey developer tool. The survey designing is simple and significant.
    Pros,
    Easy to develop, secure collected database, flexible questions and plugins, intuitive UI.

    Negative: No cons. It does my survey building job very well.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: Data analyst
    Length of product use: 1-2 Years
    Used How Often?: Weekly
    Role: User
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Intuitive Survey builder platform

    Date: Aug 25 2020

    Summary: It's an intuitive survey builder platform. Overall I use SoGoSurvey to create and gather my customer feedbacks from its intuitive surveys. Without any coding, I made an organized survey.

    Positive: Here are the things I liked about SoGoSurvey:
    * Drag and drop to customize survey.
    * Smartphone and desktop supported survey interface.
    * File upload and captcha option to protect survey.
    * Brand name survey header customization.

    Negative: * No cons.
    * overall it's an outstanding platform.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: Operations Manager
    Length of product use: Less than 6 months
    Used How Often?: Weekly
    Role: User
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Full fledged online survey tool

    Date: Aug 17 2020

    Summary: SoGoSurvey Survey tool has ability to create responsive survey forms, quizzes. The learning curve is is quite flat and no exceptional skill is required to create appealing and effective survey forms. The collected responses from the customer base can be easily exported to excel sheets to further drill down. The UI is very user friendly.

    Positive: SoGoSurvey survey is one of the most comprehensive online survey to available in the market. It supports complex logics and branching features. It's based on drag and drop interface making it very easy to use. It has a very good inventory of prebuilt template making it a good choice for creating quick survey forms.

    Negative: It is very powerful and easy to use survey tool. No Dislikes.

    Read More...
  • Name: ANURAG S.
    Job Title: Marketing Analyst
    Length of product use: Less than 6 months
    Used How Often?: Monthly
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Intuitive Survey Tool

    Date: Jun 29 2020

    Summary: The best part of SoGoSurvey is the Ample Logic and Branching ability, It gives the ability to make survey that's able to collect the deep understanding and expectation of our customers. There's a provision to Auto populate the participant's data, its important feature as it decreases the the totals survey filing time without cutting any information. The report/Analytic section is good enough for day day to analysis. However there is provision to export the survey data which can be used to further analyze through third party software.

    Positive: SoGoSurvey is my favorite survey tool with tons of feature for my survey/Feedback drives. The features includes -
    1. Logic and Branching
    2. Provision of Auto populate the participant's data.
    3. Reports can be integrated with MS-Office, be it Excel or Powerpoint
    4. Customizable Invitation/Reminder Emails.

    Negative: I'm very much impressed with the SoGoSurvey. No Complains.

    Read More...
  • Name: Kunal R.
    Job Title: Manager
    Length of product use: 1-2 Years
    Used How Often?: Weekly
    Role: User
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Easy to generate and analyze surveys

    Date: Jun 24 2020

    Summary: User experience plays a very important role in business development. SoGoSurvey is the best tool to get user experience by generating surveys and forms. It's the best tool to get business idea development in exchange for feedback.

    Positive: SoGoSurvey is easy to create a survey and share it with users. This tool is available on Cross-platform makes it easy to access and use. It shows valuable reporting and analytics. Survey templates are very attractive and beautiful.

    Negative: SoGoSurvey is a very impressive survey builder. It meets all of my requirements.

    Read More...
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