I will never tire of telling this story until the day I die, or the neo-millennials go "huh" when you mention BSODs or 404s.
Back around 2003 (the last time I volunteered to "help" somebody with their Windows system), I was recruited by my sister to help a friend of hers install a printer driver for her new HP printer.
I thought, "surely this won't be too hard".
So I went to the right website, downloaded the correct driver, and clicked "install". Whirr, whirr. Time to reboot. Oh, shit, BSOD! Reboot again. BSOD.
"Oh well, I guess I'll have to uninstall that POS printer driver."
Boot into safe mode. No problem. Click on HP-provided utility to uninstall broken driver. Dialogue box comes up: "uninstaller can not run in low resolution". Program terminated. I forget the resolution required, but it wasn't available in safe mode. Piss around with the video mode in safe mode for fifteen minutes. No dice.
Start reading the internet about how to manually uninstall broken HP printer driver. God knows what files I deleted or what scary reg-edits were required, but I eventually got rid of the damn thing. Computer now boots normally again, but the printer still doesn't work.
I go to the HP support page to file a bug report, through an HP supplied URL. Many, many, many required fields. Gave them a piece of my mind in the comment box. Click submit. Result comes back: "404 not found". This is HP's own support website, as found in ancillary tools packed with the broken driver. It found the form for me to fill out, but couldn't find the server after I finished filling it out. Submission lost.
HP forever since has resided in my colossal fuck-up bucket. I know people who purchase their expensive HA kit and swear by the organization, but on the consumer side, I can only swear at this organization.
Despite this, I did buy a networked wide-body inkjet from HP subsequently at a huge discount from a going-out-of-business sale, and it hasn't been terrible, but I only replace the ink when I know I'm doing a lot of printing for a few months.
I don't know any company that's fallen further or faster in consumer esteem (once upon a time, a time I still recall, HP calculators represented the pinnacle of consumer esteem) except perhaps for the Hudson's Bay Company, but to comprehend that story you have to know what it once owned: a list of assets many nation states would envy. They spun off oil companies, railroads, real estate. What did they keep? Zellers.
I keep telling my wife that the insurance business has the rare business model of litigating its own customers (just try to collect ...)
But just now I realize that the ink jet market is not so far behind as all that.