Feedbackly Description

Feedbackly is an all-in-one customer experience measurement and analytics platform. It allows you to automate the analysis and optimization of your entire Customer journey with behavioral targeting and intelligent automation.

Feedbackly allows you to collect customer feedback from any channel, analyze it all, and then let smart integrations take care of your feedback.

Feedbackly is the only CXM platform that allows you to measure Emotional Value Index (EVI®.) This gives insight into how customers' emotions affect revenue and churn throughout your customer journey.

Our mission is to make companies happy. We ensure that our customers are happy. More than 95% of our customers remain with us. Feedbackly offers all the tools, methods and training necessary to attract and retain more customers with a better customer experience.

Pricing

Free Trial:
Yes

Integrations

API:
Yes, Feedbackly has an API
View Integrations

Reviews - 1 Verified Review

Total
ease
features
design
support
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Company Details

Company:
Feedbackly
Year Founded:
2012
Headquarters:
Finland
Website:
www.feedbackly.com
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Media

Play Video Feedbackly is the only CX solution on the market that allows you to measure human emotions and their correlation to your sales. Create surveys and automatically collect data on any touchpoint online or offline: website widget, SMS & email, a kiosk at retail store + a dozen more touchpoints Feedbackly Screenshot 3 Let us automatically organize your multi-touchpoint feedback collection and show you a real-time overview of your complete customer journey Have powerful real-time analytics that you can understand. Do deep dives into current trends and customer sentiment analysis Notify teams when you receive negative feedback so you can fix problems immediately and react to new leads instantly
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Product Details

Platforms
SaaS
Type of Training
Documentation
Live Online
Webinars
In Person
Videos
Customer Support
Phone Support
Online

Feedbackly Features and Options

Customer Experience Software

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Survey Software

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Experience Management Software

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Journey Mapping Tools

Action Management
Attribution Modeling
Behavioral Analytics
Collaboration
Customer Profiles
Data Import / Export
Predictive Analytics
Surveys & Feedback
Templates

360 Degree Feedback Software

Dashboard
Feedback / Surveys
Progress Tracking
Question Library
Rater Selection
Self Service Portal
Supports External Reviewers

Customer Satisfaction Software

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Employee Engagement Software

Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Feedback Management
Goal Management
Health & Wellness Programs
Performance Management
Pulse Surveys

Feedbackly Lists

Feedbackly User Reviews

Write a Review
  • Name: Anonymous (Verified)
    Job Title: Senior Project Manager
    Length of product use: Less than 6 months
    Used How Often?: Weekly
    Role: User, Deployment
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    An important tool for business development

    Date: Oct 30 2020

    Summary: Feedbackly plays a great role in business development. It helps to bring user feedback into one place. Its survey is visually beautiful. Overall, it's a great platform to get user experiences.

    Positive: Feedback is the best way to get experience about customer needs and business development. Feedbackly enables an incredible platform to get feedbacks on a centralized point. It keeps data records organized.

    Negative: The custom surveys and question creator is basic.

    Read More...
    Feedbackly Company Response
    Date: Feb 04 2021
    Thank you so much for your feedback! Great to hear that you have found Feedbackly helpful. And thank you for your feedback about the features. We're developing the features ongoingly. That said, we have very soon great news to share!