Alternatives to UseDesk

OneDesk software combines Helpdesk and Project Management into one program. There is no need to buy, integrate, and switch between different applications. Your entire team can support customers and work together on projects from one location. OneDesk is a tool that can be used by both small and large businesses, as well as departments in large companies. It is popular with project managers, professional services, IT professionals, and customer service representatives. OneDesk is easy to use, features-rich, and highly configurable software that can manage both task and ticket workflows.

GoToResolve is a refreshingly simple IT support tool that adapts to the way your team works today. Our all-in-one IT platform will help you support your workforce from anywhere. All your IT needs are covered with our all-in-one platform. It's as simple as speaking to someone. Agents and employees can get more done with time-optimizing features such as unattended access, multi-session handling, and multi-session management. Systems are protected while businesses run smoothly. Remote access, support and ticketing are all possible together. Remote and in-house teams can access GoTo Resolve more easily. You can speed up resolutions by using a frictionless, fast join flow. All the tools agents need to resolve problems are available right there. - In-session system diagnostics - Reboot/reconnect - Admin mode - File transfer - Multi-session handling - and many more

Instant happiness, instant responses With Zoho Desk's embeddable Chat widget, you can respond to customers immediately. The embedded chat widgets of Zoho Desk allow you to be at your customers' side when they can't find the answer in your Help Center. Customers can instantly contact your agents via the Help Center to get answers and help faster. Agents can convert chat conversations into tickets if a customer has a more complex issue. Agents can save all chat conversation context, so there is no lost time. Your chat tickets can be left with the team's trusted experts. Zoho Desk allows you to assign tickets from different channels to specific agents and teams. This allows agents to work more efficiently and customers can feel secure.

You can take customer communication to the next level. Omnidesk provides support and communication through all channels to clients. Clients choose you because it is convenient for them and employees enjoy working with you. All channels should be included so customers can reach you easily. To save time on repetitive tasks, create templates and rules. You will be pleasantly surprised by the quality of your support when you process requests. Analyze the performance and achievements of all employees and departments. Omnidesk has been used by many organizations, including travel agencies, software developers and educational projects.

Richdesk is an asset management and help desk software solution. Prioritize tickets and assign them to the right agents. Quickly organize ticket queues and capture resolutions for knowledge sharing. Customers and staff can help each other with workflow-driven guidance, online knowledge, service catalog, and status. Automate basic help desk tasks like ticket triage, agent assignment and team notification, SLA Alerting, ticket templates, canned responses, and ticket templates. Upload, track, and manage any asset category using customizable configuration items styles, asset maintenance, and service history. You can view the stats of your customer, agent, and team members. You can also export assets from ticket queues and asset lists with one click. All the features you need for service management, in one place. Self-service portals to reduce repetitive calls. Fully integrated asset management.

Only the most essential features for support teams. Track customer requests like a boss. Contact forms, emails, and orders all work. All your customers' email, Twitter and Facebook requests can be tracked in one place. It is efficient and fast. All requests are converted into helpdesk tickets and sent to the appropriate support team agent. You can download or use the cloud version of these features. The helpdesk solution allows you to manage a lot of customer messages and automatically assign them the correct department or support agent. This will help reduce workload and improve customer experience. Open Source PHP HelpDesk allows you to manage the work of your support agents and increase customer satisfaction. Soon: Reports on reply time. The best way to organize customer support for your multivendor online store is with Ecommerce Ready Customer Help Desk Ticketing System.

Simple yet powerful help desk software. No ticket IDs, no customer portal, and only personal emails for happy customers. Customers do not need to log in to any ticket numbers or portals. Instead, they receive a personal email. This allows customers to send their emails quickly and ensures that nothing is lost. Use @mentions and notes to quickly and easily collaborate behind-the scenes on any email. You can track metrics such as customer satisfaction scores and response times to help you understand your team's performance. Working with the team, re-typing old responses, working out who is responding to what, and making sure that nothing slips by the cracks are all tasks that can be done using email software. EvantoDesk is easy to use help desk software that will make you and your customers more productive and happy. Businesses across many industries trust EvantoDesk.

GoDesk makes it easy to give your customers the answers they need, faster than ever. Ideal email support tool for startups or SMEs.

