HelpDesk Description

HelpDesk will help you improve your customer service. It makes it easy to manage customer messages. To simplify your support tasks, organize all your tickets in one simple-to-use system. Friendly customer service will increase brand loyalty. To build stronger relationships with customers, send contextual and personalized messages. HelpDesk's features can help you save time. HelpDesk's built-in tools make it easy to solve tickets and speed up your response time. Collaborate with your colleagues. HelpDesk allows you to communicate with your team from within the app. To gain more insight, analyze feedback. To learn more about your customers' needs, let them rate your responses. Work on desktop, mobile. Web-based HelpDesk app works in a browser. Support your customers from any device. For 14 days, you can try HelpDesk free of charge.

Pricing

Pricing Starts At:
$4 per user per month
Free Trial:
Yes

Integrations

View Integrations

Reviews - 2 Verified Reviews

Total
ease
features
design
support
See More Reviews Write a Review

Company Details

Company:
LiveChat Software
Year Founded:
2002
Headquarters:
United States
Website:
www.helpdesk.com
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Media

Play Video HelpDesk Screenshot 1
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Product Details

Platforms
SaaS
Type of Training
Documentation
Live Online
Customer Support
24/7 Live Support
Online

HelpDesk Features and Options

Help Desk Software

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Complaint Management Software

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management

Issue Tracking Software

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

Customer Service Software

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Customer Communications Management Software

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

Customer Satisfaction Software

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

HelpDesk Lists

HelpDesk User Reviews

Write a Review
  • Name: Anonymous (Verified)
    Job Title: Operations and Marketing Analyst
    Length of product use: 6-12 Months
    Used How Often?: Weekly
    Role: User, Administrator, Deployment
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Perfect for small business help desk

    Edited: Nov 04 2020

    Summary: Overall, HelpDesk is a pretty reliable and simple help desk platform. In usability and features, it easily gets your job done. Perfect for small businesses.

    Positive: HelpDesk is a pretty simple help desk platform to integrate with multiple business platforms. The user experience design is intuitive and fast to navigate. I loved the ease of creating tickets, it's automated and one click away to generate. It offers multiple ways of interaction options.

    Negative: No cons experience till now. No negative to share.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: Technical architect
    Length of product use: Less than 6 months
    Used How Often?: Weekly
    Role: User, Deployment
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Simple help desk tool for small business

    Edited: Oct 27 2020

    Summary: Overall, HelpDesk is an intuitive help desk platform integrated with great resources to easily deal with support problems. Its customer support is very responsive.

    Positive: The way the HelpDesk tool allows us to interact with customers is just phenomenal. It gives the ability to add a knowledge base and ticket tracking to your help desk chat. I liked its support routing option.

    Negative: It doesn't offer very advanced features but it makes enough for small business.

    Read More...