OSS Not Ready for Prime Time in Education? 252
cel4145 writes "Inside Higher Ed reports that the Alliance for Higher Education Competitiveness has released a new study, The State of Open Source Software. Is it true that open source is 'not quite ready for prime time' in education? Or, as I suspect, is the study just another proprietary software vendor funded report for discouraging the adoption of open source software?" From the article: "Lack of vendor support is one of the largest hurdles limiting the adoption of open source in higher education, Abel said. 'The biggest thing is it takes more physical labor to implement open source because it isn't pre-packaged,' Abel said. "You have to have software developers that can make this stuff work.'" Are the staffing issues associated with OSS enough to outweigh the benefits?
'Higher Education', indeed. (Score:3, Funny)
From the page [a-hec.org] from A-HEC's website cited in the summary, the title reads: Glancing further down the page, we see this gem: So we are to subscribe to the The Alliance for Higher Education Competitiveness Alliance?
A-HEC might want to get all their ducks in a row before lecturing to us about 'higher education'...
Re:'Higher Education', indeed. (Score:4, Funny)
I wonder what kind of physical labor he is thinking of?
Perhaps this is this some new kind of FUD...
"Don't use open source kids - you might damage your back!"
KDE's Education Suite has made great strides (Score:3, Informative)
This goes to show that the educational sector is considered a high priority by many KDE developers, which is good because contracts with educational institutions account for a great percentage of softw
Re:'Higher Education', indeed. (Score:2)
Re:'Higher Education', indeed. (Score:4, Informative)
First, this study is only about higher education - nothing to do with schools, K-12, etc.
Second, it broke open source into two categories:infrastructure area (Linux, Apache, etc.) and higher ed specific applications (course management systems, finance systems, etc.). I seen many comments that it is negative but the report itself is not negative at all. I think that is the impression from the Inside Higher Ed article that interviewed many other sources. But, the overall message is not negative. In the infrastructure area (Linux, Apache, etc.) open source is doing very well in higher ed. The application area (course management systems, finance systems, etc.) is where there is no tremendous interest but not a lot of fruit yet. That doesn't mean there won't be - long way to go.
Third, the study was funded by Sun Microsystems, Unicon, and SCT. While commercial companies all three have been leaders in promoting and implementing open source in higher education.
Fourth, the study was conducted from day 1 under the auspices that only those who participated in the research and the sponsors would receive the full report. That's how we attract support and involvement. If we made it all available for free no one would see why they should pay or participate (I know because I've tried it that way).
Fifth, IMS has had no involvement - other than me. We're making the A-HEC research a benefit of IMS membership starting with this and in the future.
Sixth, IMS is not just commercial vendors - far from it. Members include open University, Stanford, Michigan, Indiana, MIT, etc.
Seventh, I wrote the report and the sponsors helped make minor editorial comments. So, it is my work and I don't perceive myself as biased but then does anybody? Finally, those that have actually read the report from the higher ed open source community have so far commented that it is on target. I think if anything it is very hopeful about the future but giving statistically valid accounting of the current situtation.
If at some point in the future this research track becomes well enough subsidized that I can afford to open it up to the whole world I will. That may happen under the IMS umbrella. I certainly hope so. You won't find Gartner, Eduventures, or even Educause providing as much open info on teir web sites as A-HEC has published - and we are much less funded.
Lastly, A-HEC is a very legitimate honest organization that has had numerous volunteers from the higher education community participate and benefit from sharing of best practices. I personally donated a year of my time getting A-HEC going because I believe in it. It would be nice if folks would get involved and understand what we do before criticizing. Especially when this whole thread started on an ewrroneous premise that the report was negative!
Thanks for your interest in this, Rob
A problem now, but not in the future..... (Score:3, Interesting)
School systems by either OS X or XP these days, and aren't very compelled to get Linux or OSS alternatives for many reasons, including lack of knowledge of what's available, belief that support doesn't exist, fears of application cracks (like they don't exist elsewhere, eh?), and basic fundamental experience with OSS apps and environments in general.
This changes as a younger generation replaces older teachers, but it will take time for educators to get smart on what OSS is, and how to use it effectively for both skills and remediation.