Support Center Solution. Manage your simple and efficient helpdesk. Helpdesk. Collaborative ticketing is a powerful tool. You can prioritize, categorize, assign, and assign tickets to the appropriate agents. This will allow you to leverage the power of the entire organization to deliver customer satisfaction. Give your customers the support that they require. Your customers will appreciate a flexible and responsive interface. Simple admin panel. A simple admin panel that allows you to manage your tickets. Responsive design. Service-Run is responsive. It looks great on desktops, phones, and tablets. E-mail notification. Notify your customers via e-mail. Ticketing systems can be used to support and assist you in dealing with any issues/incidents within your organization. They manage the incidents from the time they are captured until their resolution. A ticketing system can be used to manage incidents by systematically capturing tickets and correctly categorizing them.

SherpaDesk, an all-in-one helpdesk program, is easy to use. Professional services with all the tools you need You can run your business and have the time to do what you love best: Your customers will receive world-class support

HelpDesk will help you improve your customer service. It makes it easy to manage customer messages. To simplify your support tasks, organize all your tickets in one simple-to-use system. Friendly customer service will increase brand loyalty. To build stronger relationships with customers, send contextual and personalized messages. HelpDesk's features can help you save time. HelpDesk's built-in tools make it easy to solve tickets and speed up your response time. Collaborate with your colleagues. HelpDesk allows you to communicate with your team from within the app. To gain more insight, analyze feedback. To learn more about your customers' needs, let them rate your responses. Work on desktop, mobile. Web-based HelpDesk app works in a browser. Support your customers from any device. For 14 days, you can try HelpDesk free of charge.

Infizo Desk is the leading software solution for incident management. Manage and prioritize help desk tickets seamlessly with the latest features, such as intelligent ticket assignment and automated categorization. These features are designed to maximize operational efficiency and minimize response times. Our sophisticated ticketing software allows you to efficiently track and manage help desk requests, ensuring that every issue is resolved promptly, increasing customer satisfaction. Assign tickets to certain user groups or individuals. This simplifies ticket assignment and ensures accountability for every action taken. Convert incoming emails to help desk tickets automatically, allowing seamless creation and integration of email communication. Set service level agreements for ticket response times and resolution. This will ensure prompt and efficient support.

atSpoke is your ticket for a faster, better service desk. Turn messy Slack IT support channels into a convenient service desk. AI can automatically resolve 40% of all tickets instantly. Automate triage, classify, and assign service tickets using AI. Integrate tools into tickets to trigger actions. atSpoke is a modern workplace support desk that removes the complexity of traditional IT ticketing for faster, better internal support. Every team can use powerful ticketing that is easy to use and built for speed. Machine learning automates both knowledge and service requests. Conversational ticketing designed to work with Slack and Teams, email, web, SMS, and Teams. Integrate your tech stack to get more done within tickets. For the best chat experience, purposefully designed to work with Slack. AtSpoke is available to all employees in seconds. AI that automates repetitive agent tasks can increase efficiency.

Pulsedesk automation tools based in artificial intelligence can help you increase the speed of your response and improve customer satisfaction. ChatGPT allows you to instantly adapt your answers based on the situation, while maintaining your company's unique voice. Our platform offers a comprehensive solution to manage customer inquiries, streamline your support process and reduce operational costs. It supports Gmail, client-portals, WhatsApp and live chat. You won't be charged for features that are not necessary. Our helpdesk allows you to keep your support costs down while still providing excellent service. With just a few mouse clicks, you can assign customer queries to support agents. This ensures accountability and ownership of each ticket. Our 360-degree platform allows you to monitor in real time who is working on which query and its status. This will allow you to make informed decisions.

You don't need to rely on manual reports for analysis of the performance of your team in relation to each agent or client. Aritic Desk provides real-time performance analysis based upon ticket properties, agents catered too, time trackers, and other factors. The Skipper was a strong sailing man and the Skipper brave. Five passengers set sail for a three-hour tour. We do it our own way, so there's nothing we won't try. Encourage collaboration through real-time chat support. No more pre-written answers or fake names. Real-time communication with clients and agents is essential. Provide genuine, relevant solutions. Your clients and agents can see the support in any language that they are comfortable with. The language widget can be used to change the language once the app has been installed. Analyze each profile in detail, including the number of tickets created, who created them, their progress status, and so forth.

