eTrusted Reviews

eTrusted Description

Continuous feedback is a great way to gauge the pulse of your brand. With the help of feedback data, foster a customer-centric culture. Active feedback management and marketable content can help you shape your company's reputation. When you ask someone (i.e. customer, supplier, agent, etc.) Feedback after an interaction with your company. This feedback will typically be at one or two touchpoints. It can include: purchase order and claim entry, product delivery, check out, service technician visit, and many other things. Each feedback is associated to someone who actually interacted with your company, making it authentic and valuable. Transactional feedback has the great advantage of capturing opinions as they change. People are more likely to change their mind about your organization if they have a reason.