Re:A problem now, but not in the future..... (Score:3, Interesting)
SoftwareFor.org [softwarefor.org] is attempting to address just this issue with the Software for Starving Students CDs. We've identified institutional adoption as the key to getting free software to the greatest numbers of students. As such, building bridges to educators is a core initiative for us. Teachers, like everybody else, need to know how F/OSS benefits them.
So in addition to professional packaging and having versions for both Windows and OS X (a must in
Shameless plugs are ok; messages are lacking (Score:2)
Re:A problem now, but not in the future..... (Score:2)
Quote:
The U.S. Bureau of Labor Statistics estimates the 2004 average yearly earnings of teachers (not including special education teachers) by educational level taught:
*
Kindergarten: $44,940
*
Elementary school: $46,350
*
I can tell you're not a teacher (Score:2)
I'll agree that computer skills need to evolve in teachers; and various academic disciplines are slowly (but surely) evolving standards for skills and remediation. It takes time, and someone that gives a sh*t without much penuniary interest to do the grunt work. It takes all of the things that makes OSS
Re:I can tell you're not a teacher (Score:2)
I averaged a 10 hour a day work for a teacher, 4.5 hour a day of actually teaching, a Free Period and Lunch and 4 more hours to plan for the next class grate papers, etc... Vs. 8 Hour a day for Average Joe. To inflate that issue. It is true with the average Job, there are people not willing or able to learn help out, or they just try to stop us from being productive we call it Corprate Politics, for teachers
Funny... (Score:2)
Teachers do not work 10 months a year, and the teacher that works 10 hours a day is very few and far between. (English teachers that must grade essays is likely the exception). Because of
There are some items that are obscured there... (Score:4, Informative)
There are five categories of teachers: aids, those lacking masters or other needed credentials for a 'full license', fully licensed (usually with master degrees), administrators who teach, and special license teachers. In post K-12, there are part-timers, full-timers, tenured, research (e.g. non-teaching but supervisory), administrative, and a slew of small 'other' categories. They all teach, have different skills, and only the top couple of tiers make comparatively decent money.
The hours in a day are variable. Many spend ten or more if they supervise or sponsor clubs or other extra-curricular activities. They often work weekends doing the same thing, often for additional if low pay.
They get a few holidays that the rest of us don't. Most of my summers were spent teaching, or taking classes to stay up in my profession. I didn't get to slack but for a couple of weeks, which is less than my professional peers did. I got a nice holiday break in the winter; that part was good. Others in my profession, do, too.
And, I put up and dealt daily with extraordinary discipline problems, not to count the developmentally disabled and disadvantaged individuals, each with their own circumstances. It's what I was paid for. Today, the problems are more severe and the regulatory/compliance environment problems are exacerbated by parents that don't have time for their children, or let WoW or an Xbox or Family Guy babysit them while they deal with their own stressed out, post-divorce lives. Add in the sociopaths, the drug-enabled, and the litigation prone, and it's a mess. I feel for both students and teachers who are there to learn and teach. It's not easy. Yes, other professions have their stress and they're also crappier jobs, and those that are entirely thankless. But teachers and students are the next generation and embody the hopes of the current ones, and ones past. My hat is off to them, a phase that translates to my respect for their difficult job.
Re:A problem now, but not in the future..... (Score:2, Informative)
Re:A problem now, but not in the future..... (Score:2)
Re:A problem now, but not in the future..... (Score:2)
How many blue-collar-salary jobs with a Masters degree requirement necessitate your bringing your work home with you?
Re:A problem now, but not in the future..... (Score:2)
I once knew a teacher who was nearly terminated from her job for physically interfering with a pre-school age boy who was standing on desks and peeing on the other preschoolers. The most important course a teacher takes is the one on anger management skills. If we all had better anger management skills, Windows would never have been such a problem in the first place.