FuseDesk allows you to interact with new leads. Automate the onboarding of new clients Automated workflows and templates allow your agents to spend their time where it is most important. Templates personalize and speed up your support. These merge fields can be added to the contact record. FuseDesk can connect to your favorite CRM. ActiveCampaign, Keap, and many other CRMs can be connected to FuseDesk. Ask about our simple, powerful integrations! Your customers are more important than your software. FuseDesk is completely free to try. No credit cards. No time limit. No obligation. FuseDesk is the new way to helpdesk.

It is no longer necessary to search for information about who to contact to report a device problem, a system crash, or request equipment. The Service Desk can be contacted by employees via the self-service portal, Teams or Outlook. You can enjoy the full Service Desk experience from within Microsoft Outlook. You can access your ticket log and browse our knowledge base, or create a new request from a catalog. The requester knows who is handling their request, what status it is at and how long it takes to resolve. They don't have to call the helpdesk in order to inquire about the status of the resolution. Don't waste your time sorting out requests. The system will assign each request to the correct team. The system automatically sorts requests according to their priority. The team has a well-organized work schedule and will not forget anything.

WonderDesk is an automated web-based help desk software solution. It is a Perl CGI script which can be easily installed on your web server. It improves communication between your company's customers and employees. It helps you keep your company organized. It does not require any software to assist your technicians or customers. It is 100% web browser-based. WonderDesk replaces your support email link. Say goodbye to messy email inboxes and support requests that get lost. Your customers will be happy with the WonderDesk help desk solution. They are notified by email every step of the way throughout each support request. They can log in anytime to check the status of their support request or update it. They can also meet one-on-one with the technician assigned to their support request.

Advanced AI capabilities allow you to approve, assign and resolve tickets in real-time, accelerating resolutions. Get innovative features such as integrated field support, ticket generation via WhatsApp, chatbots and self-service portals. Use ML/NLP algorithms for pre-built helpdesk workflows to eliminate the need for agents and customers to allocate tickets based on issue type or product catalog. Easily improve key metrics like CSAT, FCR and CES. Capture customer analytics, and transform them into actionable insights for the helpdesk. Utilize a single source truth to empower agents to provide personalized answers, making customers feel valued. Integrate external apps seamlessly to improve customer support and reduce time, effort, costs. Connect to Salesforce, Microsoft Teams and other apps like Slack, LiveChat and Mailchimp. Infraon Helpdesk is intuitive and boosts agent efficiency to provide proactive support.

All IT Service Requests and Tickets can be easily created, managed and resolved. All your IT service tickets and requests can be created, managed and resolved easily. Reduce the number and time it takes to resolve IT issues. Comparable solutions cost about one-third the price. With seamless VSA integration, you can resolve IT service tickets up to 40% faster. Your technicians can work seamlessly across all tools and have access to the right information whenever they need it. With a complete IT helpdesk ticketing system, you can spend less time tracking tickets and more on making customers happy. You can effectively staff and manage IT projects, and receive real-time status reports. Comprehensive project management can improve forecasting. Vorex Service Desk dashboard gives real-time information about the status and progress of tickets. You can quickly create custom reports and gain insight to help you make the right business decisions.

From a corporate perspective, manage, report and measure the needs of employees in other departments. You can meet the needs of your customers through different communication channels. Transmit customer requests automatically to the appropriate units/persons. You can create teams in Seasy, and assign different responsibilities to each one based on their work areas. Email notifications keep you informed! Send email notifications to your clients or agents to stay informed about upcoming events.

Allow your service desk agents and managers to focus on the most important issues, and let FootPrints handle the mundane tasks. FootPrints works without intervention, whether it's email approvals or automated ticket routing workflows. FootPrints is the best service management solution because of its proven speed to value, flexible licensing options and out-of-the box best-practice templates. Easy-to-configure integrations allow you to go beyond the basics of service desk management and allow you to adapt processes as your company grows. FootPrints allows you to manage project management, bug tracking and HR, as well as facilities management.

A help desk software can be deployed quickly and cost-effectively to simplify customer and employee support. Are you still using email and spreadsheets to send your requests? Mojo Helpdesk will remove them all and place them all in one location. The built-in knowledge base will reduce the number of incoming requests. Mojo helps you stay organized. Tickets can be assigned and tagged. Mojo automation can automate all of this. Mojo Helpdesk, a cloud ticketing system that is easy to use, helps companies provide better employee and customer service at a lower price. Metadot, the parent company of Mojo, needed a help desk that would provide personalized, dynamic, and natural customer service. This was over 10 years ago. We couldn't find one that would meet our needs so we created it. This is now available to organizations like yours. Today, thousands of agents from dozens to hundreds of companies use Mojo Helpdesk daily to help their customers and employees.

