HelpDesk Description

HelpDesk will help you improve your customer service. It makes it easy to manage customer messages. To simplify your support tasks, organize all your tickets in one simple-to-use system. Friendly customer service will increase brand loyalty. To build stronger relationships with customers, send contextual and personalized messages. HelpDesk's features can help you save time. HelpDesk's built-in tools make it easy to solve tickets and speed up your response time. Collaborate with your colleagues. HelpDesk allows you to communicate with your team from within the app. To gain more insight, analyze feedback. To learn more about your customers' needs, let them rate your responses. Work on desktop, mobile. Web-based HelpDesk app works in a browser. Support your customers from any device. For 14 days, you can try HelpDesk free of charge.

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Easy to use, award-winning Help Desk software for service teams that need to do more with less. Simplisys Service Desk provides flexible solutions for support teams of any size. - Manage multiple data channels with one interface Roles-based access to tickets - Email integration that creates and acknowledges tickets automatically. - Features rich reporting tool and dynamic dashboards. - Roles based Customer Portal - Simple to use business rules and workflows to drive automated processes. - API's for integration with third party software. We offer unparalleled support and market-leading service. Don't waste your time looking through thousands of documents online. Give us a call.
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Freshservice is the right choice if you are looking for an IT service desk solution with simplicity. Freshservice is an easy-to-use ITIL service desk from Freshworks that helps businesses modernize IT and other business functions without the complexity and cost. Freshservice provides everything teams need to manage proactive IT services, including asset management, ticketing, configuration management, enhanced impact analysis, robust incident management functions, and more.
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Zendesk Reviews
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Zendesk serves as a robust customer service platform aimed at optimizing support processes and improving the overall experience for customers. With an extensive array of features such as automated AI tools, messaging, live chat, and customizable workflows, it empowers companies to deliver tailored and effective support through various channels. The platform also integrates effortlessly with other applications and offers real-time analytics, enabling organizations to make informed, data-backed choices. Designed to accommodate businesses of any scale—from emerging startups to established corporations—Zendesk prioritizes scalability, security, and the satisfaction of its users. Ultimately, its versatile solutions ensure that companies can adapt their customer service approach to meet evolving demands efficiently.
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Vivantio Reviews
Vivantio
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Vivantio has been recognized as one of the best customer service management software platforms on the market. We provide a SaaS service management product that serves multiple customer service areas including customer support ticketing, help desk, service desk, IT service management, asset management, and enterprise service management, all backed by proven industry frameworks, such as ITIL. Vivantio provides flexible licensing options to meet the business requirements of the world's fastest growing organizations.
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Pricing

Pricing Starts At:
$29 per user per month
Free Trial:
Yes

Integrations

View Integrations

Reviews - 2 Verified Reviews

Total 4.5 out of 5 stars
ease 5 out of 5 stars
features 4 out of 5 stars
design 5 out of 5 stars
support 4.5 out of 5 stars
See More Reviews for HelpDesk Write a Review

Company Details

Company:
HelpDesk.com
Headquarters:
Poland
Website:
www.helpdesk.com
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Media

Play Video HelpDesk Screenshot 1
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Product Details

Platforms
Web-Based
Types of Training
Training Docs
Live Training (Online)
Customer Support
Live Rep (24/7)
Online Support

HelpDesk Features and Options

Help Desk Software

Alerts / Escalation
Automated Routing
Customizable Branding
Email Integration
Multi-Channel Communication
Ticket Management

Complaint Management Software

Case Management
Complaint Classification
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Survey Management

Issue Tracking Software

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Recurring Issues
Scheduling
Task Management

Customer Service Software

Email Management
Knowledge Base
Performance Metrics
Self Service Portal
Surveys & Feedback
Workflow Management

Customer Communications Management Software

Batch Communications
Content Management
Email Distribution
Multi-Channel Communications
Personalization

Customer Satisfaction Software

Analytics
Complaint Monitoring
Feedback Collection

HelpDesk Lists

HelpDesk User Reviews

Write a Review
  • Name: Anonymous (Verified)
    Job Title: Operations and Marketing Analyst
    Length of product use: 6-12 Months
    Used How Often?: Weekly
    Role: User, Administrator, Deployment
    Organization Size: 100 - 499
    Features 4 out of 5 stars
    Design 5 out of 5 stars
    Ease 5 out of 5 stars
    Pricing 5 out of 5 stars
    Support 5 out of 5 stars
    Likelihood to Recommend to Others 10 out of 10

    Perfect for small business help desk

    5 out of 5 stars Edited: Nov 04 2020

    Summary: Overall, HelpDesk is a pretty reliable and simple help desk platform. In usability and features, it easily gets your job done. Perfect for small businesses.

    Positive: HelpDesk is a pretty simple help desk platform to integrate with multiple business platforms. The user experience design is intuitive and fast to navigate. I loved the ease of creating tickets, it's automated and one click away to generate. It offers multiple ways of interaction options.

    Negative: No cons experience till now. No negative to share.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: Technical architect
    Length of product use: Less than 6 months
    Used How Often?: Weekly
    Role: User, Deployment
    Organization Size: 26 - 99
    Features 4 out of 5 stars
    Design 5 out of 5 stars
    Ease 5 out of 5 stars
    Pricing 5 out of 5 stars
    Support 4 out of 5 stars
    Likelihood to Recommend to Others 9 out of 10

    Simple help desk tool for small business

    4 out of 5 stars Edited: Oct 27 2020

    Summary: Overall, HelpDesk is an intuitive help desk platform integrated with great resources to easily deal with support problems. Its customer support is very responsive.

    Positive: The way the HelpDesk tool allows us to interact with customers is just phenomenal. It gives the ability to add a knowledge base and ticket tracking to your help desk chat. I liked its support routing option.

    Negative: It doesn't offer very advanced features but it makes enough for small business.

    Read More...
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