HappyFox Description

HappyFox, a cloud-based Customer Service management software, is designed to give customers the edge they need. HappyFox is mobile-ready, customizable, and offers the ability to seamlessly integrate with third-party apps. This is how a 'best of breed' software should look.

Pricing

Pricing Starts At:
$29.00/month/user
Free Trial:
Yes

Integrations

View Integrations

Reviews - 2 Verified Reviews

Total
ease
features
design
support
See More Reviews Write a Review

Company Details

Company:
HappyFox
Year Founded:
2012
Headquarters:
United States
Website:
www.happyfox.com

Media

HappyFox-NewOrder

HappyFox-NewOrder

HappyFox-NewOrder HappyFox-PendingTickets HappyFox-Reports
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Product Details

Platforms
SaaS
Android
iPhone
iPad
Type of Training
Documentation
Webinars
Live Online
In Person
Customer Support
Online
24/7 Live Support

HappyFox Features and Options

Help Desk Software

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Customer Service Software

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Complaint Management Software

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management

Issue Tracking Software

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

Knowledge Management Software

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Call Center Software

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

HappyFox Lists

HappyFox User Reviews

Write a Review
  • Name: Anonymous (Verified)
    Job Title: Sales and Marketing Manager
    Length of product use: Less than 6 months
    Used How Often?: Daily
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Reliable Multi-Channel Help Desk

    Date: Nov 11 2022

    Summary: I liked how HappyFox helped us to combine different support channels into one place. Its report gives data about customer feelings and supports representative accomplishment. Overall, I suggest HappyFox if are searching for a helpdesk tool that can generate tickets, has Omnichannel ability, shares reports and integration with Salesforce.

    Positive: HappyFox has the ability to create tickets according to the problem and it auto-redirects to the department. Its user interface makes it incredibly easy to onboard. You can create feedback surveys and send them after the user's problem is resolved. Integration with Salesforce. Predesigned self-service, FAQ page

    Negative: Its chatbot is very less capable. Doesn't gives a satisfactory response.

    Read More...
  • Name: Ramesh S.
    Job Title: Senior Technical Support
    Length of product use: 6-12 Months
    Used How Often?: Weekly
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    International Customer helpdesk

    Date: Jul 19 2020

    Summary: HappyFox gives us a seamless experience to maintain a great help desk platform for our customers. It's a very powerful and easy to do our daily help support. Analysts are accurate.

    Positive: #1- Helpdesk metrics give strong gathered data to analyze.
    #2- Customer supports is very easy with this help desk.
    #3- Connect with international customers with this platform.

    Negative: #1- We had an overall positive experience with it.

    Read More...