Connect all communication channels that customers use to write to you. Automate the ticket processing. No matter what platform your client uses to communicate with you, such as email, WhatsApp, Instagram Direct, or comments on Facebook, all requests will be displayed within your portal in the form tickets. All correspondence with clients can be done directly through the Helpdeskeddy interface. The client card is also saved for historical purposes. Operators no longer need to monitor 10 different systems or switch between tabs. Each ticket has its status. Each ticket has a status. Automately distribute new tickets among operators based on their load and ticket parameters. Automate customer requests and processing notifications.

Your wordPress site makes customer support easy. Each action on every ticket is recorded. You are in total control! You can set up automatic emails to be sent on six key events, such as new ticket, ticket reply, etc. You have complete control over all text and graphics. Our premium add-ons give you more email options and event options. Assign tickets to the agent who has the fewest open tickets. Smart-agent is an add-on that allows for more complex ticket routing. You can add custom fields to your ticket forms. Choose from 13 field types, the most of any helpdesk plug-in! For even more power, you can use our premium custom-fields plugin. Integrate complex logic with powerful forms using the Gravity Forms Bridge. What good is a ticket if clients are unable to attach files? Multiple attachments are supported in every ticket, even the free version.

Remote management, contract management, ticket management, remote management, monitoring, and team management solutions that aid in productivity and control IT assets for service providers, software houses, and internal IT departments. To give your customers more confidence, you can set your brand, color, and URL at our white label plan. Remote access, password safe and monitoring are just a few of the tools available. Chat, mobile, and other tools are also available. You can organize your team's routines and processes with ease and simplicity. Manage stages, queues, inventories, communication and remote access. This section allows you to organize your service flows in an easy and simple way using integrated tools and management indicators. You will find reports on executive, performance, profitability, and other information that will assist you in making decisions. Our Service Desk's smart agent allows you to monitor customer assets and receive personalized attention notifications. You and your team can access requests via the smartphone and streamline service.

ReadyDesk is an entirely web-based help desk software solution. It has powerful features that can meet the needs of businesses of all sizes. ReadyDesk allows you to offer customers many options to resolve their problems quickly. Customers can create tickets through the customer portal, browse the support articles and self-service manuals, or send you an email to create tickets. They can also chat live with you online. Customers and technicians can create tickets from the web interface or from incoming email. Supports attachments and tracks all actions in ticket history. Technicians can simultaneously work on multiple tickets using the tabs at their interface. Multiple customer portals can be created to support unlimited numbers of companies or departments. Each portal can have its logo and settings. Customers can view and open existing tickets, view invoices, assets and more, and even open live chat sessions.

SupportBee's support ticket software allows teams to organize, prioritize, and collaborate on customer service emails. SupportBee's shared mailbox works exactly like email. Your customers will not see us, but we retain the personal touch of email. We offer your team an easy way to collaborate, not unlike traditional email inboxes. We assign tickets to agents and teams. Everyone knows exactly what they're responsible for, and nothing is left out. Our integrated knowledge base software allows your customers to assist themselves. Customers can search for answers without having to contact customer service. KBee integrates seamlessly with our Shared Inbox. This allows your team to insert links to relevant customer service articles when responding to customers.

A WordPress plugin allows you to add the features of a comprehensive support system to your WordPress website. Your WordPress site now allows users to create tickets and receive help. Support Genix allows you to create and manage unlimited tickets on behalf of your business. Support Genix allows you to support unlimited customers. You are looking for a support ticket system that grows with your business? Support Genix offers unlimited tickets, users, agents, and tickets. Plus, you get Business Email accounts! You can now manage customer inquiries from one location. Support Genix is here to help you. Get started today! Do you want to spend less time handling customer support tickets? Support Genix can help you! Support Genix is here to help!

