Helprace Reviews

Helprace Description

Helprace helps you create strong teams and happy customers. Helprace is a simple customer support software that provides integrated tools to provide top-notch customer service. These include ticketing, email management, customer community and feedback.

Pricing

Pricing Starts At:

$9.00/month/user

Pricing Information:

Tickets
Tickets - $9 oer agent per month
Helpdesk - $18 per agent per month
Complete - $27 per agent per month

Community and Feedback
Community- $9 oer agent per month
Self-service- $18 per agent per month
Complete - $27 per agent per month

Docs and KB
Docs- $9 per agent per month
Self Service- $9 per agent per month
Complete- $27 per agent per month

Free Version:

Yes

Free Trial:

Yes

Integrations

View Integrations

Reviews

Total

ease

features

design

support

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Company Details

Company:

Helprace

Year Founded:

2011

Headquarters:

United States

Website:

helprace.com

Media

Helprace-Ideas

Product Details

Platforms

SaaS

Android

iPhone

iPad

Type of Training

Documentation

Webinars

Live Online

Customer Support

Online

Phone Support

Helprace Features and Options

Help Desk Software

Alerts / Escalation

Automated Routing

Community Forums

Customizable Branding

Document Storage

Email Integration

IT Asset Management

Incident Management

Interaction Tracking

Knowledge Base

Known Issue Management

Live Chat

Multi-Channel Communication

Multiple Brands / Products

Network Monitoring

Real-time Chat

Self Service Portal

Service Level Agreement (SLA) Management

Ticket Management

Customer Service Software

Alerts / Escalation

Appointment Management

Call Center Management

Email Management

Knowledge Base

Live Chat

Performance Metrics

Queue Management

Self Service Portal

Social Media Integration

Surveys & Feedback

Virtual Assistant

Workflow Management

Customer Satisfaction Software

360 Degree Feedback

Analytics

Call Reporting

Complaint Monitoring

Feedback Collection

Survey Management

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