From "Low Pay, Low Quality" (Score:2)
"But wh
Re:A problem now, but not in the future..... (Score:2)
K-12 teachers are underpaid, and generally lack a lot of computer skills that are necessary to make computer work, period. And we can't blame them for that : they're teacher after after all, their job is to teach kids. Making computer work is the work of computer technician. If you believe that teachers without access to a good tech have an easy time making proprietary software work, you
/Higher/ Education is not K-12 (Score:3, Informative)
We're not talking about K-12, we're talking about Higher-Education, ie College.As one of the admins for my the Engineering College at my university, I have these comments:
We have a handful of professors who refuse to run windows. We have more faculty that are involved in research projects with undergraduate students they found was more productive on linux. We have deployed group workstations for
Re:/Higher/ Education is not K-12 (Score:2)
Getting the word out is the hardest part. Once adopted, academia doesn't change that much. But there must be a huge mass near as academia has a time warp around it sometimes. I don't have a CS degree because no one in this state offered one that didn't involve arcaic IBM mainframes during my college
Re:A problem now, but not in the future..... (Score:2)
If teachers are no longer interested in learning, this explain why they are no longer able to teach.
Also, how much more difficult is OSS compare to Windoze stuff? I just don't see the point. And are the teachers doing all the IT infrastructure stuff in their schools? Of course not. So, again,
Underpaid because they DON'T use Free Software (Score:2)
Re:A problem now, but not in the future..... (Score:2)
I run a nonprofit geared towards giving away free computers to underprivileged kids (refurbished older gear running Kubuntu). It has so far been a great success. The school system where I live has just asked me to kit out a few standalones for their Special Ed classrooms, after teachers were so impressed with the Linux desktop. I do not think you give the faculty nearly enough credit.
*sigh* (Score:2)
As a Mac zealot myself, I recognize in your 'I suspect...' statement the painful sort of denial of the obvious of which we are always accused.
I always tell people, who ask how I could possibly be an atheist, to go to church just once and think about everything that is said as if there is no God, and to realize how silly and contradictory it sounds. I'd suggest the same to you with this article. Go back and read it as though y
See! Mac Zealots are godless whiners !!! (Score:2, Funny)
Re:*sigh* (Score:2)
Re:*sigh* (Score:2)
I suggest you don't apply this test to your marriage...
Re:*sigh* (Score:2, Interesting)
Re:Mod parent up! (Score:2)
Re:*sigh* (Score:3, Insightful)
What does that leave, exactly?
Or, I could just, you know, decide for myself what is right, based on my experiences and readings, and believe [yoism.org] in reality [churchofreality.org], rather than thousands of year old mythologies because hank told me to [jhuger.com].
open source + college = lovefest (Score:2)
Isn't the whole point of college the fact that everyone there is looking for work?
Next on Slashdot: Wooden bats doomed in baseball because they require pro athletes to practice.
Re:open source + college = lovefest (Score:3, Insightful)
OSS can a
Re:open source + college = lovefest (Score:2)
Re:open source + college = lovefest (Score:2)
And those are? (Score:2)
Let me play devil's advocate, since I do support OSS.
Please keep in mind that many corporations offer their products at a substantial discount to Educational Institution. For example. I work for a hardware (not as in PCs) that offers a minimum discount of 25% and up to 50% depending on proudct line to any educational institution. Our support model is the same. An application engineer will come out and help students/factility o
Re:And those are? (Score:2)
Yes, for academic institutes, the money savings of OSS may be less significant. Then again, perhaps support contracts from OSS vendors (Red Hat, etc.) also have educational discounts? I don't really know.
So, from an education point of view, what are the these benefits that OSS offers which need to be out weighed?
You've only mentioned money. Well, for education, I would think the ability to modify, tinker an
Re:And those are? (Score:2)
For a computer science major yes. For the majority of kids in K-12 not at all. Just like most people don't know how to tinker with their car, build a house, or make a fire without using matches most people don't have much use for know
Re:And those are? (Score:2)
Education needs support. (Score:3, Insightful)
Odly enough the school offered better computer classes back in the late 80s then they do now.
OSS is fine for education if you have some people who understand it just a little. But most schools compter literate and IT staff means you can reinstall an OS when it crashes and add a Cat 5 cord to the switch.
Re:Education needs support. (Score:2, Interesting)
Re:Education needs support. (Score:2)
I wasn't taking saying anything about any ones indivual skills but more of a General Average Skillset I have seen, in eduaction, and much of the aditudes I have seen. I have seen some School districts that have excelent IT staff who are on the ball. But most are Sub Par.