500+ businesses use the Customer Support & Helpdesk software daily. This software is for high-growth companies that want to grow without the need for additional agents. 1. You can resolve up to 50% of the issues before they reach agents. To resolve all tickets, you can create your own self-service flow. You can grow without having to hire more agents. 2. No more switching tabs. Richpanel displays customer and order data in rich context next to each ticket. Agents can save a lot of time. Shopify, Shopify Plus and Magento are all possible integrations. 3. All your support channels can be managed from one place. Customers can contact you via chat or email, facebook, Instagram, phone, SMS, and you can respond to their queries from one beautiful dashboard. 4. Automate your productivity. Automately collect visitor emails, set reply time expectations, qualify visitors, and perform skill-based routing. 5 Flexible reporting platform. Beautiful UI to improve team productivity, revenue impact and satisfaction

Use customer interactions across all channels to maximize customer interaction. Your agents will be more productive if they can engage in multiple interactions simultaneously. Build lasting relationships with customers throughout the customer journey to grow your business faster. Use customer interactions across all channels to maximize customer interaction. Your agents will be more productive if they can engage in multiple interactions simultaneously. You will have context conversations that are more meaningful, less repetitive, faster, and better customer service. You can work more efficiently with fewer agents. Automating your support processes will make them more efficient than ever. Automated ticket creation and prioritization ensures a consistent customer experience across all channels.

You've searched the internet for the right product to provide the service your customers want, but it's too expensive and complicated to set up. Perhaps you've tried one of the major players and are disillusioned by the monthly cost to manage customer requests. A dedicated help desk is the best way to improve customer satisfaction, increase repeat purchases, and save time and cut costs. eStreamDesk, a cloud-based help desk system and ticketing system, is simple to use and does one thing well. Every email that is received is automatically converted to a support ticket. You can control how each email is prioritized, monitored, and answered. You can route sales emails to your sales team or technical emails to the tech department. Automate email replies to customers' most frequently asked questions.

Take control of your inbox Are you overwhelmed by customer emails? You can centralize your email and increase response rates across eBay and Amazon. Lightning Fast Replies are a great way to grow your eCommerce business. What is the secret to increased sales? Happy buyers = 5-star feedback = Better marketplace relationships Organize. All you need to organize and centralize customer emails across stores and marketplaces. Automate. Automate. Chat Communicate. You can quickly and efficiently respond to messages with email templates and easy access to order information. Reporting. Monitoring performance is key to fine-tune your customer service strategy for stores or teams. Returns / Refunds Replyco can process returns and refunds for your eBay shops. Support Multi-Channel Support Integrations directly with eBay, Amazon and Shopify, Linnworks. WooCommerce, BigCommerce. Gmail.

Simplify your Customer Support Team. HelpSpace offers many features that will make you love it, including an inbox, flexible self-service sites, and multiple inbound channels. All your channels have one inbox You will receive all messages from different channels in your inbox. This allows you to stay informed about new tickets and other information. Quickly and efficiently reply. You can change the status, assign an agent, or reply instantly to a ticket. Self-Service Sites HelpSpace allows you to set up your content. Multiple self-service websites in different styles: Blog, HelpCenter and Documentation. Self-Service Articles. Just a click away, you can add links to your Self-Service articles. Save time! Unlimited customers. You can have as many customers and tickets as you want. Multiple Channels. Our Pro plan allows you to receive messages from up 5 channels. Intuitive Interface The interface is simple, clean, and easy to use. Get Started In Minutes. We made the process of onboarding simple and straightforward

DeskUSS makes it easy to provide support! The dashboard is the first part of any application. The dashboard of Deskuss is simple and elegant. It provides all information about tickets so that you don't waste time searching for them and keeps track of any tickets you have been assigned. Deskuss can be used to support different departments, just like your company. Deskuss is a simple but powerful ticket management platform that allows you to communicate with colleagues and track user activity. You can also create canned replies. You don't want to use our subdomain? Deskuss makes it easy to point your domain or subdomain to our subdomain and makes it live in a matter of minutes. There are a number of themes that you can choose from to make your experience more comfortable. You can also set up your own SMTP server to send mails. Deskuss is an easy-to-use, yet powerful and feature-rich platform.

With a simple, all-in-one SaaS, you can grow by becoming more effective and successful at customer relations. Let AI handle your customer interactions seamlessly. AI will deliver instant responses, giving you more time to concentrate on core tasks. Real-time data and analytics will give you a deeper understanding of your customers. Make informed decisions to increase customer engagement. Our help desk offers all features for free to assist your customer support, without any additional cost. Improve communication between your team and your customers and simplify the process. Store and collect unlimited data in order to better understand customer behavior. You can access all help desk options and features without paying any fees. Delivering the right message to your target audience at the right moment will help you connect with them effectively. Set and track campaign targets in real-time for a quick look at performance.

