UseDesk Description
It allows you to automate customer service and solve customer support tickets. All your communication channels can be connected and managed in one interface. Happy agents make productive agents. You can create templates, set up automated responses to standard questions, make changes to customer status, and assign new tags. Facilitate your work process and make it easier. You can use tags and status to assign support agents, SLA control and apply filters. You can also use response templates and create response templates. UseDesk allows you to track how quickly you respond to customers and generate reports about your departments' performance. UseDesk is simple to use. Use our pre-set integrations to connect your systems or use our SDK for iOS or Android. Your employees will not have to switch between programs and windows; they can work on our platform without leaving.
UseDesk Alternatives
GoTo Resolve
GoToResolve is a refreshingly simple IT support tool that adapts to the way your team works today. Our all-in-one IT platform will help you support your workforce from anywhere. All your IT needs are covered with our all-in-one platform. It's as simple as speaking to someone. Agents and employees can get more done with time-optimizing features such as unattended access, multi-session handling, and multi-session management. Systems are protected while businesses run smoothly. Remote access, support and ticketing are all possible together. Remote and in-house teams can access GoTo Resolve more easily. You can speed up resolutions by using a frictionless, fast join flow. All the tools agents need to resolve problems are available right there.
- In-session system diagnostics
- Reboot/reconnect
- Admin mode
- File transfer
- Multi-session handling
- and many more
Learn more
Re:Desk
Only the most essential features for support teams. Track customer requests like a boss. Contact forms, emails, and orders all work. All your customers' email, Twitter and Facebook requests can be tracked in one place. It is efficient and fast. All requests are converted into helpdesk tickets and sent to the appropriate support team agent. You can download or use the cloud version of these features. The helpdesk solution allows you to manage a lot of customer messages and automatically assign them the correct department or support agent. This will help reduce workload and improve customer experience. Open Source PHP HelpDesk allows you to manage the work of your support agents and increase customer satisfaction. Soon: Reports on reply time. The best way to organize customer support for your multivendor online store is with Ecommerce Ready Customer Help Desk Ticketing System.
Learn more
Omnidesk
You can take customer communication to the next level. Omnidesk provides support and communication through all channels to clients. Clients choose you because it is convenient for them and employees enjoy working with you. All channels should be included so customers can reach you easily. To save time on repetitive tasks, create templates and rules. You will be pleasantly surprised by the quality of your support when you process requests. Analyze the performance and achievements of all employees and departments. Omnidesk has been used by many organizations, including travel agencies, software developers and educational projects.
Learn more
OneDesk
OneDesk software combines Helpdesk and Project Management into one program. There is no need to buy, integrate, and switch between different applications. Your entire team can support customers and work together on projects from one location. OneDesk is a tool that can be used by both small and large businesses, as well as departments in large companies. It is popular with project managers, professional services, IT professionals, and customer service representatives. OneDesk is easy to use, features-rich, and highly configurable software that can manage both task and ticket workflows.
Learn more
Pricing
Pricing Starts At:
$50 per agent per month
Free Trial:
Yes
Company Details
Company:
UseDesk
Year Founded:
2014
Headquarters:
Russia
Website:
usedesk.com
Media
Recommended Products
Extended Threat Intelligence | SOCRadar
Enterprises need full-spectrum cyber intelligence—beyond social media and the dark web. SOCRadar monitors cloud buckets, dark web leaks, and external threats in real time. Automate takedowns, detect brand impersonations, and stay ahead of evolving attacks. Strengthen your security with Extended Threat Intelligence.
Product Details
Platforms
SaaS
iPhone
iPad
Android
Type of Training
Documentation
Customer Support
Online
UseDesk Features and Options
UseDesk User Reviews
Write a Review- Previous
- Next