I myself is use to hearing insults about my Professon (Consultant/Contractor), who are no skilled Overpriced Techs, who just follow the gargin of their Partnered company. While I for one t
BZZZZZZzzzz... (Score:2)
This is just plain wrong. A good friend of mine left a job not that long ago in the private sector to to go work in a University's IT department. He did it because the work environment is a lot better. It has nothing to do with his talents.
Most of the people that I've known who worked in University IT deparments did so because:
1) They like the environment better than the private sector.
2) Job stability
3) Just grad
Re:BZZZZZZzzzz... (Score:2)
School != University.
In all fairness, the parent's comment is probably a reasonable generalisation, though it's not true in all cases.
In the UK, for example, there seem to be two ways to run a business:
1. Produce a half-decent product/service, hire good staff, work with your customers to give them the results they want. Try and get people and/or businesses to buy your product/service.
2.
Re:Education needs support. (Score:2)
As a small business owner, I am working on an open source project for higher education. The first obstacle I had to pass over was the thought that OSS needs to be 100% free as in beer.
What I hope will make my project work where other OSS has failed, is paid support, paid implementation, and the ability for customizations to be covered by said support. By charging a fraction of the cost of the closed source equivalent, but providing the same, if n
Re:Education needs support. (Score:2)
It is my policy to never point out grammar or spelling mistakes on forums unless I am quoting someone, can't understand the intended meaning, or that is the purpose of the forum or thread. I just thought it was amusing that in an a thread about computing and education someone could include so many grammar and spelling mistakes including misspelling 'illiterate.'
To get on topic though, I really think this varies from school to school. Some educational institutions employ and create more OSS than nearly an
Re:Education needs support. (Score:2)
Re:Education needs support. (Score:3, Interesting)
I am a network and system admin for an elementary school district. I have a BSCS and almost ten years of industry experience. I know my way around a server room.
I don't work in Education because no one else would hire me, I work in education because schools and school districts need IT people too. Sure the pay isn't great, but I have more freedom to experiement with projects that interst me, and I feel like I'm making a difference. Most people who work i
Re:Education needs support. (Score:2)
Re: (Score:2)
Re:Well, if your IT people are just dumb... (Score:2)
Re:Well, if your IT people are just dumb... (Score:2)
If they had let, say, a telnet server or web server on there, that's a different story. But SSH is relatively safe. It's designed specifically to be a safe way of accessing a computer remotely.
Re:Well, if your IT people are just dumb... (Score:2)
Don't have a copy of matlab on your windows PC at home? Well, just pick a color, and ssh to color.labs.cs.foo.edu. Then you can do your work.
This isn't dumb, or an oversight.. It is intentional.
Note: I used to sysadmin for a university, and we did this for exactly this reason. Having publicly accessable machines was policy, as sometimes students were coming from off campus, or were faculty f
If your IT people are dumb you should FIRE them (Score:2)
They didn't actually disable any of the "no no" services like SSH, and each of the lab's PCs had an IP address that was visible outside of the university.
It does seem off to "waste" good public IPs on lab workstations but depending on the era when things were set up that was commonplace. The workstations at my alma mater also had public IPs, but back then Internet meant Telnet, FTP, Gopher, Archie, WAIS and this new-fangle
Let the Kids do it! (Score:3, Interesting)
What is "Education" supposed to be anyway?
Primary school kids may be too young to do operating systems, (...although a smart 3rd grader can certainly downloard & install OpenOffice with a little supervision ...) but middle schoolers can definitely install OS's with a little supervision, and high-schoolers should be able to keep the computers running in the school district's kindergartens.
Not every kid will have the desire, but if only 5% of your highschoolers have an interest in technology: problem solved!
Any school district that is paying for its office software is wasting Our Money! and if they are not using this opportunity to train up kids to run computer system, that's a waste too.
Re:Let the Kids do it! (Score:2)
>You really trust any of those students not to install: games pr0n key loggers root kits mp3s and ripped copies of major motion pictures that the riaa will sue the school over and other surprises?