Live chat with customers and visitors now. The most customizable widget allows you to convert more leads, drive sales, and provide faster customer service. Your website will instantly increase visitor to lead conversions. All you need is a modern web chat with automated greeting messages. You can pre-qualify leads by automatically collecting their contact information and messages. You can reply immediately or when your team is online. HelpCrunch Live chat has Help Desk features that will help you increase your support team's productivity. One support agent can simultaneously manage up to five chats with customers. You can localize your chat widget to different markets, change its button style, wallpapers and more - it will fit your brand perfectly. Pre-made answers to common questions will help you respond faster. Never miss a word.

Your support team will be more productive if you have a contact center and all-in-one communication solution. We have the solution, whether you are at work or away. Simple to use, yet with advanced capabilities Our Collaboration tool makes it easy to solve large volumes of customer queries. Agents can stay connected and reach other agents or external experts to get additional advice on more complicated queries. You can customize, access, and build your FAQs in the way that you want. A centralized information center can help your support team reduce the time it takes to find answers. Managers can create a pre-defined and customizable analytics dashboard to help them work with all data reports and convert it into information that will support their business decisions.

Unify your omnichannel platform with AI to deliver personalized and tailored experiences. Identify new opportunities and convert visitors to deliver customer satisfaction. Your ticket to hassle free tech support. A lot of customer questions but in an organised way. Chat your way to a successful business! Live chat allows you to connect with your customers 24/7 in real time. Engage your customers better. Let your customers find the information that they need about your product or service by letting them search for it themselves. Upload articles that relate to tips, tricks and how-tos. Also, include relevant video links and other sources of information. Say "Hello" to your best friend. Instantly respond to customer questions, even when the support team is not present. Create your own chatbot by dragging and dropping the conversational interface.

Adereso Help Desk enables you to centralize all your Service, Support, and Sales channels on one screen. This omnichannel platform optimizes customer experience processes by reducing costs, automating operations, controlling performance, and controlling costs. No message is unanswered when you connect the most popular channels to our app. Each case will receive individual attention. You can connect Facebook Messenger, Chat en Vivo and E-mail to chat with other users. Our helpdesk will ensure that you never lose the thread of the conversation. Each ticket contains a history of conversations so you don't have to ask the exact same question twice. Adereso Helpdesk makes it easy to unify tickets from different channels. You can easily move the conversation from one channel into another using our omnichannel function. Send and receive files or images, such as a screenshot, or a Facebook sticker. Adereso Helpdesk allows you to make your conversations more dynamic.

ReplyDesk is a complete multichannel ecommerce helpdesk solution, designed to enable sellers to manage all their pre- and post-sale service from a single platform. With integration for the internet's leading marketplaces like Amazon and eBay, shopping carts like WooCommerce and Shopify, social media platforms like Facebook and Instagram, and email services like Gmail and Yahoo, ReplyDesk aggregates all your customer support channels into a single inbox. ReplyDesk also helps you stay on top of your customer service with essential help desk tools like SLA timers, AI-generated and optimized replies, automated help desk features, and a multichannel order management platform for managing orders from all channel in one place.

Splashtop SOS makes remote support easy. There's no need to travel to your user's location or waste time. Simply remote into the device and you can take control of it as soon as you need. You can quickly diagnose and fix the problem and make your customers happy. Benefits and Key Features * Simplified workflow - Your user launches the SOS app (can also be customized branded) on their device or computer. Once the session code is received, you can use it to open the session. * The best tools and features - All you need to do the job quickly. You can share your screen to collaborate, transfer files between devices and chat with other users. * Unlimited device support - All packages include unlimited device support. You only pay for the number concurrent technicians per annum. There is no yearly price rise as has become the norm with remote support products.

Your team works constantly with data. Contact history, dashboards, wallboards, reports. Data-driven support is an answer to customer needs. Everyone knows what to do. There is no miscommunication. The customer service program is simply a way to share information within a group. There is no duplication of work. Advanced reports and control over KPIs. You can collect website leads by proactive chat and callback. A virtual call center offers advanced functions that can help you make a sale. You can organize the after-sales process. Thulium is simple to use. Easy configuration, quick implementation, and good support. We create contact center software. It is important that we know how to use it. The integrations and rich API will make the Thulium contact centre system part of your tool environment. Automated repetitive tasks will be taken care of. 100% of calls are returned. You can make more phone calls and connect clients with the right consultants immediately.