Normally I ignore Anonymous Coward, but he makes my point for me.
Kids are going to do things that are stupid, immoral and/or illegal. That's part of being a kid. Education is, in part, about teaching them to tell what is stupid, immoral and/or illegal.
It's better they learn this stuff and make their mistake
Compare and contrast (Score:2)
Windows: Needs an administrator with experience in practicing voodoo.
Strange Idea (Score:2)
A bunch of developers is a bunch of developers it makes no difference whether the product they work on is Open Source or Closed Source. I dont see how development model can be evaluated in this way. What counts is the end product. The
Re:Strange Idea (Score:2)
I am sure that the provision many (in computing terms) years ago of the Unix source code to educational establishments not only helped many students learn about computing and provided ready made material for the classes but also helped to spread the use of Unix in indu
As a former teacher I can say yes... and no (Score:3, Insightful)
A lot of teachers have to do their own IT work. In my school, there was an IT supported computer lab (with about 20 three-year-old PCs). If there was a problem in the lab, you either fixed it yourself, or waited three or four days until one of the IT guys from the district office could come out and troubleshoot. This means that something that's familiar (Windows, Office, etc) is a better bet for a lot of teachers, because it's a lot easier to figure out how to resolve a problem with something you're already familiar with. Printing is a good example; if the printer went on the fritz, I already knew the five Windows-centric things to try. If the computers had been running Linux, I'd have had no idea (at that point) where to start.
Another issue is that most teachers aren't geeks, so they want a "just works" system. They don't want to have to fiddle around to get things working--they want to insert the Oklahoma Trail CD and have the students playing the game. Right or wrong, there's a perception that "other" operating systems are more complicated. When you're at school eight hours, then at home grading and planning for a couple hours, and commuting thirty minutes a day, you just don't want to add anything else that takes time.
Both of these issues mean that teachers believe that OSS isn't "ready" for educational use. Of course, a lot of that is perception. Remember that most non-techies are a few years behind the curve, so a lot of them don't know about Linux distros like Ubuntu or about OSS programs like Open Office.
Finally, there isn't really a lot of appealing software out there (OSS or closed source) for educational use. Indeed, there isn't really a strong argument to be made in favor of using computers in the classroom in the first place. In my opinion (which is based on three years of teaching experience), a lot of computer use in classrooms is misdirected--it's generally intended to be used as a reward or an activity to keep part of the class quiet while the rest of the students do something else. It's not that OSS isn't ready for education, it's that educators haven't yet worked out how to fit computers into education in an effective way.
Re:As a former teacher I can say yes... and no (Score:2)
Unix systems are let less management intensive on networks. You may find that IT guys can handle problems much more easily on a Unix based system. To use your printing example the typically Unix based printing systems LP, LPR, Cups are all designed to be administered remotely not locally. They are all designed to generate automated error reports which can be emailed to administrators. LPR and CUPS are designed to be robust and fail less often. The fact is for an administrato
Re:As a former teacher I can say yes... and no (Score:2)
Most schools don't care or get a site license so this really is not an issue.
2) The system ships with hundreds of educational packages preinstalled
Ok....how many of these hgave any of these teachers heard about man? I will tell you it's a big fat ZERO.
3) The OS can be designed around children's needs (no model of a uniform interface for all users)
Children are a hell of a lot more flexible then the teachers are because they don't know anything
Re:As a former teacher I can say yes... and no (Score:2)
Ok....how many of these hgave any of these teachers heard about man? I will tell you it's a big fat ZERO.
So what? The math teacher can look in the docs for "math education middle school" and try out a dozen apps to see which ones he wants to use.
Children are a hell of a lot more flexible then the teachers are because they don't know anything and one of the big ways they learn is exploring. Teachers can get stuck in a rut.
Adult interf
Re:As a former teacher I can say yes... and no (Score:2)
Re:As a former teacher I can say yes... and no (Score:2)
If you know how to do all those things you
Re:As a former teacher I can say yes... and no (Score:2)
Underestimating... (Score:2)
Or a bunch of clever kids, which are in ample supply in the classroom. Just b/c the average idiot teacher can't do it doesn't mean it can't be done. Even my own highschool, poorest in the county, was able to handle two DEC workstations I won in a contest, b/c they let my team and I admin them. To his credit, one of the teachers involved was also a hacker capable admining them as well.
This reminds me of a recent Air Force recruitin
Re:Underestimating... (Score:2)
While this is likely a true statement, it is also way besides the point.
The people who put the commercial together had about four seconds of time to give the kid... it's kind of hard to show off any "real l33t skillz" in four seconds. On top of that, that commercial isn't really aimed at the true hackers (who I would guess wouldn't fit in too well in a military environment, but that mi
You Have To Be Smart (Score:2)
I think it's probably accurate (Score:2)
Schools are subject to school boards and parents. Parents are hypersensitive about little Janie and Johnny getting behind, and they don't want anything that means Janie or Johnny won't have the most popular thing. The system is extremely risk-intolerant, ruled by the LCD. Individual parents may be smart, but get them together and you
Re:I think it's probably accurate (Score:2)
TCO Studies (Score:2)
Open Source and Vertical Markets (Score:2, Insightful)
Most open source developers do not have the business expertise to attack vertical software markets, nor do many of the people who kn
Here, in schools (Score:3, Informative)
Last time I setup a basic Open-Source lab (Abiword, OpenOffice, Firefox, GIMP, etc) the kids had figured out tricks that I hadn't even touched. They had gorgeous Impress (Openoffice program similar to Powerpoint) presentations, and were happily playing with penguin games. In fact, if there's anything the kids love about linux most it's the penguins... they draw penguin pictures, have stuffed penguin toys, play penguin games, etc. Of course OSS isn't just about Linux, there's BSD (which we also use) and even windows OSS applications as well (the aforementioned Impress was actually the windows version).
Going back to the games, it seems that in the OS world games are often more "wholesome" than many of the windows components. Of course, part of this is probably due to the fact that many popular linux games are based on old classics (Frozen-Bubble, SuperTux, Pingus == Arcade Bubble Game, Mario, Lemmings)... but that does tend to make it overall kid and/or educational-environment friendly.
Computing in Education (Score:2)
The programs they're supposed to use are pretty basic "multip
How can you study something that's not OSS??? (Score:2)
Look at their sponsors page (Score:2)
Heaven forbid any of these companies would have to take their gravy train product line and port it to another platform. *shudder* That would mean actually working for living! What are you, a Democrat? I bet you don't even have a gardener, do you?
Propietary software blows up too... (Score:2)
They've been fighting the problem for at least a week.
Don't know the details but even if it's something simple like a config sett
It depends what you want to achieve (Score:2)
If you have in mind that the purpose of education is to enrich the education providers, then you should stick with commercial software.
If you have in mind the the purpose of education is to enable those being educated to be self-sufficient in all respects, then you should aim for free software; and you should view non-free software as a stepping-stone to 'free'
The commercial providers will move on to other things; in this c
Biggest cost is always content creation. (Score:2)
What works is when there is sort of an open source "fact community" around an educational project that can use a common interface to do the "educational packaging" without racking up the costs of content experts, etc.
The Moodle LMS is ready (Score:2)
In fact the install base of Moodle rivals Blackboard/WebCT:
More http://www.moodle.org/stats [moodle.org]
What people say about it [humboldt.edu]
The need for support (Score:3, Insightful)
They don't want to roll-their-own FLOSS implemenation, they just want stuff that works and needs no wizard to keep it running.
Most schools in the UK can't even pay enough to get good *windows* support technicians, let alone get support for a GNU/Linux guru.
As more are brave enough to go ahead anyhow, the situation will ease but this is a classic symptom of a technically-led young sub-industry - infrastructure like support services will only develop when an emerging pool of early adopters grows to sufficient size.
Because of that, and because of the need for a recognised brand in this area, I have worked on solving some of those issues through Cutter [cutterproject.co.uk] which does provide a pre-packaged and commercially supported 'solution' for shools. Others will probably do so as well. Mostly it's a matter of time but nobody should really be surprised by that finding.
Any Colleges Not using OSS? (Score:2)
When I go back to visit my old school there are labs with 50 or more linux workstations in almost every building, or every building I walk into anyway.