With our multi-touch apps, augmented reality and virtual reality technology, you can engage users in a way that is unlike any other. Happy employees are the key to business success. SharePoint Helpdesk is a free internal ticketing system that can be used in Microsoft Teams for Office 365 and SharePoint Online Helpdesk solutions from Ignatiuz. Give them the care they deserve. SharePoint Online Helpdesk facilitates seamless communication between employees and helpdesk agents. Employees can create support tickets and track the status of their tickets all in one place. Administrators can easily access reporting features to gain insight into agent performance and aid in decision-making. SharePoint allows users to be notified automatically during ticket creation, resolution, response management. It allows cross-functional collaboration and synchronization for better productivity.

FocalScope, a help desk software, powers your conversations via voice, SMS, email, voice, live chat and social media messengers like WhatsApp, Telegram, Facebook, and Telegram. You can deliver exceptional customer service via every channel. Customers want to reach you using the preferred method. Some customers prefer to be emailed. Others may need to use voicemail, live chat or social media messaging. Omnichannel service is no longer a luxury but a strategic necessity. FocalScope contact center software and helpdesk software can help you build a strong customer support reputation. It is easy for agents to use and cost-effective for your business. Automate the assignment of requests from any channel using routing rules and queues. Prioritise VIP customers, match agent based on skill, or simply set up round robin. FocalScope will alert you with warning labels if things get chaotic.

High efficiency, detailed reports, advanced features and always the best prices. Desk360 is used by the best to deliver a stellar experience to customers. Desk360's customizable bubbles can be customized to suit your needs. You can also create push messages to reach more customers. WhatsApp, Facebook Messenger, Email, Contact Forms, Live Chat, and more! All messages can be gathered on one page to speed up the process. Manage your workflow with ease using smart ticket assignment, messaging among teammates, and ticket management within teams. Desk360's Support screen is designed to save you valuable time. Desk360 offers a unique experience, with features such as special notes, quick answers and more. Check out the free plan that includes all the essential channels and features. Import your ticket data into Desk360 to activate your 6-month subscription. Our 3-month free offer is for newly established companies.

It can be difficult to keep track of so many customer support tickets. At some point, email stops working. zenquiries gives you the tools to manage the chaos and resolve customer problems efficiently. We can help you grow your eCommerce business. You can assign tickets to boards and work together on solving problems. You can add as many support representatives to your plan as you wish at no additional cost.

You will be able to meet customer demands faster and get them singing your praises. They will be more inclined to work with you. You can create jobs and tickets faster, assign and resolve calls more accurately, and speed up the creation of tickets and jobs. You can reduce repetitive text by using templates and generate tickets faster. Pre-defined solutions that are dependent on the call type raised can help you provide quicker first call resolutions. Automately create calls from email and have them routed directly to the right team member. Email alerts to escalate calls, overdue calls, and task assignments. Export call data and key metrics into MS Excel for further analysis. Quality control tracking can be done by selecting the product and problem analysis option. Financial reporting options include costs / compensation and revenues. Our web-based Service Desk app is ideal for complex workflow routing.

Thousands of customers use HESK help desk software every day to track, organize, and resolve customer problems. 86% of users claim that the integrated knowledge base has reduced the number of support requests. With the right data at just the right time, customers will be happy. Your team will also be happier. The hassle-free HESK cloud solution makes it easy to get your help desk up in no time. You can help them quickly resolve common issues by addressing them in our knowledge base. They can submit questions or issues whenever they need it. A support ticket is created. Prioritize tickets based on urgency, organize them into categories, and filter them in many ways. You can create staff accounts and restrict their access to certain functionality. This will allow you to see who is working on which ticket. Each support ticket includes details about the request and allows you to talk back and forth.

The best and most comprehensive IT Help Desk available on SharePoint, Office 365 and Teams. Organizations around the globe use it! You can quickly resolve hardware and software problems with minimal downtime, keeping your staff focused on their jobs. IT support teams can become more efficient and provide better service to customers and employees with the right tools and features. Use Office 365, Teams, and SharePoint platforms to track IT-related requests and manage queues efficiently. Reduce downtime and improve end-user satisfaction by quickly resolving tickets. Your operational costs can be reduced while your staff remains productive and focused on their job.