The article is probably right (Score:2)
For general stuff, projects are generally in the stage of being about as good as closed-source products, but not compellingly better. There's a lot of interest and pilot programs, but relatively little
As someone using a lot of OSS in higher ed (Score:4, Insightful)
The latter one is worrying my boss. I support an OS CMS (Dokeos), OS electronic porfolio (OSPI), OS image management system (MDID) and a few others. I'm the only guy here who understands them- everything else here is Windows/IIS other than the portal. What happens when I leave? You put out an ad for "Academic technology person: Blackboard experience" and you'll get dozens of applications. Put one out for Sakai, Moodle or the even more obscure Dokeos and you'll be lucky to get one. You need to get someone who can program, who isn't afraid of unfamiliar code and who can still do the rest of the job.
Can you buy support from someone like RedHat? Sometimes, but a lot of academic stuff is pretty obscure, not used by more than a few dozen schools and highly specialized. We have support for our OSS portal (uPortal) but frankly it sucks- the latest upgrade was a nightmare, managed by paid support people who could barely understand the system. We're still trying to figure out all the details in various places because a key person left suddenly.
At least with a company you have someone to blame. It may not help (I'm fighting a commercial company with utterly worthless support and a badly broken product right now) but I can point the finger at them and say "It's their fault, not ours!"
Can't approve of that (Score:2)
But hey, this is Europe, no idea about the US.
Isn't this what students are for? (Score:2)
That's what computers in education should be all about!
Now if you're talking about the administrative systems, the front- and back- office systems that the students don't have a
No developers needed (Score:2)
Let's take a look at Higher Education, since that's the topic at hand. Let's assume that the OS of choice, here, is Windows -- and for desktops, it probably will continue to be for some time, as you need affordable on-site Help Desk staff and such isn't widely available yet.
One experience (Score:2)
Now, it's Win95 so that's not a fair comparison as opposed to XP. But, even so, the other arguments are bunk. The kids learn just fine using Linux, and the lab is much cheaper to run since it's all running off a central
implementation != education ???? (Score:3, Informative)
Open source too much labor for education? FUD.
Re:Support & Costs (Score:3, Insightful)
imho they have 2 options
1) choose a packaged software from a company, pay for it's licence and the support sums later
2) choose oss and hire a developer
i'm for option 2, because unlike the licence&support, it starts to change the software in the direction that you really need to, instead of what a salesman of ZYX-gamma company in mind when he first wrote the whitepaper.
there is no real black and white on this issue, sometimes you have to be compatible wi
Re:Support & Costs (Score:2)
Some of them want to be BOFHs someday. What better way to learn than to build and maintain the school's educational computer resources?
Re:Support & Costs (Score:2)
Re:Support & Costs (Score:2, Insightful)
I'm a big advocate of OSS and all but applying random patches is just careless and stupid. At lea
Re:Support & Costs (Score:3, Insightful)
If there is a critical bug preventing me or my users from getting something done, sometime it is worth the risk to apply "untested" patches. Also, a lot of the wait time in getti
Re:Moodle (Score:3, Informative)
Re:It's a good thing... (Score:2)
In practice, the discussion is the usual slashbot/troll fest.
Sorry about that, but that's humans for you. The article may still be interesting though... I should just read that if I were you
Justin.
Re:Most ITS professionals don't understand OSS (Score:2)
Re:Don't Forget (Score:2)
I'm sorry but when was the last time you called tech support? Spending 2-3 hours tied to the phone to get a question answered is in my opinion a larger waste of time than checking a forum at the end of the day to get your answer.
And the forum is a worst case scenario. In most cases you will find it in 5 minutes on google. If it's the type of problem you can't find on Google then it's the type of p
Re:Vendor Support? (Score:2)
Unless, of course, it doesn't.
While things are getting better, the number of times a configure; make; make install run works properly is still far too low. Adding to this are the far too high number of packages that toss an "oh yeah... you also need to download and install packages X, Y, Z, and libSnood first, then alter Makefile.in appropriately," at the installer (who may have no clue what the appropriate changes to make are). Admittedly, a lot of